Dear guest Unfortunately we do not have Chinese speaking server in the restaurant, but we do have Chinese speaking at the front desk of the hotel. Apology, but we do not have free shuttle service to and from the airport

Greetings from the Best Western Plus Sands! Local bus transit is available directly in front of our hotel and are routed to downtown, various sky train stations and the Main Street bus and train station. Kindest regards, Paulette Front Desk Guest Supervisor

The best time to visit our hotel would be during the summer months in Vancouver. Typically, the warm season in Vancouver starts in June and lasts until September. Since our nickname is raincouver, expect to see some rain and clouds during summer time as well, however, it is not lengthy and lasts for only a bit.

Hi, Yes, guest are ordering from our restaurant to Uber eats, Dish the dishes, and Door Dash Regards, Eddy

All our Balcony rooms are located on the highest floor facing Davie Street with a partial water view of English Bay.

Each different whale passes through the seas at slightly different times of the year but overall whale watching season is considered to run from March to October. Though they are not technically a whale, orcas are often considered the main attraction of whale watching tours.

Dear guest, Thank you for contacting us. Unfortunately, breakfast is not included unless you reserved your room with a package rate. Our hotel located in the English bay area and it is about 20 minutes by taxi from a Rockey Mountaineer Train Station. Best Kateryna

All our Premium King rooms are located on our highest floor, 5th floor. These rooms are facing the city view.

After you book a room with us, you may place a request for your room with a walk-in shower. The request is subject to availability, but we will do our best to meet your request.

Yes, we do have stairs access to guest rooms using room key.

If you book with us a standard room, we can put a note for you as a request, about a partial ocean view, which is subject to availability. If you want to have a guarantee of a partial ocean view, please consider to book with us a room with a balcony.

We have an overflow parking lot where you could park a U-Haul truck depending on the size. We do not accept responsibility for any loss or damage to any property left in the vehicle.

Dear Valued Guest, Thank you for contacting the Best Western Sands Hotel. Unfortunately, there are no washing machines in our guestrooms including suites. However, there is a coin laundry in our hotel. Best Regards, Front Desk

Dear Valued Guest, Unfortunately, this hotel is not a quarantine hotel. Thank you for your inquiry. Warmest regards, Guest Services

Dear Guest, Thank you for contacting the Best Western Sands Hotel. Normally we do not accept cancellation on the date of arrival. Please refer to the cancellation policies of your booking for the cancellation period. Best Regards, Guest Service

Yes, a credit card which matches with the name on your photo ID is required to present upon check in.

Good morning yes we do provide elevators for our guest to use.

There is a mini fridge and a microwave in every rooms.

Good Morning, Please can you provides full name on the reservation and the confirmation number, so we can have a look on the bill

Hello, unfortunately we do not have an airport shuttle service, but our transit/bus systems are reliable. It would be around a 45 minute ride with one transfer. Bus fares and routes can be checked on translink.ca