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Offering amazing views of the Caribbean Sea, Palmaïa – The House of AïA is a luxury all-inclusive resort that features large outdoor pools, a wonderful spa and beauty center, 5 à la carte restaurants and beautiful suites with private terraces. Its privileged location between the sea and the jungle allows guests to relax and reconnect with nature. In addition, Palmaïa The House of AïA Wellness Resort at Riviera Maya offers wellness programs and personal growth practices such as yoga classes, meditation, cacao ceremonies and sound therapies. It also has a 24-hour fitness center. The spacious suites of this holistic resort have air conditioning, free WiFi, mini-bar, a Nespresso coffee machine, a seating area with a sofa and flat-screen TV and eco-friendly amenities. Concierge services are available 24/7, as well as gourmet room service. For families, Palmaïa operates a holistic fun children's activities program led by certified Waldorf Educators. Also, the resort has 4 specialty restaurants and a food truck, which offer plant-based menus and serve high-quality ingredients. The spa has a natural cenote and a temazcal. Treatments include massages and healing therapies. Palmaïa The House of AïA Wellness Resort at Riviera Maya is located 3.1 mi away from Playa del Carmen’s downtown. Cancun International Airport is 40 minutes drive from the accommodations, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.7)

Free Private Parking Available On Site

Activities:

Fitness center

Spa

Playground


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
and
1 bunk bed
1 bunk bed
and
1 queen bed
1 sofa bed
and
2 queen beds
1 king bed
1 king bed
and
1 bunk bed
1 sofa bed
and
2 queen beds
Bedroom 1:
1 bunk bed
Bedroom 2:
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.7
Cleanliness
9.8
Comfort
9.8
Value for money
8.8
Location
9.7
Free Wifi
9.6
High score for Playa del Carmen
Select topics to read reviews:

Guests who stayed here loved

  • Corey
    United States of America United States of America
    The property was beautiful, well maintained, and easily accessible.
  • Rafael
    Mexico Mexico
    Heaven on Earth!! The food was unbelievable, you wouldn’t think everything on the menu is vegan or vegetarian and tastes so good. The property ins brand new, the attention to details in the interior design are out of this world. The service was...
  • Agatha
    United States of America United States of America
    Everything about this resort is exceptional. The location, accommodations, food, structured activities — it all far exceeded my (high) expectations!! I rarely vacation in the same place twice, but I have every intention to come back - it was...

Area info

Restaurants
7 Restaurants On Site

  • LEK
    • Cuisine
      Mexican • Local • International
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Mar de Olivo
    • Cuisine
      Mediterranean
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • UME
    • Cuisine
      Thai • Asian
    • Open for
      Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Su Casa
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Charlys Vegan Tacos
    • Cuisine
      Mexican
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Eolo Beach Club
    • Cuisine
      Caribbean
    • Open for
      Cocktail hour
    • Ambience
      Family-friendly
    • Dietary options
      Vegan
  • Plantissa
    • Cuisine
      Caribbean
    • Open for
      Breakfast • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegan • Gluten-free

Resort facilities at Palmaïa The House of AïA All Inclusive Wellness Resort
Great facilities! Review score, 9.7

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Private beach area
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • Landmark view
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • Balcony
  • Terrace
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
Activities
  • Bicycle rental
  • Live music/Performance
  • Beach
  • Kids' club
  • Snorkeling
    Additional chargeOff-site
  • Playground
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Valet parking
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Baby safety gates
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Air conditioning
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Outdoor swimming pool
  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Yoga classes
  • Fitness
  • Full-body massage
  • Couples' massage
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
Languages Spoken
  • English
  • Spanish

House rules
Palmaïa The House of AïA All Inclusive Wellness Resort takes special requests – add in the next step!

Check-in
From 15:00
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
$280 per child, per night

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiscoverCash

The fine print
Must-know information for guests at this property

When booking 6 rooms or more, the property request a prepayment equivalent to the amount of two nights and the cancellation policy would be NON REFUNDABLE, means that, in case of cancellation, the prepayment given cannot be refunded.

In Palmaïa - The House of AïA, guests have the option to take Antigen or PCR COVID-19 tests at their own expense, directly on the resort without having to leave the grounds

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palmaïa The House of AïA All Inclusive Wellness Resort of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Palmaïa The House of AïA All Inclusive Wellness Resort

  • Check-in at Palmaïa The House of AïA All Inclusive Wellness Resort is from 3:00 PM, and check-out is until 12:00 PM.

  • Room options at Palmaïa The House of AïA All Inclusive Wellness Resort include:

    • Twin/Double
    • Suite
    • Double
    • Studio

  • The nearest beach is 1,500 feet from Palmaïa The House of AïA All Inclusive Wellness Resort. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Palmaïa The House of AïA All Inclusive Wellness Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Palmaïa The House of AïA All Inclusive Wellness Resort is 2.5 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Palmaïa The House of AïA All Inclusive Wellness Resort can enjoy a highly-rated breakfast during their stay (guest review score: 9.3).

    Breakfast option(s) include:

    • À la carte

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Palmaïa The House of AïA All Inclusive Wellness Resort has 7 restaurants:

    • Plantissa
    • Mar de Olivo
    • Charlys Vegan Tacos
    • Su Casa
    • Eolo Beach Club
    • UME
    • LEK

  • Palmaïa The House of AïA All Inclusive Wellness Resort offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Massage
    • Playground
    • Snorkeling
    • Kids' club
    • Beachfront
    • Beauty services
    • Live music/Performance
    • Bicycle rental
    • Locker rooms
    • Facial treatments
    • Beach
    • Makeup services
    • Swimming pool
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Private beach area
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Couples' massage
    • Full-body massage
    • Fitness
    • Yoga classes

  • Yes, Palmaïa The House of AïA All Inclusive Wellness Resort is popular with guests booking family stays.