Dear guest Unfortunately we do not have Chinese speaking server in the restaurant, but we do have Chinese speaking at the front desk of the hotel. Apology, but we do not have free shuttle service to and from the airport

Greetings from the Best Western Plus Sands! Local bus transit is available directly in front of our hotel and are routed to downtown, various sky train stations and the Main Street bus and train station. Kindest regards, Paulette Front Desk Guest Supervisor

The best time to visit our hotel would be during the summer months in Vancouver. Typically, the warm season in Vancouver starts in June and lasts until September. Since our nickname is raincouver, expect to see some rain and clouds during summer time as well, however, it is not lengthy and lasts for only a bit.

All our Premium King rooms are located on our highest floor, 5th floor. These rooms are facing the city view.

Hi, Yes, guest are ordering from our restaurant to Uber eats, Dish the dishes, and Door Dash Regards, Eddy

Each different whale passes through the seas at slightly different times of the year but overall whale watching season is considered to run from March to October. Though they are not technically a whale, orcas are often considered the main attraction of whale watching tours.

Dear guest, Thank you for contacting us. Unfortunately, breakfast is not included unless you reserved your room with a package rate. Our hotel located in the English bay area and it is about 20 minutes by taxi from a Rockey Mountaineer Train Station. Best Kateryna

Yes, we do have stairs access to guest rooms using room key.

All our Balcony rooms are located on the highest floor facing Davie Street with a partial water view of English Bay.

We have an overflow parking lot where you could park a U-Haul truck depending on the size. We do not accept responsibility for any loss or damage to any property left in the vehicle.

Dear Valued Guest, Thank you for contacting the Best Western Sands Hotel. Unfortunately, there are no washing machines in our guestrooms including suites. However, there is a coin laundry in our hotel. Best Regards, Front Desk

Dear Guest, Thank you for contacting the Best Western Sands Hotel. Normally we do not accept cancellation on the date of arrival. Please refer to the cancellation policies of your booking for the cancellation period. Best Regards, Guest Service

The closest Canada line station is Yaletown-Roundhouse. You may transfer to bus route No.6 to our hotel, to the stop of Davie Street at Denman Street.

UBC is about a 20-minute taxi ride from our property. Additionally, you could take transit, which would take roughly 1 hour depending on transfers.

Yes, we require a credit card for deposit at the time of check-in. We authorize room + tax + incidentals so the deposit amount varies. The minimum deposit is $250, which is the amount of our non-smoking policy.

No, we require a credit card at the time of check-in.

We do have rooms with 2 queen beds with a sofa bed for making reservations. Please request your bed type prior to booking so we can have the correct room ready for you at check in.

No, unfortunately, none of our premium rooms or suites are pet-friendly. Should you wish to bring your pet, please book a standard room with two queens, one queen or one king.

We do require a credit card at check-in, as they allow pre-authorizations whereas debit visas do not.

If you want a partial ocean view, the best rooms to book are those with balconies. Half of our rooms with two queens have partial views, while the other half is on the backside of the building. Please request a view and we will try to allocate it.