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Terrible customer service! Came down with Covid the day before our stay. The hotel repwould not work with me. Looks like they are going to take my money. The person I spoke with was rude and showed zero compassion to our situation and never once asked if I was ok…At the very least a rain check could’ve been offered as we will be coming to Monterey several times a year for the next 3 years as our child goes to school there.