Great location, excellent staff, comfortable and spacious room

Connie Singapore

Absolutely everything was perfect. The rooms are beautiful and the restaurant is excellent and service is amazing. Close to Ginza for the shopping!

Antoinette Australia

Centrally located in business district with easy access to metro for travel to all tourist spots. Right next to Tokyo main station. Plenty of restaurants and bars nearby. Room excellent (corner suite) with fantastic views of Tokyo, use of Club lounge and facilities. Staff very attentive and helpful.

Darren Hongkong

Staff went above and beyond, always smiling, when we asked for something it was brought up very quickly. Luggage taken up to room, could also leave it there after we checked out. View was spectacular.

Georgina Iso-Britannia

A to Z everything was fabulous I was truly amazed by the quality of everything specifically the staff... Truly the nicest and kindest people I have met globally

Sultan Arabiemiraatit

the location is unbeatable for us for leisure travel being at Tokyo station the room size and amenities, the views from room breakfast was excellent although it got a bit chaotic at times

Yumeng Singapore

We loved the size of the rooms (interconnecting Deluxe King and Twin), the design/furnishings, and outlook toward the Imperial Palace Gardens. The bathrooms were great, the location was fantastic, my husband had a massage- he said it was fabulous, and the in room dining (various meals), and tapas/champagne special offer in the Lobby Lounge- which we chose also during our stay, were also all absolutely wonderful: The best part of our stay though- all staff were exceptional- we spent a month travelling around Japan and this was the end of our journey- the Shangri La Tokyo staff were the best of the best - level of service and friendliness was so amazing and will always be remembered. We loved our stay.

Jodie Australia

It was our second visit after ten years. We were grateful that they kept the facility neat: it brought back nice memories. The scent of the hotel from the reception to the room is phenomenal. We appreciated the sufficient number of towels provided for the stay;-) Pleasantly surprised to find out that our room was tidied up and prepared for sleep in the evening while we were away.

Traveler Japani

I went there with my child and we enjoyed using their swimming and spa a few time. We saw Tokyo Sky Tree from our window. We loved how the room was spacious and tasty breakfast.

Fumfumfumika Japani

The facilities and the staff. Except for the reception, all of them were very kind and responsive. Everyone from in-room dining, laundry service, house keeping, health club, and the staff at the entrance provided impecable services and made us feel very welcomed.

Andrei Romania