The Hotel Fénix Gran Meliá - The Leading Hotels of the World is a luxurious hotel located next to Plaza de Colón, in the Salamanca district of Madrid. It features elegant rooms and free Wi-Fi. The spacious bedrooms at the Hotel Fénix Gran Meliá - The Leading Hotels of the World feature classic English-style décor. All rooms have a flat-screen TV, iPod station, pillow menu, bathrobes and slippers. Facilities at the Hotel Fénix Gran Meliá - The Leading Hotels of the World include the Aduana Restaurant and Fenix Cocktail Bar. In summer, dinner can be served on the terrace in Plaza Colón. The Hotel Fénix Gran Meliá - The Leading Hotels of the World has a fitness center and also offers services including a butler and secretary services. The Gran Meliá Fénix - The Leading Hotels of the World is less than 984 feet from Colón Metro station, and is next to Madrid’s Hard Rock Café. The city center, Gran Via and the Prado and Reina Sofia Museums are within 20 minutes' walk from the hotel. Santiago Bernabeu football stadium is 35 minutes' walk away.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Leading Hotels of the World, Gran Melia Hotels & Resorts
Hotel chain/brand

Property highlights

Located in the best-rated area in Madrid, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 full bed
or
2 twin beds
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
Bedroom
1 full bed
Living room
1 sofa bed
Bedroom
1 king bed
Living room
1 sofa bed
Bedroom
1 king bed
Living room
1 sofa bed
2 twin beds
and
1 sofa bed
or
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
or
2 twin beds
and
1 sofa bed
Bedroom 1
1 king bed
Bedroom 2
2 full beds
Living room
1 sofa bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews
Review score
Guest review summary
This is an automated summary based on 83 reviews from the past 12 months.
Guests loved the accommodation's prime <b>location</b> near shopping and attractions. The staff received high praise for their friendliness. <b>Room comfort</b> and size received mixed reviews, with some finding them cramped. <b>Breakfast</b> also had mixed feedback, with some guests noting limited options.
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Categories:

Staff
9.5
Facilities
8.9
Cleanliness
9.2
Comfort
9.2
Value for money
8.1
Location
9.7
Select topics to read reviews:

Guests who stayed here loved

  • Salha
    Qatar Qatar
    Staff were very helpful and genuinely caring. The services provided were excellent. Rooms were spacious with great views form amazing prices.
  • Marcy
    United States of America United States of America
    Staff very helpful. Room a bit cramped but really, it was the overly complicated light controls that drove me crazy. Oh, and shower half door sprayed water all over floor.
  • Comert
    Turkey Turkey
    Central location. Red level services are excellent, in an old but comfortable building
  • Silvia
    Switzerland Switzerland
    Wonderful bedroom, staff ready to help you anytime, great location
  • Jamil
    Switzerland Switzerland
    i loved the breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the DJ the stay made me feel like royalty i love the location beacuse its close to shopping and the city. thanks for quick response...
  • Y
    Yasushi
    Japan Japan
    Staff was very friendly and facility was excellent
  • Ray
    United States of America United States of America
    If you enjoy shopping, this hotel is well-located. It is not however a great spot for tourism — but a 30 walk to the tourist spots is easy. I chose Fenix because they have private, outdoor hot tubs on their 7th floor terrace. We reserved room...
  • Jo
    United States of America United States of America
    excellent amenities and rooms; thoughtful staff; excellent location
  • Carlos
    Philippines Philippines
    Hotel staff was very accommodating and helpful and during a medical emergency was fast and alter to make sure medical attention was given .
  • Alex
    United States of America United States of America
    The location, the cleanliness, amazing people who work there

Hotel area info

Restaurants
2 Restaurants On Site

  • ADUANA
    • Cuisine
      Mediterranean • International
    • Ambience
      Modern • Romantic
  • FENIX COCKTAIL BAR
    • Cuisine
      Mediterranean
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Traditional • Modern

Amenities of Hotel Fenix Gran Meliá - The Leading Hotels of the World
Great facilities! Review score, 8.9

Most popular amenities

  • Private Parking
  • Family rooms
  • Airport shuttle
  • Spa
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Free toiletries
  • Hairdryer

Bedroom

  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Terrace

Room Amenities

  • Socket near the bed

Activities

  • Bicycle rental
    Additional charge
  • Live sports events (broadcast)

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar

Internet
No internet access available.

Parking
Private parking is available on site (reservation is not needed) and costs € 40 per day.

    Front Desk Services

    • Concierge
    • Baggage storage
    • Tour desk
    • Currency exchange
    • 24-hour front desk

    Entertainment & Family Services

    • Babysitting/Child services
      Additional charge

    Cleaning Services

    • Daily housekeeping
    • Suit press
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
      Additional charge
    • Business center
    • Meeting/Banquet facilities
      Additional charge

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safe

    General

    • Shuttle service
      Additional charge
    • Hypoallergenic
    • Air conditioning
    • Smoke-free property
    • Hypoallergenic room available
    • Wake-up service
    • Heating
    • Soundproof
    • Car rental
    • Soundproof rooms
    • Elevator
    • Family rooms
    • Facilities for disabled guests
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service

    Accessibility

    • Upper floors accessible by elevator

    Spa

    • Locker rooms
    • Fitness
    • Massage chair
    • Full-body massage
    • Hand massage
    • Head massage
    • Couples' massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/Wellness packages
    • Spa lounge/Relaxation area
    • Body treatments
    • Facial treatments
    • Beauty services
    • Hot tub/Jacuzzi
      Additional charge
    • Massage
      Additional charge
    • Spa
      Additional charge
    • Fitness center

    Languages Spoken

    • English
    • Spanish
    • French
    • Italian

    House rules
    Hotel Fenix Gran Meliá - The Leading Hotels of the World takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 9 rooms, different policies and additional fees may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiners ClubJCBMaestroUnionPay credit cardRed 6000 Cash is not accepted

    The fine print
    Must-know information for guests at this property

    All cots are subject to availability.

    When booking more than 9 rooms, different policies and additional supplements may apply.

    Please note that guests must present the credit card used to make the reservation on arrival.

    Please note that the hotel only accepts pets with a maximum weight of 10kg

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel Fenix Gran Meliá - The Leading Hotels of the World of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about Hotel Fenix Gran Meliá - The Leading Hotels of the World

    • Hotel Fenix Gran Meliá - The Leading Hotels of the World offers the following activities/services (charges may apply):

      • Spa
      • Hot tub/Jacuzzi
      • Fitness center
      • Massage
      • Back massage
      • Bicycle rental
      • Full-body massage
      • Locker rooms
      • Head massage
      • Spa lounge/Relaxation area
      • Fitness
      • Live sports events (broadcast)
      • Foot massage
      • Facial treatments
      • Massage chair
      • Spa/Wellness packages
      • Hand massage
      • Beauty services
      • Neck massage
      • Body treatments
      • Couples' massage

    • Hotel Fenix Gran Meliá - The Leading Hotels of the World is 1 miles from the center of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel Fenix Gran Meliá - The Leading Hotels of the World on this page.

    • Room options at Hotel Fenix Gran Meliá - The Leading Hotels of the World include:

      • Twin/Double
      • Double
      • Suite
      • Family

    • The prices at Hotel Fenix Gran Meliá - The Leading Hotels of the World may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Guests staying at Hotel Fenix Gran Meliá - The Leading Hotels of the World can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

      Breakfast option(s) include:

      • Continental
      • Buffet

    • Hotel Fenix Gran Meliá - The Leading Hotels of the World has 2 restaurants:

      • ADUANA
      • FENIX COCKTAIL BAR

    • Check-in at Hotel Fenix Gran Meliá - The Leading Hotels of the World is from 3:00 PM, and check-out is until 12:00 PM.