Guests must check in by 19:30 to eat dinner at the property. Guests who check in after this time may not be served dinner, and no refund will be given. Please also note that guests without a dinner-inclusive plan cannot eat dinner at the restaurant.

Children’s dinner menu is available upon request. Reservations must be made 7 days prior to the check-in date.

To use the property's free shuttle from NHK Sapporo Branch, please make a reservation at least 1 day in advance (subject to availability). The shuttle departs at 15:00.

The shuttle from the property to Sapporo departs at 10:00.

When booking 5 or more rooms, please note that the following conditions apply:

- A non-refundable deposit is obliged 30 days prior to your day of arrival. If you have booked within 30 days of arrival, the deposit will be charged after you book.

- Your booking will be cancelled if the deposit cannot be processed.

- Your booking will also be cancelled if the property is unable to contact you prior to your stay.

- Different cancellation policies are applied

- Different conditions and additional supplements may apply depending on the day of your stay and number of guests. Please contact the property directly for more details.

Maaaring hindi payagang gumamit ang mga guest na may tattoo ng public bathing area o ng iba pang pasilidad kung saan maaaring makita ng ibang guest ang kanilang tattoo.

Ang mga oras na tahimik ay sa pagitan ng 21:00:00 at 07:00:00.

Dahil sa Coronavirus (COVID-19), gumagawa ng hakbang ang accommodation na ito para tulungang pangalagaan ang kaligtasan ng mga guest at staff. Maaaring mabawasan o hindi maging available ang ilang service at amenity.