Located in Hangzhou and with Hangzhou East Train Station reachable within 5.2 miles, Kempinski Hotel Hangzhou has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a terrace. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides a kids' club, room service and currency exchange for guests. At the hotel the rooms include air conditioning and a safety deposit box. At Kempinski Hotel Hangzhou guests are welcome to use a hot tub. Speaking English and Chinese, staff will be happy to provide guests with practical advice on the area at the 24-hour front desk. Wushan Square is 5.7 miles from the accommodation, while Lingyin Temple is 6.4 miles from the property. The nearest airport is Hangzhou Xiaoshan International Airport, 21 miles from Kempinski Hotel Hangzhou.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property highlights

Top Location: Highly rated by recent guests (8.9)

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
8.8
Facilities
9.0
Cleanliness
9.1
Comfort
9.0
Value for money
8.4
Location
8.9
Free Wifi
7.5
Select topics to read reviews:

See what guests loved the most:

  • Shih-chang
    Taiwan Taiwan
    Stylish, cozy and almost connected to several shopping malls for everything.
  • Ronan
    France France
    This hotel is outstanding. Decoration and design is amazing, breakfast is excellent with plenty of choices, swimming pool is incredible and worth a try, bedrooms are clean, quiet and well thought. Going there once per year, overall my favorite...
  • Kamyla
    China China
    Exceptional property, very well designed with gorgeous touches in the rooms and throughout the whole property. Staff were incredibly helpful and welcoming, particularly Nolan who was on duty during my check in and had a coffee maker sent to my...

Hotel area info

Restaurants
5 Restaurants On Site

  • Kitchen@K 全日餐厅
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Family-friendly • Modern • Romantic
  • 紫宸中餐厅
    • Cuisine
      Cantonese • Chinese • Local
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional • Modern
  • 弗丽达餐厅
    • Cuisine
      German • European
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
  • 大堂酒廊
    • Cuisine
      International
    • Open for
      High tea
    • Ambience
      Family-friendly • Modern
  • 伯托美食廊
    • Cuisine
      European
    • Open for
      Breakfast • Dinner • High tea
    • Ambience
      Modern

Amenities of Kempinski Hotel Hangzhou
Great facilities! Review score, 9

Most popular amenities
  • Indoor swimming pool
  • Free Wifi
  • Free parking
  • Fitness center
  • Spa
  • Non-smoking rooms
  • 5 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Slippers
  • Bathtub
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Activities
  • Live music/Performance
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Evening entertainment
    Additional charge
  • Kids' club
  • Nightclub/DJ
    Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Front Desk Services
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk
    Cleaning Services
    • Daily housekeeping
    • Suit press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
      Additional charge
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safe
    General
    • Air conditioning
    • Smoke-free property
    • Car rental
    • Soundproof rooms
    • Elevator
    • Facilities for disabled guests
    • Non-smoking rooms
    • Room service
    Accessibility
    • Bathroom emergency cord
    • Toilet with grab rails
    • Wheelchair accessible
    Indoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    • Heated pool
    • Beach umbrellas
    Spa
    • Locker rooms
    • Personal trainer
    • Fitness classes
    • Fitness
    • Massage chair
    • Full-body massage
    • Hand massage
    • Head massage
    • Couples' massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/Wellness packages
    • Spa lounge/Relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Facial treatments
    • Beauty services
    • Beach umbrellas
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa
      Additional charge
    • Fitness center
    • Sauna
    Languages Spoken
    • English
    • Chinese

    Property practices

    This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

    House rules

    Kempinski Hotel Hangzhou takes special requests – add in the next step!

    Check-in

    From 2:00 PM

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 3 years
    Crib upon request
    Free
    6 - 12 years
    Extra bed upon request
    CNY 204 per child, per night
    13+ years
    Extra bed upon request
    CNY 408 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa UnionPay credit card UnionPay debit card JCB Diners Club American Express Cash Kempinski Hotel Hangzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    FAQs about Kempinski Hotel Hangzhou

    • Kempinski Hotel Hangzhou is 2.4 miles from the center of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Kempinski Hotel Hangzhou is from 2:00 PM, and check-out is until 12:00 PM.

    • Yes, there's a hot tub. You can find out more about this and the other facilities at Kempinski Hotel Hangzhou on this page.

    • Kempinski Hotel Hangzhou has 5 restaurants:

      • 大堂酒廊
      • 弗丽达餐厅
      • Kitchen@K 全日餐厅
      • 紫宸中餐厅
      • 伯托美食廊

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The prices at Kempinski Hotel Hangzhou may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Kempinski Hotel Hangzhou offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Kids' club
      • Evening entertainment
      • Tour or class about local culture
      • Personal trainer
      • Live music/Performance
      • Locker rooms
      • Beauty services
      • Themed dinners
      • Swimming pool
      • Happy hour
      • Facial treatments
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/Relaxation area
      • Spa/Wellness packages
      • Back massage
      • Neck massage
      • Foot massage
      • Couples' massage
      • Head massage
      • Hand massage
      • Full-body massage
      • Massage chair
      • Fitness
      • Nightclub/DJ
      • Fitness classes

    • Room options at Kempinski Hotel Hangzhou include:

      • Triple
      • Twin
      • Suite

    • Yes, Kempinski Hotel Hangzhou is popular with guests booking family stays.