Accommodations Flights Flight + Hotel Car Rentals Airport Taxis

Reviews of Hotel Berner This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Nikolaus-Gassner-Promenade 1, 5700 Zell am See, Austria

#9 of 50 hotels in Zell am See

Guests' Choice

Review Score

Based on 64 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    7.1

  • Free WiFi

    8.3

100% Verified Reviews

Real guests. Real stays. Real opinions.

Read more
Write a Review

Showing 1 - 35

  • Reviewed: June 27, 2018

    5.4
    room size.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted from a mobile device

    breakfast, value of rental too expensive for nothing. there r alot of hotel better than on the same area. deposit was 600 € for 4 days! isigned too much terms and condition once i arrived.

    room size. parking

    Stayed in June 2018

  • Reviewed: September 4, 2017

    4.2
    NOT GOOD AT ALL
    • Leisure trip
    • Group
    • Junior Suite with Balcony and Lake View
    • Stayed 2 nights

    The owners of the Hotel are running the reception and they are very unhelpful also they ask you to sign an extra papers for extra charge if you do so and so without any disruptions (I don’t know it’s legal or not).

    location

    Stayed in August 2017

  • Reviewed: March 22, 2017

    9.6
    Amazing location.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The wifi was pretty weak, but I suspect it's like that throughout the area.

    Amazing location. Short walk to the cityxpress lift right up to the slopes. All the staff were extremely lovely. Especially Karin who went out of her way to organise ski rental and ski lessons for us. An unbelievable view from our room. Loved relaxing in the sauna and pool each night after skiing.

    Stayed in March 2017

  • Reviewed: February 1, 2017

    9.6
    Amazing!!A lifetime memory and experience in a beautiful town!!!
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 7 nights

    Staff and excellent facilities that is perfectly neat and clean!!!! Food traditional and good and more than enough to eat!!! Was an excellent stay at Hotel Berner and would recommend it to everyone. The outdoor heated swimming pool in winter is awesome with snow all around pool!! The saunas are immaculately clean!!

    Stayed in January 2017

  • Reviewed: August 16, 2016

    9.2
    Lovely stay !
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The guest limitation on selection the breakfast table.. I couldn't know the reason,why they give you one fixed table during your stay and you can't sit anywhere! I never had this across all the hotels i Visited

    The location and the view.. Very helpful staff

    Stayed in August 2016

  • Reviewed: July 31, 2016

    7.1
    Nice few and very close to the central area and Zell am see...
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 4 nights

    It would be good if the rooms are equipped with an iron and ironing board

    Nice few and very close to the central area and Zell am see lake. I like the SPA area

    Stayed in July 2016

  • Reviewed: July 29, 2016

    7.1
    Great for max 3 nights
    • Leisure trip
    • Couple
    • Junior Suite with Balcony and Lake View
    • Stayed 1 night

    Breakfast wasn't that great as expected.

    The staff were very nice and welcoming. location very close to the city center. Enjoyed the view of the lake from the room balcony. the swimming pool was clean and warm.

    Stayed in July 2016

  • Reviewed: March 15, 2018

    9.6
    All most perfect
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was a bit poor

    Stayed in March 2018

  • Reviewed: February 1, 2018

    7.5
    good location
    • Leisure trip
    • Group
    • Junior Suite with Balcony
    • Stayed 2 nights

    price/value

    Kind Staff

    Stayed in January 2018

  • Reviewed: February 1, 2018

    7.5
    Good location
    • Leisure trip
    • Travelers with friends
    • Junior Suite with Balcony and Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    Price/value is so so ...

    Kind staff, nice Spa.

    Stayed in January 2018

  • Reviewed: July 20, 2017

    10
    Excellent family run hotel in Zell am See
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    All of the staff were amazing, very friendly and incredibly helpful. The half board option was amazing value. The food was excellent.

    Stayed in July 2017

  • Reviewed: July 5, 2017

    10
    They specify a certain table for the breakfast to everyone !
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted from a mobile device

    They specify a certain table for the breakfast to everyone !!!

    Stayed in July 2017

  • Reviewed: January 4, 2017

    9.6
    Fantastic service and attention to detail
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 4 nights

    The music in reception and dining room could do with an update

    Fantastic service and attention to detail

    Stayed in January 2017

  • Reviewed: January 2, 2017

    10
    Splendid!!
    • Leisure trip
    • Solo traveler
    • Junior Suite with Balcony
    • Stayed 1 night

    Couldn't ask for anything better.

    It was like spending time with family. I will definitely be back.

    Stayed in January 2017

  • Reviewed: October 4, 2016

    8.8
    Nice place to relax and enjoy the lake view
    • Leisure trip
    • Couple
    • Junior Suite with Balcony and Lake View
    • Stayed 4 nights
    • Submitted from a mobile device

    Toilet wasn't provided with water hose :(

    Everything!

    Stayed in September 2016

  • Reviewed: August 28, 2016

    10
    Friendly, family run hotel.
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    I found nothing I didn't like.

    All of the staff were excellent. They were helpful, friendly and efficient. The hotel is very peaceful.

    Stayed in July 2016

  • Reviewed: August 6, 2016

    5.4
    Good
    • Leisure trip
    • Couple
    • Junior Suite with Balcony and Lake View
    • Stayed 4 nights
    • Submitted from a mobile device

    Room service entered the room twice without nocking the door

    Location

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: March 25, 2016

    9.6
    Wellness and pool were excellent, also breakfast was very...
    • Leisure trip
    • Group

    Pets are not allowed, we would like to take our pets with us.

    Wellness and pool were excellent, also breakfast was very good. The staff was great, very helpful and friendly.

  • Reviewed: January 31, 2016

    10
    very kind and helpful personnel, clean and spacious rooms,...
    • Leisure trip
    • Couple

    very kind and helpful personnel, clean and spacious rooms, convenient location - very close to thee very center of the city and gondolas at the same time; nice spa area

  • Reviewed: January 10, 2016

    10
    Everything !
    • Leisure trip
    • Couple

    This is only so that you don't think I work for the hotel. WiFi could be a bit better.. :))

    Everything !! Really everything ! Staff so polite, great cozy room with lovely tick carpet (we love to have one), Spa, food, location(next to the slope and 3 min from the lake or center), lovely homemade cookies(offered for free from 3-5 pm), drinks and food prices..

  • Reviewed: August 13, 2015

    10
    What an excellent hotel !
    • Leisure trip
    • Couple

    No bad experience - a little tip - take your own coffee for for room coffee making

    What an excellent hotel ! Excellent location, staff, food and room - 4th floor overlooking lake are best for views.

  • Reviewed: July 28, 2015

    7.5
    One of the staff serving in the restaurant in the morning of...
    • Leisure trip
    • Family with older children

    Most of the reception staff . Specially the girl from Sweden..

    One of the staff serving in the restaurant in the morning of 25 & 26 July 2015 was very rude , she was allocating the tables as she like and treating people differently..

  • Reviewed: July 28, 2015

    9.6
    The warm welcome, professionalism and friendliness of all...
    • Leisure trip
    • Couple

    We were in Austria during one of the hottest weeks of the year. The Hotel did not have air conditioning and we slept with window and balcony door wide open as the room did not cool down. That's life!

    The warm welcome, professionalism and friendliness of all the staff. Lovely swimming pool

  • Reviewed: July 26, 2015

    8.3
    The Berner family and staff were delightful, and most...
    • Leisure trip
    • Couple

    The room was small with the next door bathroom behind our beds with thin walls,therefore everything could be heard all through the night. It was very hot while we where there, a plug in fan would have been welcome.

    The Berner family and staff were delightful, and most helpful.

  • Reviewed: June 29, 2015

    9.6
    Friendly staff, family run, and extremely well maintained.
    • Leisure trip
    • Couple

    No AC - but it is not needed as the temperature is always pleasant. They have a heater.

    Friendly staff, family run, and extremely well maintained. Good pool & spa

  • Reviewed: June 17, 2015

    9.2
    Location is great
    • Leisure trip
    • Couple

    Rooms located on the first floor had no veiw of the lake No Ac in rooms so day time it's warm inside

    Location is great Free tickets to kuprun Good breakfast

  • Reviewed: March 10, 2015

    7.5
    The staff were nice and friendly, facilities were great and...
    • Leisure trip
    • Couple

    The dry room... My boots were damp on the inside in the morning... Made for very cold toes up at Kapun the day. If I had known it would be better to put your boots in your bedroom.

    The staff were nice and friendly, facilities were great and really relaxing after a days skiing. The bed was very comfortable

  • Reviewed: January 18, 2015

    9.6
    Staff, Location, room with a view over the lake,...
    • Leisure trip
    • Couple

    Nothing springs to mind!

    Staff, Location, room with a view over the lake, Sauna/Pool. Good value Half Board option with some flexibility if giving advance notice. Monday morning guided ski outing (down mostly Red & Black slopes) with the owners is a blast and fast, get out of bed early for it! Recommended the Hotel to friends.

  • Reviewed: March 7, 2016

    10
    We missed toothpicks on the tables and instant coffee in the...
    • Leisure trip
    • Couple

    We missed toothpicks on the tables and instant coffee in the room (why only tea?), but little else.

  • Reviewed: January 31, 2016

    10
    Staff are Amazing
    • Leisure trip
    • Group

    Nothing

    Staff are Amazing

  • Reviewed: January 31, 2016

    10
    Good food friendly staff could not fault
    • Leisure trip
    • Group

    No faults

    Good food friendly staff could not fault

  • Reviewed: August 13, 2015

    10
    Everything was wonderful !
    • Leisure trip
    • Couple

    Everything was wonderful !

  • Reviewed: April 5, 2015

    10
    The staff, the location, the food and specially the Berners...
    • Leisure trip
    • Family with older children

    The staff, the location, the food and specially the Berners brothers.

  • Reviewed: March 11, 2015

    9.6
    Friendly and attentive staff, great pool/sauna area,...
    • Leisure trip
    • Group

    Bed size needs improvement.

    Friendly and attentive staff, great pool/sauna area, heating in rooms is modifiable.

  • Reviewed: March 6, 2015

    10
    Monday ski tour hosted by the owner of the the hotel was...
    • Leisure trip
    • Couple

    Monday ski tour hosted by the owner of the the hotel was exellent , all the stuff were in positive attitude and great location and pool magnificant

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 35

Guests also reviewed these properties: