People selling things (tours and trips) in hotel could be a little pushy which isn’t what you expect/want in a 5* resort

Staff, room sizes, food selection, cleanliness

Stayed in June 2022

No complaints

The service

Stayed in June 2022

The food wasn’t amazing but there are a lot of options and you can definitely find something decent to eat at every meal. Breakfast (aside from the room service options) will easily be the best meal you will eat. Aside from that the best options are the simple food items that are hard mess ie. grilled meats, seafood, rice and vegetables.

Everything was exceptionally clean from the restaurants and the grounds to the suites. The housekeepers clean daily unless you request then not to. The nightly turndown service is a nice luxurious touch. If you are celebrating something special make sure you let them know and they will add nice touches to your room when they clean. Everyone was so kind! The staff made me and my partner feel like family. In a weeks time I made so many meaningful and genuine connections with the staff. I would return to this resort just to see some of these people again. Manny our butler was great!! The most important thing was that I felt safe on and off of the property. They have drivers available to take you wherever you need on the property. If you decide to leave the resort book a taxi through the hotel. The taxi is not free but it’s a reliable option. The taxis will take you there and even wait for you depending on how long you will be. There is not charge for the wait time. Overall I feel like I couldn’t have picked a better location for my first out of country trip

Stayed in May 2022

- You are kind expected to tip everyone - Waiters are not really friendly - The food is average - The shops in the resorts are super expensive (also no return policy)

The staff is helpful and kind. We did not have any problem with them at all. At the check-in desk there was always somebody to help you out. The waiters in the restaurants (males) are very bored and unfriendly. The women waiters are always smiling ad they are more friendly The rooms are clean and very comfortable, the cleaning service is excellent. The whole resort is very nice kept clean and organized. The food is average. Don't expect excellent food. The best part with Turquesa, that you can access all the Palladium Bavaro and Palladium Palace restaurants & pools, bars, beach as well. Best option for breakfast: Torres Best option for lunch: Torres or Helios Best option for dinner a la carte: Kusko & Sumptuori Best option for dinner buffet: La Catedral (crazy amount of food options) The most quite pools are at the ones next to the buildings, you can always find towels and long chairs. The best pool is the Secret Pool. On the beach people are "reserving" the long chairs in the morning by putting their towels on it. Don't bother this as the signs clearly says you cannot reserve a long chair. So just occupy anything you find (with no people sitting on it). Few tips and tricks: -There is one ATM machine in the Palladium Palace lounge which only gives Dominican pesos (200s and 1000s) with a fixed charge of 300 pesos. -Don't buy trips from the people on the beach (they will rip you off, or just try to negotiate very hard with them) -New 20's party every Wednesday at the secret pool is so much fun Footnote: Best butlers (very kind): Marggie and Ama in building 53 ;)

Stayed in April 2022

Our balcony sliding door was damaged on arrival. We mentioned it twice but was never fixed. Our bed frame made a 'clunking' noise everytime it was sat on. Rolling over in bed caused it to 'clunk' as well, waking us both.

PROS- The grounds! The staff! The choice of restaurants! The beach! The pools! Chic! (Show) These were all amazing. The security personnel at the beach were very vigilant about keeping their guests comfortable and challenged people not staying at the resort. Little buses were available to drive you to any part of the resort you wished to go to...at any time. CONS- A la carte breakfast orders took way too long in the buffet restaurants. The buffet restaurants had a good selection but...it SHOULD NOT BE OFFERED, as a choice, if it cannot come within 30 minutes. You cannot drink or even brush your teeth with the tap water. Our entire party had one day with 'dodgy tummies' as a result. Shopping in the immediate surrounding area of the resort was not pleasant. Bombarded and hassled, constantly.

Stayed in March 2022

Beach bars

🏖 beach 🏝 & shades.

Stayed in March 2022

A/C is fixed to 22’.

everything!

Stayed in March 2022

The main specialty restaurant did not meet my expectations.

It was verry good and good variety

Stayed in March 2022

N/A

TRS Turquesa is absolutely phenomenal! From the butler service to the room service. Everything was impeccable! Thank you to Randy and Felix for providing excellent service. We could not have asked for a better stay! I highly recommend. This will definitely be my go to place to stay.

Stayed in March 2022