The chalet area was very beautiful when it snowed, and there are shuttles transporting you to the lobby and also main parts of the resort including the skiing area. The East and West side both have their separate ski/snowboarding equipment rental shops so you don't have to go one end to the other. For our stay and skiing, we spent most of our time at the West side and that was also sufficient as our family was mostly beginners. For food options the Mall and its surrounding shops nearby which can be accessible via shuttle bus was also very convenient and we had some really good food as well. Even the Mall food court was also very good with its options for dinner (but do go early as they close by 7pm). The surrounding restaurants, which was also really nice close later at 8pm++. Overall, we had a really good and memorable experience staying at this resort and would not hesitate to recommend this place to anyone else.

Andy Maleisië

We booked the West Cottage with 2 bed room and a spacious living room. The cleaning crew were all very hardworking and did their job very well. The bed is very comfortable. The convenient store Family Mart makes life very convenient. It was very easy process to rent ski equipment and buying ski pass. 1 min driving distance to the shopping outlet mall.

Chewtiang Maleisië

Proximity to the outlets and convenient spot to drive to and from other tourist attractions in Karuizawa. The new hot spring is excellent with plenty of towels to supply.

Johnny Hong Kong

Clean, comfortable, has both ski and onsen, has shuttle bus to outlet shopping and train station.

X Singapore

I travelled with children and chose to stay at the cottage type E with 2 bedrooms which was great for us as cottage was spacious and the kids can move around comfortably. While we stayed it was snowing for 2 days and the morning view on the porch of the cottage was superb. The room temperature was also very well controlled as we do not feel too cold inside the cottage at all while the outside was very cold.

Neoneon Thailand

Location is good just next to the Karuizawa outlet. Onsen is great.

Hoi Singapore

The room was spacious with good view. The bedding was comfortable, however the pillows were too soft. The hot spring was extraordinary.

Pui Hong Kong

Location- close to outlet and ski resort, resort facilities such as onsen, spacious room with amazing forest views , comfortable stay, convenient shuttle

Li Australië

The proximity to both outlet mall & snow park!!

Maryanne Singapore

The room was quite spacious. The onsen was great after a day of skiing. The convenience store provided light breakfast and late-night snack. The free shuttle services were quite convenient.

Ho Hong Kong