• Garden
  • Pet friendly
  • Swimming pool
  • Free WiFi
  • Free parking
  • Bathtub
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms

Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, located in Cancun's Hotel Zone and offering first-class accommodations, complete with a double hot tub and private balconies. The suites at Hard Rock Hotel Cancun All Inclusive feature free WiFi and free music streaming channels along with a fully stocked mini-bar with sodas, bottled water, juice & domestic beer Hard Rock Hotel Cancun All Inclusive provides guests with a large variety of luxurious amenities and facilities. Guests can enjoy a spacious outdoor pool overlooking the ocean, 2 on-site tennis courts and a full-service spa. There are also 5 gourmet restaurants located on-site, featuring a variety of international cuisine. With a kids and teen club, live nightly entertainment and organized tours of the area, guests of all ages can have an unforgettable stay at Hard Rock Hotel Cancun All Inclusive. On-site car hire service also makes nearby attractions, such as Chichen Itza, and Ek-Balam, easily accessible.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

Top Location: Highly rated by recent guests (8.9)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, American, Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom 1:
1 queen bed
Bedroom 2:
2 full beds
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
Bedroom 1:
2 full beds
Bedroom 2:
2 full beds
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.4
Facilities
8.2
Cleanliness
8.6
Comfort
8.6
Value for money
7.4
Location
8.9
Free WiFi
8.1
Low score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Nyaboga
    United States of America United States of America
    The night shows were great. Food was average. The drinks service was great. The rooms were clean.
  • Webster
    New Zealand New Zealand
    loved the pool, beach & food. Staff were really great as well.
  • Loren
    United States of America United States of America
    Amazing venue, staff were very friendly and accommodating the rooms were large and clean. The checking in and out process was very simple and easy.. The food choices were great, the pool was amazing. I highly recommend them.

Area info

Restaurants
5 Restaurants On Site

  • Zen
    • Cuisine
      Asian
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly
  • Ciao
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Frida
    • Cuisine
      Mexican
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
  • Pizzeto
    • Cuisine
      Pizza
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly
  • Toro
    • Cuisine
      Steakhouse
    • Open for
      Dinner
    • Ambience
      Family-friendly

Resort facilities at Hard Rock Hotel Cancun - All Inclusive
Great facilities! Review score, 8.2

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Family rooms
  • 5 restaurants
  • Bar
  • Private beach area
Bathroom
  • Bathtub
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Garden
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Karaoke
  • Ping-pong
  • Pool table
  • Game room
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Hypoallergenic room available
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
  • Waterslide
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Fenced pool
Spa
  • Kids' pool
  • Locker rooms
  • Yoga classes
  • Fitness
  • Full-body massage
  • Couples' massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules

Hard Rock Hotel Cancun - All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Mastercard Visa American Express Cash Hard Rock Hotel Cancun - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the Family Room at this hotel is only available for people traveling with children.

Infants from 0-3 years old are free

All children from 4 to 17 years old extra charges apply

When traveling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Cancun - All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hard Rock Hotel Cancun - All Inclusive

  • The prices at Hard Rock Hotel Cancun - All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Hard Rock Hotel Cancun - All Inclusive include:

    • Double
    • Apartment
    • Triple

  • Check-in at Hard Rock Hotel Cancun - All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Hard Rock Hotel Cancun - All Inclusive has 5 restaurants:

    • Toro
    • Frida
    • Zen
    • Ciao
    • Pizzeto

  • Hard Rock Hotel Cancun - All Inclusive is 6.2 miles from the center of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Cancun - All Inclusive on this page.

  • Yes, Hard Rock Hotel Cancun - All Inclusive is popular with guests booking family stays.

  • The nearest beach is 1,150 feet from Hard Rock Hotel Cancun - All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • Hard Rock Hotel Cancun - All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Massage
    • Pool table
    • Game room
    • Ping-pong
    • Tennis court
    • Karaoke
    • Golf course (within 2 miles)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Beach
    • Live music/Performance
    • Tennis equipment
    • Locker rooms
    • Swimming pool
    • Live sports events (broadcast)
    • Beauty services
    • Facial treatments
    • Waxing services
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body wrap
    • Spa facilities
    • Private beach area
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Couples' massage
    • Full-body massage
    • Entertainment staff
    • Fitness
    • Yoga classes

  • Guests staying at Hard Rock Hotel Cancun - All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet