Excellent staff & service - Front desk; F&B; Hosekeeping etc. Excellent breakfast & dinner buffet. Onsen was good too. Everything was well organised & well thought! Thank you for a wonderful stay

Choy Сингапур

The staff is friendly and courteous, the room has welcome snacks and wine, there is a private hot spring that you can enjoy at anytime.

Faye Хонконг

Excellent property, stylish interior esp common area. Room was super comfortable. Loved the resting area in the onsen and the music room

May Сингапур

Great buffet breakfast & dinner. Towels provided in the hot bath area

Poh Сингапур

All the staff spoke excellent English and were caring, kind, friendly and helpful. Excellent facilities and food Huge hotel/resort

Claire Хонконг

The resort has a lot of facilities ， and the friendly staffs make us a very goid stay！

Hau-man Хонконг

The resort is a beautiful place. The staff were exceptionally polite and professional. The buffet dinner and breakfast were delicious. The Onsen was the highlight my visit.

Rieck САЩ

it was a pretty unique hotel. with friendly and helpful staff

Kit Сингапур

Very high standard resort hotel with good facilities. Good restaurants, good onsen. The view to the lake Abashiri is not really a feature (maybe because we stayed in winter), but we believe there is other hotel just on the edge of the lake. The hotel features luxury (extra wide corridors), lounges, music room, drinking lunge, sitting rooms with a collection of chair designs. These maybe enjoyable if you travel with group of friends. To us these features are a bit excessive, even a feel of wasted as we hardly use these lounges. Upon check-in the hotel staff ushered us to our room and try to explain the feature of the room (which otherwise we normally explore ourselves). However, with language barrier between us, the session was not helpful, even a waste of time. It is much better to equip the room with English information material (which is lacking).

Dso Индонезия

Room we stayed was big and spacious with outdoor private onsen. They even had CD Player with selection of relaxing music and a massage chair. The fireplace at the lounge area was a great place to relax with a glass of wine :) after a nice onsen bath. It's not only the design and the concept of the hotel that we like, but also the professionalism of the staff. The staff were very friendly and professional. The Restaurant staff, Mr Dragon 原龙 was very helpful ,very professional ,service oriented and attentive. Thank you so much !

Toh Сингапур