Hotely poblíž: Caswell Bay, Swansea

I recently stayed at this hotel with my colleagues, and unfortunately, we left very disappointed. While we didn't expect perfection, several major issues made our stay highly uncomfortable. The biggest problem occurred in my colleagues' room. There was a clogged drain in their bathroom that the hotel staff was unable to fix. Instead of handling the situation professionally, the management decided to change their room without their presence and moved all their personal belongings. Having hotel staff touch and pack up personal items without permission is a massive breach of privacy and completely unacceptable. On top of that, the rooms themselves lacked basic amenities. There was no fridge in the room, which is a standard expectation these days. Furthermore, the window could not be opened, making the room feel incredibly stuffy and claustrophobic. The staff’s inability to solve basic maintenance issues, combined with a total disregard for guest privacy, means we will definitely not be staying here again. Pros: The hotel's location is great. offering beautiful views and very easy beach access. It is also conveniently close to a variety of local shops, bars, and restaurants. Cons: Poor maintenance, lack of privacy (moving personal belongings), no fridge, unopenable windows.