For security purposes, the property requires the credit card used to secure the reservation and a photo ID at check-in.

Government-issued photo identification and a credit card is required at check-in for incidental charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that this property can only accept service animals. Pets, therapy animals, and emotional support animals are not allowed.

The name on the reservation must match the name of the guest who is checking in.

Any advance deposit previously collected on the credit card used to book the reservation will be refunded to the card on file and payment will be obtained on the credit card presented by the guest at check-in.

Please note that the daily resort fee is taxable and includes towels, free local calls, and toll free calls.

Rooms are serviced before and after checkout. Housekeeping is not available at this time.

Office hours are as follows:

08:00 until 18:00 Monday through Saturday

09:00 until 17:00 Sunday

Guest checking in after hours must call the property prior to arrival.

Due to city occupancy and fire codes, please disclose the exact amount of guests who will be traveling on your reservation. Please note that the maximum occupancy per room is 6 guests and all children are to be considered in the maximum occupancy of 6.

RENOVATION ALERT: As part of our efforts to enhance and maintain the property, three buildings will be undergoing column and patio restoration from June through October 2025. The project will be carried out in phases follows:

• Building 3: Lasting 4 weeks

• Building 2: Lasting 4 weeks

• Building 1: Lasting 6 weeks

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Hilton Vacation Club Charter Club Naples Bay您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

到店时需支付损毁押金：US$200。 该押金将通过信用卡收取。 退房后14天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。