Pool area was missing a bit of music - soft, background music would be great. Restaurant food not up to the same standards of the rest of the hotel.

Exceptional view of the caldera. The pool area was something from a magazine and perfect place to relax and unwind. Reception staff (special mention to Maria!) went above and beyond for us during our stay. Recommending restaurants in nearby Fira and making reservations, arranging car transfers - nothing was too much to ask. So friendly and warm, with the biggest smile throughout the day. We were also celebrating our anniversary and they left two small bottles of bubbles in our room which was very appreciated. We will be back and recommending to friends/family!

Stayed in June 2022

It’s a lovely hotel . some little things let it down . Breakfast was buffet which we didn’t expect . As a group of 4 we were back and forth to buffet, sometimes waiting for fresh eggs. . You get 1 cappuccino, anymore are charged €4.50 each. Filter coffee is free. It is not safe to drink the water, hotel provide 1L bottle in your room each day - then you have to pay. Prior to arriving we’d visited 4 islands - every owner made us feel so welcome , provided water, little snacks or delicacies . It didn’t feel like this at the Lilium, it lacked the atmosphere and charm of all our other hotels .

location was great. We had a standard room 402 - fantastic view, also not many guests walking past. Clean, comfortable . Pool lovely, comfy sunbeds . Food in the restaurant was as good as in town (one exception)

Stayed in June 2022

beautiful setting, gorgeous room.

Stayed in June 2022

This review is hidden because it doesn't meet our guidelines.

View, staff, dinner.

Stayed in June 2022

We arrived late at night and the next day reception rang to ask us to pay for our weeks stay in full. I thought this was unusual as I’ve never been asked to pay in full for a hotel before checking out. Sometimes they ask on check in whether you’d like to settle then or when leaving but that didn’t seem to be an option. We ate in the hotels restaurant 4 times and 2 out of those times our order was messed up which is frustrating for a 5 star hotel. We probably wouldn’t of eaten in the hotel as much if fira wasn’t a 25 min walk away. The food was good bar the pizzas. There are shuttle buses provided complementary from the hotel at set times but not a lot during the day. I also think the breakfast wasn’t of 5 star standard all the food was buffet style and there wasn’t a lot of fresh fruit there was a small bowel with a few bananas, Oranges and kiwis that weren’t ripe. Again for 5 star I would expect at least eggs cooked to order for you and brought to your table. The bed for a five star was quite small too my husband who is 6 ft had his feet dangling off the bed normally in 5 star hotels the beds are at least king size. Also the fridge in the room smelled like dirty water. All in all we did enjoy our stay but feel the cost of the room for a week wasn’t justified for a 5 star hotel. Just to note we are from Ireland just so people know what we would expect from a 5 star hotel as I feel some other nationalities would have different standards.

The view from the hotel is really beautiful especially when the sun sets. A lot of people will travel to Fira and Oia to see the views that you can see from the hotel. The pool and seating areas around the pool are very comfortable. There are floating beds in a small infinity pool that you can’t swim in due to size but they’ve a pool behind it. Hotel size is nice not too many rooms. Reception will organise any activities or a shuttle to Fira for 5€ outside the times they offer a shuttle bus, also a taxi to Oia for 35€ each way. I think this is pretty standard to offer taxis and organise the activities for a 5 star hotel but others mentioned it as a positive so perhaps not standard outside of Europe.

Stayed in June 2022

Nothing

Great location. The shuttle bus was an excellent service. The staff were amazing. I just can't fault our stay. The food was brilliant,

Stayed in June 2022

One of the best experiences in my life. Hotel is so clean and all the amenities they offer in the room and as well in the whole hotel are amazing. One of the best infinities pool that i have seen and they have as well another pool and jacuzzi. The restaurant is so modern and the staff is amazing. So friendly and with smiles on their faces all the time even though they have the masks on and you can't actually see it. The receptionist's are the best they can arrange anything you would like. My favorite one was Maria she arranged everything for us from the transfers to reservations of restaurants and she even checked for the museum and everything if it is opened ... I can just say they are THE BEST 👌. I will definitely go back and I also recomend this hotel to everybody. Thanks to all the employees for the best experience

Stayed in April 2022

Katerina was fabulous! She was constantly checking in to see if we were having fun or needed anything. Lots of good recommendations for restaurants and calling to follow through with our bookings. She was top notch! We did the luxury catamaran trip scheduled upon our arrival and it was fabulous!

Stayed in May 2022