Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

7 days before arrival the hotel will charge the full amount of the stay using the credit card provided. In case of late cancellation or no-show the credit card will be refunded with the full amount after deducting the one-night cancellation fee. Guests are advised that on Saturdays and on Jewish holidays check-in time may be delayed, and rooms will only be ready after 21:00 or even later. Please note that the water park might sometimes be closed during private events/celebrations. For information and opening hours, please check with the Hotel front desk. Separate gender access is enforced at times. Specific dates are available at reception. Limited on site parking is available on a first come first served basis. It is not possible to reserve a space. In the event of all our spaces being taken, it is possible to park within 100 metres of the Hotel on the road.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Shefayim Kibbutz Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。