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Located in Playa del Carmen, 4.7 miles from Playa del Carmen Maritime Terminal, Hacienda Xcaret provides accommodations with free bikes, free private parking, an outdoor swimming pool and a garden. Featuring a shared lounge, this property also provides guests with a grill. The property has a 24-hour front desk, airport transportation, a shared kitchen and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a fridge, an oven, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Each room includes an electric tea pot, while selected rooms contain a patio and others also offer pool views. At Hacienda Xcaret, rooms include a seating area. You can play table tennis at the accommodation, and the area is popular for cycling. ADO International Bus Station is 4.8 miles from Hacienda Xcaret, while Church of Guadalupe is 6.3 miles away. The nearest airport is Cozumel International Airport, 17 miles from the hotel.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.0)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
2 king beds
or
1 sofa bed
1 king bed
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Guest reviews

Categories:

Staff
9.9
Facilities
9.6
Cleanliness
9.8
Comfort
9.7
Value for money
9.6
Location
9.0
Free WiFi
9.5
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Josh
    United States of America United States of America
    Amazing location. Beautiful property. Loved everything about it!
  • Kristin
    United States of America United States of America
    This was our second stay at Hacienda Xcaret and it was just as wonderful as we remembered! There is a sense of old-world charm throughout the gorgeous property, and the owners are wonderful. Our favorite part was the monkeys in the trees!
  • Elisabeth
    Canada Canada
    Fantastic place, one of a kind, has everything to make you happy even monkeys come to visit in the morning!

Hotel area info

Amenities of Hacienda Xcaret
Great facilities! Review score, 9.6

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • BBQ facilities
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Private Bathroom
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 6.5 ft)
View
  • Inner courtyard view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun deck
  • Barbecue
  • BBQ facilities
  • Patio
  • Terrace
  • Garden
Kitchen
  • Shared kitchen
  • Coffee machine
  • Cleaning products
  • Toaster
  • Oven
  • Dryer
  • Kitchenware
  • Electric kettle
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
  • Cycling
  • Ping-pong
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruit
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
  • Board games/puzzles
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safe
General
  • Shuttle service
    Additional charge
  • Adults only
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit located on ground floor
Outdoor swimming pool
Free!
  • Open all year
  • Pool with view
  • Shallow end
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Full-body massage
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
Languages Spoken
  • German
  • English
  • Spanish

Property practice

This property told us they've implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, or nature.

House rules

Hacienda Xcaret takes special requests – add in the next step!

Check-in

From 10:00 AM to 11:00 PM

Check-out

From 7:00 AM to 3:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Visa UnionPay credit card Discover Diners Club American Express Cash Hacienda Xcaret accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please inform Hacienda Xcaret of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Hacienda Xcaret

  • Check-in at Hacienda Xcaret is from 10:00 AM, and check-out is until 3:00 PM.

  • Hacienda Xcaret is 4.3 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Hacienda Xcaret offers the following activities/services (charges may apply):

    • Massage
    • Cycling
    • Ping-pong
    • Golf course (within 2 miles)
    • Bicycle rental
    • Swimming pool
    • Full-body massage

  • The prices at Hacienda Xcaret may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Hacienda Xcaret include:

    • Twin
    • Studio
    • Suite