Only complaint was not being able to use a Staytus voucher at dinner one evening - not enough clarity about why it couldn't be used and meal was especially expensive

Breakfast was good. Location good, staff all friendly and helpful

Stayed in March 2023

Bags delivery to the room was delayed

All aspects were comfortable to our expectations

Stayed in March 2023

The location in the city's viwe very noisy you hear all the car

Stayed in March 2023

No late checkout ! Sincebits ramadan and hotel is not fully booked better to be more flexible with families specifically with kids !

Staff was helpful , room service was fast , food was delicious!

Stayed in March 2023

Our room did not get cleaned early in the morning.

It is so close to the other hotels and restaurant bars.

Stayed in March 2023

We went for half board for two nights but were shocked at the price of a bottle of water. It was 76aed for water for two people. I expect to pay extra for wine or coffees but not that price for water!! The noise level of music on the beach. Even early morning the other venues were playing loud music and it ruined the beach atmosphere. I would suggest that they play something a bit softer at that hour of the morning!

Comfortable beds and spacious room. Great buffet breakfast. Friendly staff and very clean. Good variety of dining options.

Stayed in March 2023

Nothing as such

Breakfast n cleanliness

Stayed in March 2023

the lobby near the main lifts always had strong tobacco smell from the nearby cigar lounge. quite off putting and a shame as the main lobby was beautifully scented

Stayed in March 2023

I didn't find food tasty enough for the price. Breakfast was not bad and had a big choice of different food but for me it didn't feel really tasty (but I'm a foodie so maybe it's only me). Coffee was also not really satisfying (same here - I'm very picky when it comes to coffee, for someone who's not really into coffee I think it'd be ok). Room service food was fast (which is very good) and some dishes (like pad thai) were amazing and tasty - but some of them were not really satisfying. Also, I had to wait for an hour to check in - that was also uncomfortable but thanks to the amazing team it was solved. And I got an amazing room and late check-out and soft drinks at the lobby bar so it's ok for me.

Location and overall vibe are great! Can't complain at all. Room was very good, exceeded my expectations! Great design, everything you need is there, super clean and super comfortable. Very large, with a big table and amazing view. Balcony is stunning! Hotel's beach is super good too, you can always have fresh big towels, and beach itself is not crowded but very clean and nice and there are even ping pong tables there and of course beach bar. I also loved the level of proffesionalism of staff. People working at the hotel are absolutely amazing! Everyone I met there were like super friendly and solved all issues - ever though my check-in was 1 hour late and it caused me trouble, thanks to lady at the reseption I felt great because she did everything to make me feel comfortable, real professional!

Stayed in March 2023

Extortionate pricing; Restaurants have poor menu choices and poor ambiance; Next to beach club that booms out music all day long (so no quiet relaxing).

Location (West Beach); view; staff were nice.

Stayed in March 2023

As it was weekend the pool was very bust and there were a lot of walk in guest not staying at the hotel which made the area crowded. We had dinner at the Seagrill restaurant . We ordered the noodles for my 10year old daughter but the portion was for 6month old baby. After a lot of back and fort we managed to feed my daughter . The head chef was informed but seems that there is an issue there.

All aspects were good .

Stayed in February 2023

Furnishings in room a bit dated, drab decoration. Weight scales not working. Tiling in bathroom not very good. Sea Grill Bistro was disappointing. Waited ages for food to come to the table (over a hour) - so we left as had excursion to go to. We were half board so had paid for that lunch - but didn't get it. Prices in the hotel shops were unreasonable.

Nice lobby area and hallways to rooms. Nice design of building. Close to beach. Nice staff, esp the reception manager. The Flow restaurant was good but not much food variation over the 6 days we were there.

Stayed in February 2023

I like everything the bed the bathroom were great and perfect but i think the minibar area need more touch to be beautiful. I got the package of Half-board but I didn’t like the menu choices for it for each restaurants I think buffet was better . the lounge cafe and Mashrabia are beautiful and nice and the staff are great too.

everything the view is amazing and the suite is huge very beautiful and comfortable. the light in the bedroom need improvement. and the sound system need to have new version of Bose speakers. also if you can add little sink for cups in the mini bar. also add more kind of tea and herbs in luxury way to meet the type of that suits.

Stayed in February 2023

Continuous noise from outdoor music from neighbor clubs. Bedrooms needed renovation of finishing and better insulation of windows for noise. Breakfast organization needs to be improved when hotel is full.

Staff attitude and kindness. Bedroom view. Gym. Variety of restaurants

Stayed in February 2023

some pool areas seemed cramped. inconsistencies with some staff, some gave first class service, others mediocre

spacious comfortable rooms, very clean and airy good range of facilities including variety of restaurants and quality gym

Stayed in February 2023

Staff at the reception specialy ladies with manager was not nice. I ask them if they can somehow give me discount for buffe dinner because I missed many paid breafast. No will to do anything, just to see income, rules...rude faces

Staff in restaurant, caffe ,fitness, beach was nice.

Stayed in February 2023

there is nothing which i dint like

super amazing location

Stayed in January 2023

only problem was that I booked the jacuzzi suite for 2 nights and unfortunately, upon arrival, I learned that the suite was not available for the first night. the staff was great and put me into another suite for the night and gave me falcon gold lounge access. but I wish I knew that the suite wasn’t available beforehand so I could have planned accordingly.

can’t complain, everything was pretty wonderful.

Stayed in December 2022

cleaning in the room, hotel perfumes in Lobby caused allergy

location

Stayed in October 2022

some of the waiters were not up to scratch, a bit condescending

location, facilities, general service

Stayed in October 2022

The location is a bit confusing to reach

good Room size with excellent amenities

Stayed in September 2022

Cant get a taxi outside the hotel! Useless

Mostly everything!!!

Stayed in October 2022

Initially our room hadn't been cleaned thoroughly which we pointed out to reception. This was swiftly rectified. There was a funny smell in the bathroom but this I put down to cleaning products and general plumbing I'm Dubai as it was the same in another hotel we stayed in days before.

I couldn't recommend the Willow Steam Spa more. A must do for anyone going to Fairmont. The breakfast is worth paying for and you won't be hungry for the day! Excellent standard of food and wide selection. Our beds were extremely comfortable and the views of the palm from our Sea view room were amazing.

Stayed in October 2022

very nice location

Stayed in October 2022