The hot springs are open from 15:00 to 23:00 and 06:30 to 08:30.

To use the hotel's free shuttle bus from Kawaguchiko Station, please go to the Fujikawaguchiko Tourist Information Center next to the station and quote the name of the hotel. A staff member will call the hotel and arrange the bus for you.

Children's rates are available. Please inform the hotel at the time of booking if you are traveling with children (please also note the number and age of children in the Special Requests box).

Children aged 1 year and under stay free of charge when using existing beds/bedding. A special rate applies for children 2-5 years old, and adult rates apply for children 6 years and older.

Please note that futons are provided as extra beds (charges apply). The futon extra charge must be paid at check-in.

The property is located on the second floor in a building with no elevator.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Kawaguchiko Lakeside Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

客人如需用晚餐，必须在18:00:00之前办理入住。在规定时间后到店的客人无法享用晚餐，且相关费用不予退还。

房价不包含每人每晚须支付的住宿税费，客人将在到店入住时支付该费用。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

22:00:00至07:00:00期间需保持安静。