Biverah Hotel and Suites House Rules

Dear guests, to ensure safety and comfort of the Hotel guests during their stay, we have clarified some guidelines. Please read with the following rules and regulations which are obligatory for all guests. We reserve the right to deny admission, or require a person already admitted to leave the hotel, without refund or compensation, for failure to comply with any of these rules, for unsafe, illegal or offensive behaviors, to ensure safety, security or order, or if we consider that the circumstance so require.

1. We assume that the Guests are familiarized with and fully understand the Hotel Rules at the beginning of their stay in our Hotel.

2. Important Extension number – 9 or 123-Reception,222 or 333 –Room Service,555-Executive Bar

3. The Hotel will capture a photo of all the staying guests.

4. Breakfast timing from 07:30hrs to 10:00hrs at Diners Summit Restaurant near reception.

5. Room check- in is from 12hrs. Check- out is until 12hrs.

6. Guests are given the key card upon registration at the reception and are kindly asked to lock their rooms. Guests are required to hand over their keys to the receptionist upon departure. If guests lose or do not return the key card they are obligated to pay the penalty of INR.250 per key.

7. Rooms can only be used by guests who are duly registered at the reception with a valid identity document.

8. From 21:00 to 07:00 hours is the time of night peace. We invite every guest to be careful during this period and not cause noise that can disturb other guests.

9. Disturbing other Guests is not allowed. The hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespect House Rules.

10. For your convenience we have provided a safe deposit box, located in the wardrobe in your room. The hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception. We suggest you double-check the safe deposit box in your room upon your departure from the Hotel.

11. All rooms have air conditioning. Please note that air condition does not work if windows are opened or if windows are not properly closed.

12. Hotel is entirely non-smoking. In case of non-compliance with this rule, Hotel is obliged to charge a penalty for additional cleaning the smoke-free smile.

13. Wi-Fi internet is free and available throughout the entire hotel. Password is provided at the Reception and on your key card folder.

14. Room cleaning for all in-house guests floor-wise. The Linen is changed every third day. Used towels are changed daily. The hotel keep the right to open the in-house guest room for cleaning, if the guests are not in the room. If the guests have any particular/privacy for room cleaning, request to inform the reception in advance. So the housekeeping team can plan the guest request for smooth operation.

15. Baby cot can be provided to a child under 2years old upon request

16. Dental kit can be provided upon request.

17. The unwashable stains, rips, or tears on linens or towels will be charged.

18. Hanging of any items in guest room windows, or furniture that might ruin the beauty of our hotel appearance is prohibited.

19. In all Guest rooms DO NOT DISTURB sign has been provided. The hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons.

20. Hotel guests must have appropriate clothing and footwear when they are moving through the public spaces of the hotel.

21. It is not allowed to take explosives, weapons, inflammable materials, or other dangerous chemicals into the hotel.

22. Ordering and delivery of food from outside our hotel are prohibited.

23. It is not permitted to use hot plates, electric heaters or any other heater device.

24. Day use is until 6 p.m.

25. For your convenience hotel has arranged parking in front of the hotel. The h otel takes no responsibility for any damage or loss of your vehicle on the parking.

26. Airport transfers are available 24 hours. The official price list of this service is published at the Reception.

27. For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of the damage to the Hotel. Guest shall be liable for any damage or loss of any equipment or furniture in the rooms up to the cost of repair or replacement.

28. Visitors to guest rooms are not allowed. If allowed with special sanction to rooms which must be registered at the Reception. Such visits are allowed until 8 p.m. and in case of extended visits (after 8 p.m.), the hotel will charge an additional amount of INR.750/-net per person per night.

29. The hotel keeps the right for scanty baggage guests to require a guarantee for extra expenses during the reservation process or at the check- in. Minimum amount to be deposited INR.3, 000/-net per room per night. If not deposited, the hotel will not provide the credit facility to the guest.

30. A Payment guarantee is required. In case of a long stay, the services are to be paid on weekly bases.

31. Payments are in local currency according to the official average rate of the National Bank on the arrival day.

32. All departures after 12hrs. Will be considered a late departure and an additional cost of INR.2, 000/-net will be applied to the Guest’s hotel account. If the departure is after 6 p.m. an extra night, will be charged.

33. Please check for details with Reception. If during your stay, for whatever reason, you need to check out earlier, it is necessary to inform Reception 24h before departure. Otherwise, a full-night stay will be charged.

34. In case of cancellation of further Guest stay by the Hotel caused by misbehavior and disrespect of Hotel Rules, Hotel reserves the right to charge for full length of stay as per reservation.

35. The Minibar is filled daily. Please fill in the prepared form for the notification of your minibar consumption, and submit it to the Reception before departure.

36. In case of a fire alarm, please follow instructions from the evacuation plan attached to the inside of your main room door.

37. It is not allowed to take out from the hotel the room inventory (pillows, blankets, towels).

38. If you have any suggestions on hotel service or if you have any technical problems in your room, please are free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when the hotel has no chance to react, those situations will not be considered as a reason for accommodation rate discount.

Prilikom prijavljivanja gosti moraju da prilože važeći identifikacioni dokument sa fotografijom i kreditnu karticu. Imajte u vidu da posebni zahtevi zavise od raspoloživosti i da su mogući dodatni troškovi.

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