Dear Guest, according to policies, the hotel will charge the first night of stay as a guarantee of the room. Kind regards

Hello, Unfortunately we are not able to allow any person under 18 years old, not even for an event or wedding.

Hello, We have 6 a la carte restaurants (Asian fusion, french, italian, sea food, mexican, steak house), one buffet, a café and a grill. Looking forward to host you soon.

Our Unlimited Luxury concept includes all meals, drinks (alcoholic and non-alcoholic), room service, entretaiment and more.

Hello, All our rooms offers rain & handheld showerhead. Regards,

Hello, For transportation we work with AMSTAR, we are located approximately 1 hour south of the Cancun International Airport.

Hello, We are including a complementary Antigen testing performed by a local lab inside hotel facilities. If you require a PCR test, our CleanComplete+ program includes facilitation of the required PCR test with an additional cost to the guest.

Hello, The Preferred Club rooms (except the Swim out), have a hot tub on the balcony as well as one inside. Kind regards,

Hello, Yes, all taxes and fees are included in the rate. Regards,

Hello, We do have rooms with double beds in our basic categories. The availability changes according to the date.

Good afternoon, Yes, our Unlimited Luxury concept includes all meals, drinks, room service, entretaiment and more. Kind regards,

Hello, Yes, we do have laundry service. The price is per piece of clothing and will depend on the kind and the type of service you require. All the rooms have the prices list in the closet along with the bag.

Hello, We are sorry to inform you that we do not have that kind of discounts, nevertheless we do our best to provide you the best rates available.

Hello, unfortunately, We do not have that service at the hotel. Kind regards,

Hello, Yes, we do provide towels for the pool and bech.

Hello, You are able to enjoy our beautiful beach the whole year. The season preferred by our guest is on winter.

Hello, No, we are not a clothing optional resort. kind regards,

Hello, The hotel does not have transportation service, nevertheless, we work with a company named AMSTAR, you can arrange with them your pick up. Regards,

Hello, Unfortunately, we do not have transportation service. We work with a third party named AMSTAR.

Hello, Our minimum age to book a room is 18 years old. Looking forward to host you soon.