It's really out of order that they charge 145 euros for your pet to stay. It's outrageous.

Fabulous room with a fantastic sea view.

Stayed in June 2022

Queing to check in , the crowd was very Rowdy and loud , restraunt food was poor and lack of choices in fire especially. The sky bar was disappointing and small - music vibe wasn’t right.

The rooms were great , spar was lovely

Stayed in June 2022

short of staffs at check in and out. At our early check out 5am in the morning, we couldn’t wait any longer (because of our flight) to process with their staff and left our room card to the “express check out” key box, we’ve been charged unreasonable extras and no details been sent to us.

view from our room was amazing, and comfortable bed.

Stayed in May 2022

Despite being a very expensive hotel (expected for a 5 stars though), you DO NOT have access to all facilities (not expected). There are many areas in the pool area that staff will ask you to leave if you do not consume at least 2500 euro/day (for a couple, this is insane). So, you kind of have access to the facilities, definitely not all of them. This is quite frustrating.

The facilities are great, the hotel looks new and everything works well. Staff is overall attentive. There are 3 restaurants at the hotel where you can book and have lunch/dinner, they are expensive, but the Fire restaurant is very good. Spa area is also good, but you need to book to have access.

Stayed in June 2022

I paid for my total reservation to booking.com and after I have left the property I see that my card has been charged for my entire stay because they say that booking.com has not paid for my stay.

good position

Stayed in June 2022

The room toilet and shower glass box is not practical. On check-out, I found out that I was charged for many items i didn't order or used so better to verify your final bill before closing out.

Julen from W Barcelona was very friendly and helpful during my check-in. Managed to sort out my booking issues and the misunderstanding with the reservation team. Wish him all best in his career. I like the location, the view, the service and hotel atmosphere.

Stayed in June 2022

I would have liked to have some information in the room about the facilities available including the various theme evenings they hold. We nearly missed the fire evening- only knew when they closed the pool early! Would have also preferred for the air con to be able to be turned down more. We asked but not possible.

Fantastic location with views to die for. Pool was just lovely with lots of sun beds. Room was gorgeous- spacious and the bed was so comfortable. Had breakfast which was excellent- so much choice.

Stayed in June 2022

there was some confusion at check-in as they didn’t seem to have my booking - initially the reception staff were not very helpful and questioned first whether I had made the booking at all and then what method of payment I had used. thankfully I was able to show them the confirmation on the app and then they did apologise, gave us free breakfast for the duration of our stay and gave us a room on a higher floor with a better view. the concierge staff really went above and beyond when we had to change a restaurant booking at short notice.

location, general vibe

Stayed in June 2022

Check-in was slow (starts at 3 pm and our room was only available after 4 pm).

Beach just in front of the hotel. Breakfast was regular, with specific options that could be ordered to be prepared. The rooms are very comfortable and the sea view or city view is spectacular. A welcome drink was also served. Good vibe and DJ at the pool deck.

Stayed in June 2022