Though we could not reach the hotel on phone from Nagano, a mini bus from the hotel was waiting for us at Yadanuka train station on arrival (we had indicated arrival time beforehand). The owner is very helpful. At check in Keiko gave a briefing including public onsen etiquette, reservations for dinner and transport to snow monkey park. Breakfast and dinner were nice experiences, set in traditional Japanese environment. The room was good, our first experience with Japanese layout, and fairly spacious. We could sleep very well.

The staff was wonderfully accommodating and friendly. Everything you would expect from excellent Japanese service. The location was very convenient to the Hasuike bus stop, which makes for the easiest transit point to both Nagano Stn. and further up the mountain to the more challenging terrain. The breakfast and dinner options were wonderful (in fact too much food!). The onsen (including the outside pool) was wonderfully relaxing. Overall very pleased!

Hotel rooms and bathrooms were clean though a bit dated, and was as I expected from the picture and descriptions. Staff was friendly, and they spoke enough English to help us with simple questions when needed. Location was great, literally across the street from Nagano station (Shinkansen) and near many restaurants. Perfect for our purpose of a quick stay if using it as a stopover before heading to Shiga Kogen.

Cheap and nice place to stay...located in a extremely beautiful environment with lake just in front of the hostel, mountains and mash plains. Very easy to access. (but if you are traveling from Nagano or Matsumoto use only big road through Chino city in nights. Don't follow other google map roads as they lay through dark forest mountains.) Very clean rooms and futons. Recommended for families too.

Hotel and hotel room was pristine clean! Bed was tighly made! Large wash cloth to bath! Lots of electrical outlets to charge phones, etc. Great room design and color decor. Front desk staff made extra effort to help us find best way to get to Shiga Kogen. She could have easily directed us to the Nagano Tourist Info Center, but she went out of her way to answer our questions.

What a pleasant surprise!!! The owner, Miyasaka-San, was a gracious host. He was willing to drive us to the snow monkey park, made delicious breakfast, taught us Japanese-style archery, and even helped us make a snow man. I can't say enough, he gave us maps, restaurant suggestions (amazing soba) and truly made our trip to Nagano memorable. I hope to return!

Facilities were more than adequate for the price(not like an expensive hotel, but everything was clean and nothing was lacking), spent the evening talking and drinking with the owner and other travelers, and in the morning the owner helped me plan my last few hours in Nagano before I caught my next train.

I like everything about the hostel. I like how friendly and accommodating the staff are. I also liked the location because it's near the main train station. The facilities are good. The ambience is also nice. I'd love to stay in this hostel again if I ever go back go Nagano. :)

We stayed here one night after visiting Matsumoto Castle about an hour away. Location is very convenient from Nagano Station across the street. Staff very helpful and nice. Hotel was quiet and very clean. Breakfast buffet was the best out of all budget hotels on this trip!

This business hotel is about a 10 minute walk from Nagano train station. Price point is reasonable for a single room (small, but pretty standard for Japan). The best thing about the hotel is the onsen - although small, it's nice to have a soak at the end of a long day!

Fantastic Location. Public bath is a + point. Love their hair brush. Reached hotel early, park my baggage there and they helped to send luggage to room when it's check-in time. Very spacious room compared to those I stayed in Nagoya and Nagano. Highly recommended.

Very kind and professional staff who spoke a good English and the hotel was very centrally located. The room was on the highest floor and with the snow coming down, there was a wonderful view of Nagano station. Great value for money, would definitely stay here again.

It is really close to Nagano station and walkable distance from Zenkō-ji temple. Staff is really helpful and speaks english. Cleanliness like a Japanese standard, fully renovated room. Bathroom has a space compare to other Japanese hotel chain (APA).

The pillows at Nagano Plaza hotel are very good, some of the best we had in Japan. The location of the hotel is excellent and the staff is very nice. It's less than 5 minutes from the Shinkansen station.

Location is perfect for a short stay in Nagano. The staff was very friendly and helpful. Everything is clean and the hostel is very cozy.

Room is small, but that is the norm here in Japan. Hotel was very clean, looked new. Very close to Nagano train station.

Great location in the Nagano ski area. Fun to try a Japanese style room and public bath experience.

It is a comfortable hotel within walking distance from the Nagano Station and Zenkoji.

Great hotel close to public transportation and Nagano nightlife

All room has floor to ceiling windows overlooking the golf course. The hotel setting is probably to the highest class amongst the other Prince hotels in Karuizawa. The free bus service is very convenient to get into the outlet mall and the train station. Breakfast was with a super stunning view .