Never stay at a Hilton Hotel again
Had car trouble. Never made it to the hotel. Drove for 9 hours, was exhausted, tired. Tried to cancel room because we couldn't get to the hotel. Hotel cancelled but charged us for the one night we had reserved. We had to pay for the hotel although we couldn't get there. Funds were budgeted for the trip. Therefore since we could not cancel and was told that we would have to pay for the room, we could not get another room to stay anywhere else. Horrible trip. Very insensitive... As much money gas the Hilton hotel makes, we thought they would accommodate circumstances beyond our control. We won't ever spend our money at the Hilton hotel. Never. When "life" happens, don't expect any accommodations from the Hilton hotel. If they had offered another night stay at another time would be easier to accept. They offered nothing.