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The staff were very helpful and pleasant at this hotel. The rooms are clean and the beds super comfortable. The pillows, cant even tell you how impressed we were with the pillows for the king bed in this room. We didn't want to go far for restaurant so we ate at the Fireside Kitchen inside our hotel , the staff there was very friendly, the appetizers we ordered were okay. However not a restaurant to go back to for anything savory. It was just convenient for us. They do have other restaurants and I believe a buffet, this hotel is a great hotel. It is worth your stay for sure!

I love Blackhawk itself, A lot of fun and a lot of walking, but well worth it ....you really need To be ready to walk, but check out all the casinos it really is a lot of fun.... However horseshoe casino was not worth the money we paid to stay in the room.....🤷‍♀️

My stay at Black Hawk was a very satisfying experience. I had not been there before. It was an excellent first time experience and ambiance. The staff was very kind and helpful in every area. I will definitely be returning and will refer friends and family there as well. Thank you for the excellent hospitality.

They do not answer their phones. Its extremely annoying to not be able to reach anyone, and have to take elevators down to speak to anyone. There is no room service, and you cannot order food, you have to go downstairs to order food for take out. There were charges put on my room after I left, that I did not authorize and they did not send me a folio by email to explain the charges. I tried calling and again they did not answer the phone. I will not stay at this property again.

A good hotel during a short visit to Colorado. Very clean, spacious room. Only downfall is that the room was not cleaned after our first night stay. We returned to our room and used towels were still laying on the floor. Front desk staff blamed it on COVID and stated that a notice of this issue is on their website but in a very small print.

It was ok seems like the machines are not even that fun to play anymore they just take your money quicker now and its hard to find machines that you can play max and not be out $4-$20 a pull. The staff are for the most part very nice the guy from the Catina was acting like we put him out when we came up to get food he was busy talking to another employee about how bad it is this was the one at the little one on first floor. We were at Lady Luck