Please note the reception is open from 7:30-10:00 a.m. and from 5:00-9:00 p.m.

Guests expecting to arrive after 9:00 p.m. are kindly asked to call the property on the day of arrival to get further instructions for the check-in machine.

In the event of problems an emergency call button is available in the entrance area.

Any outstanding balance should be paid on arrival. Non-refundable rates can only be booked by the person who will stay at the hotel. For security purposes, this credit card must be shown at check-in.

Please contact the hotel in advance if your arrival will be outside of the opening hours to receive a check in code. The booking number needs to be entered at the check-in point to receive the access code for the main door.

When travelling with pets, please note that an extra charge of € 12.00 per pet, per night applies.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知ibis budget Aachen Nord您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

不得因新冠肺炎（COVID-19）隔离目的入住该住宿。