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Featuring a garden with a swimming pool, Hotel El Ciervo offers rooms with free Wi-Fi and cable TV only 66 feet from Villarrica Lake. Breakfast is provided and there is a restaurant. Downtown Villarrica is 984 feet away. Decorated in pastel hues, rooms at Hotel El Ciervo are fitted with stylish furnishing. All of them have heating and some rooms boast fireplaces. A breakfast with fresh ingredients, homemade bread and "kuchen" is served daily. International dishes can be ordered at the property’s restaurant, and drinks from the bar can be enjoyed in the garden. In summer, guests can relax by the pool overlooking Villarrica Volcano. There's a nearby nautical club where they can practice water sports. They can also enjoy themselves reading a book from the library in the lobby, which features a fireplace. Hotel El Ciervo is 50 mi from Temuco.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.7)

Great Food: Meals here are highly recommended!

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
3 twin beds
and
1 queen bed
1 twin bed
and
1 full bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
8.8
Cleanliness
9.1
Comfort
9.1
Value for money
8.5
Location
9.7
Free WiFi
7.5
High score for Villarrica
Select topics to read reviews:

See what guests loved the most:

  • Nicolas
    Canada Canada
    The staff was exceedingly friendly and helpful. The location, close to shopping and lakeshore, was perfect. Easy to park our rental car. breakfast was perfect.
  • Harald
    Chile Chile
    We like the location, quiet and close to restaurants and shopping. Beautiful surroundings
  • Simon
    United Kingdom United Kingdom
    Gorgeous place in a great location. Lovely pool and views of the volcano and a great terrace to sit on with a coffee

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant
    • Open for
      Dinner

Amenities of Hotel El Ciervo
Great facilities! Review score, 8.8

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Beach
Living Area
  • Dining area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
    Front Desk Services
    • Invoice provided
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Tour desk
    • 24-hour front desk
    Cleaning Services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
      Additional charge
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Security alarm
    • Key access
    • Safe
    General
    • Pet bowls
    • Shared lounge/TV area
    • Designated smoking area
    • Smoke-free property
    • Executive lounge access
    • Wake-up service
    • Heating
    • Fan
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Room service
    Outdoor swimming pool
    Free!
    • Seasonal
    • All ages welcome
    • Plunge pool
    Spa
    • Beach umbrellas
    • Beach chairs/Loungers
    Languages Spoken
    • Spanish

    House rules

    Hotel El Ciervo takes special requests – add in the next step!

    Check-in

    From 3:00 PM to 12:00 AM

    Check-out

    From 8:00 AM to 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    Free

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are allowed on request. Charges may apply.

    Mastercard Visa Diners Club American Express Cash Hotel El Ciervo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    LOCAL TAX LAW.

    Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%

    To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

    This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    FAQs about Hotel El Ciervo

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The nearest beach is 650 feet from Hotel El Ciervo. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel El Ciervo offers the following activities/services (charges may apply):

      • Beach
      • Bicycle rental
      • Swimming pool

    • Hotel El Ciervo has 1 restaurant:

      • Restaurant

    • Hotel El Ciervo is 1,800 feet from the center of Villarrica. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Hotel El Ciervo may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Check-in at Hotel El Ciervo is from 3:00 PM, and check-out is until 12:00 PM.

    • Room options at Hotel El Ciervo include:

      • Double
      • Family
      • Twin