Russian citizens are required to present their national passport upon check-in. Children under 14 years old are required to have their birth certificate.

Please note that panoramic views are featured only is certain rooms of the Suite type and are subject to availability. Please state your preference for the suite in the Special Requests Box or by contacting the property directly upon booking.

Please note the hotel invites its guests to relax in the aqua complex and the wonderful health and wellness center "Amber Spa". Check the conditions of visit at the hotel. For little Guests of "Amber SPA" we have special hours from 7 am till 4 pm.

Guests receive a 10% discount in the Amber Spa.

Please note that visa support for foreigners is 800 RUB per person.

Please note when booking 7 rooms and more, different policies will apply.

Room service is offered to the guest.

Please note that when booking rates with meals included, children's meals are not included. They must be paid extra on site.

Please note that when booking a rate where payment is due before arrival, Kaiserhof Hotel will provide detailed payment instructions, for example a link to a secured payment platform.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

由于新冠肺炎（COVID-19）疫情，室内公共区域必须佩戴口罩。