• Sea view
  • Garden
  • Pets allowed
  • Swimming Pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
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Experience world-class service at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoilt beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries. The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges. Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness centre. Bicycles can be hired, and there is also a diving school. Activities such as snorkelling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness centre, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS: • Attraction 1: 9 slides of different sizes for children and teenagers • Attraction 2: 8 slides of different sizes for children • Attractions 3: 6 high-speed slides for teenagers and adults

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hard Rock
Hotel chain/brand

Property highlights

Situated in the best rated area in Puerto Aventuras

Free private parking available on-site

Activities:

Tennis court

Fitness centre

Spa and wellness centre


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
3 double beds
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 double beds
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
2 extra-large double beds
Bedroom 2:
2 double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
3 double beds
1 extra-large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
7.9
Facilities
7.8
Cleanliness
7.9
Comfort
8.2
Value for money
7.1
Location
7.9
Free WiFi
7.5
Low score for Puerto Aventuras
Select topics to read reviews:

See what guests loved the most:

  • Alyssaanna
    United States United States
    This resort was simply amazing. The staff is the best and they really take care of you wherever you go from the pools to the shows to the bell boys . There are several different restaurants available to busy with a reservation… hibachi & also a...
  • A
    Anonymous
    Belarus Belarus
    The food was good, but I wish they didn’t add sugar in the morning juices ( packed orange juice with sugar). We had a good room with a beautiful terrace, that we absolutely loved.
  • Juanfernando
    Chile Chile
    Me gustaría decir que ha sido una de las mejores experiencia en hoteles all inclusive que hemos tenido. La comida fue espectacular, las instalaciones excepcionales y el Servicio de vacation planner muy ágil.

Property surroundings

Restaurants
5 restaurants on site

  • Restaurante #1
    • Cuisine
      International
  • Frida
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambiance
      Family friendly • Traditional
  • ZEN
    • Cuisine
      Japanese • Sushi • Thai
    • Open for
      Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Ipanema
    • Cuisine
      Brazilian
    • Open for
      Dinner
    • Ambiance
      Family friendly
  • Caffeto
    • Cuisine
      American
    • Open for
      Breakfast • Brunch • Lunch
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Resort facilities of Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Bar
  • Private beach area
Outdoors
  • Beachfront
  • Private beach area
  • Terrace
  • Garden
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
  • Beach
  • Water park
  • Evening entertainment
  • Nightclub/DJ
  • Entertainment staff
  • Snorkelling
  • Canoeing
  • Karaoke
  • Hot tub
  • Tennis court
Food & Drink
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
Business facilities
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Safety deposit box
General
  • Pet bowls
  • Minimarket on site
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Chapel/shrine
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Pool with view
  • Water slide
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Hard Rock Hotel Riviera Maya - Hacienda All Inclusive takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed on request. Charges may be applicable.

Mastercard Visa American Express Cash Hard Rock Hotel Riviera Maya - Hacienda All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required.

Only pets of less than 18 kg are permitted, and 2 pets maximum per room.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Riviera Maya - Hacienda All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Hard Rock Hotel Riviera Maya - Hacienda All Inclusive

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is 0.8 miles from the centre of Puerto Aventuras. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has 5 restaurants:

    • Frida
    • Caffeto
    • ZEN
    • Ipanema
    • Restaurante #1

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive on this page.

  • Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Snorkelling
    • Tennis court
    • Canoeing
    • Karaoke
    • Evening entertainment
    • Beachfront
    • Water park
    • Bicycle rental
    • Fitness/spa locker rooms
    • Nightclub/DJ
    • Spa/wellness packages
    • Fitness classes
    • Beauty Services
    • Entertainment staff
    • Facial treatments
    • Yoga classes
    • Waxing services
    • Fitness
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Beach
    • Light therapy
    • Spa facilities
    • Swimming Pool
    • Private beach area
    • Spa lounge/relaxation area

  • Check-in at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is from 15:00, and check-out is until 12:00.

  • Yes, Hard Rock Hotel Riviera Maya - Hacienda All Inclusive is popular with guests booking family stays.

  • Room options at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive include:

    • Double
    • Triple
    • Suite