Sheikh Zayed Road, Al Habtoor City, Dubai, United Arab Emirates
#95 of 713 hotels in Dubai
Guests' ChoiceBased on 492 hotel reviews
8.9Cleanliness
9.1
Comfort
9.3
Location
9.0
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Fahad
Saudi ArabiaThe noise from the taxi cars at 4:00am under my room window # 564 .. apparently, the rooms on the street are very noisy because of the people coming out of the club of the next hotel. next time, I should ask for a room that does not overlook Sh. Ziad Road to avoid the noise.
Location of the hotel is great, reception staff were excellent and supportive, size of the room was excellent, value for money is great.
Stayed in May 2024
Reviewed: 4 May 2024
Khulood
United Arab EmiratesBest hotel service,location and atmosphere :)
Stayed in May 2024
Reviewed: 3 May 2024
Zaid
United Arab EmiratesEverything
Stayed in April 2024
Reviewed: 29 April 2024
Salman
BahrainDespite being a 5-star hotel, there is no swimming pool onsite. However, guests receive complimentary access to Al Habtoor resorts, located about 30 minutes away, and to the Hilton swimming pool. Having a pool at the hotel would enhance our stay. Additionally, there seems to be an issue with the bathroom water quality, as it doesn't appear to be adequately purified; we can taste the chlorine.
The staff is always available to serve us, ensuring an exceptional stay. Jackie and Ijaz went above and beyond to provide top-notch service. Conveniently located near Dubai’s main attractions, the hotel is perfect for families.
Stayed in April 2024
Reviewed: 7 April 2024
Aleksey
Francedesign, architecture, concept, atmosphere of calm
Stayed in April 2024
Reviewed: 2 April 2024
Elisabertus
NetherlandsHotel is extremely luxurious. The possibilities of breakfast are enourmous. Hotel is 40 minutes walking to Burj Khalifa.
Stayed in January 2024
Reviewed: 22 March 2024
Elie
LebanonThey did not let me play the piano, they said its for decoration
The marble everywhere
Stayed in March 2024
Reviewed: 15 March 2024
Yasir
Saudi ArabiaBest hotel I have ever stayed in. Every thing was fabulous and exceeded my expectations. Thank you I highly recommend
Stayed in February 2024
Reviewed: 13 March 2024
Evdokimov
IndonesiaHotel without spectacular view from the window, but for this issue can use many restaurants in Downtown.
Beautiful hotel, amazing interior, every details are amazing. Super nice breakfasts. Polity and professional team.
Stayed in March 2024
Reviewed: 1 March 2024
Jelowi
KuwaitNothing
Luxury
Stayed in March 2024
Reviewed: 24 February 2024
Adel
KuwaitCheck in too more than 10 minutes of waiting till I had my turn
Location , quiet room , breakfast
Stayed in February 2024
Reviewed: 28 January 2024
Davinder
United Kingdomclean rooms good location tasty food.kind staff
Stayed in January 2024
Reviewed: 18 January 2024
Norma
IsraelNothing
Everything
Stayed in January 2024
Reviewed: 8 January 2024
Ahmad
United Arab EmiratesNothing
So nice
Stayed in January 2024
Reviewed: 31 December 2023
Kamal
United Arab EmiratesLuxury
Stayed in December 2023
Reviewed: 21 December 2023
Fahd
United Arab EmiratesNil
The level of luxury mood
Stayed in December 2023
Reviewed: 26 November 2023
Adel
KuwaitMy Room was overlooking the Highway , It was a bit noisy .
Everything was Great , Breakfast, staff, Hotel Location . I liked the Winter Garden , nice place to spend the evening and eat , just in front of the Hotel .
Stayed in November 2023
Reviewed: 25 November 2023
Bianca
AustraliaI honestly don’t have anything that I didn’t like.
The amazing amenities and the perfect staff.
Stayed in November 2023
Reviewed: 10 November 2023
Toulip
AustraliaThis is truly a palace, everything about this hotel is exceptional and the staff are just amazing and so accommodating to any request or need, including a very early check in which was just not an issue at all, speedy laundry/dry clean services. The building is so grand and the shuttle service to the beach was a nice touch. Perfectly located near Dubai Mall (for great shopping and dining options) and the famous Burj Khalifa and fountains (a must see during the day and night whilst in Dubai). The dining options within this hotel are wonderful and the breakfast buffet menu truly exceptional, shout out to the chef who prepared my poached eggs perfectly, just as requested (very runny) every morning. Rooms are very spacious and equipped with everything you need, spacious wardrobe, coffee machine, selection of teas, and snacks and the bathroom with the deep soak bathtub and separate all marble shower, just luxurious.
Stayed in November 2023
Reviewed: 31 October 2023
Abrar
United Arab EmiratesThe staff is extremely friendly
Stayed in October 2023
Reviewed: 30 October 2023
Sue
United KingdomNothing
The service was excellent
Stayed in October 2023
Reviewed: 30 October 2023
Dr
United Arab EmiratesThe venue was not easy to reach as there was lots of builing around the hotel which made the roads to it very congested
Nice facilities Comfortable stay Food was very nice
Stayed in October 2023
Reviewed: 29 October 2023
Kholood
United Arab EmiratesI liked everything about the hotel, the suite, the facilities, the tranquility, the cleanliness, the food, and most of all the reception staff, they were very helpful and cheerful. The room was upgraded to a suite.The suite is large and very beautiful. I highly recommend the hotel. I thank everyone in the hotel for the good hospitality and reception. I will have a visit soon
Stayed in October 2023
Reviewed: 22 October 2023
Mariam
United Arab EmiratesThe TV was my worst experience… it should be more smart and has more options, for example to have an option to access my account on Netflix.
Every thing was perfect..
Stayed in October 2023
Warsaw, Poland
Udaipur, India
Asuncion, Paraguay
Canillas de Aceituno, Spain
Seoul, South Korea
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content