I was glad my room didn't face the main road.

The after hours check-in and communication to assist.

Stayed in June 2021

Other humans

Pool

Stayed in February 2024

Two bedroom apartment was very dirty, it had areally bad cooking smell which the cleaners should have smelt. Carpets were dirty, kitchen microwave dirty,rangehood over stove dirty, washing machine agitator was broken so didn't use. One the showers water ran all over the floor. Ashame that just the basic things weren't done I would sack the cleaners, lazy.....

Good location to where we wanted to travel. Staff very helpful that is front office.

Stayed in March 2024

The showerhead would fall off and hit you and then smash onto the shower floor. There was a screw missing from the lock on our door, which made it feel unsecured. Additionally, I would suggest purchasing your own toilet paper as the one provided by the accommodation is not up to the mark.

Staff wear extremely friendly. Lovely big bottles of shampoo, conditioner and body wash in the shower which smelt and felt beautiful. The bed was very comfortable.

Stayed in March 2024

? Bed bugs

Stayed in February 2024

Property didn't seem to have staff after hours and had to sign in code at door.

Had everything you needed in apartment, lovely lady at reception, pool

Stayed in January 2024

The bathroom smelt of urine, due to the urine soaked tile grout behind the toilet and between the toilet and bath, and the lack of cleaning between the toilet base and the floor.

The rest of the apartmentwas clean and comfortable. .

Stayed in September 2023

The first room the heater did not work. Then we were moved to another room that had stains on everything, broken soap dishes (sharp edges), we had to ask for more blankets, the TV didn’t work well. The location was on the corner of a very busy street with sirens and cars racing all night.

The rooms were set up for a family with 2 kids

Stayed in September 2023

Check in staff was nice

I requested the staff for 11am check out but she was very rude and demanded $50 for one hour late check out . Unfortunately I have to vacate 9 am

Stayed in July 2023

No biscuits to go with our cups of tea! What sort of hotel does not provide simple biscuits with the tea and coffee and yet charges us $171 for one night!?!!? Pathetic! The bed was VERY UNCOMFORTABLE and hard! NOT HAPPY!!! This kept my partner awake all night and I didn't sleep well either! Shower was ok. Toilet a bit smelly and outdated. No liquid hand soap, only bar soap for handwashing! Not good. There was a human's urine smell in the room so maybe suggest you get carpets cleaned. Car park not secure. I am angry, for a so-called 4-star hotel, this felt more like 2 and half stars!!! For a cost of $171, not good value. Plus an extremely high fee for allowing our service dog to stay with us!! And with a very uncomfortable hard bed AND in a very noisy location!!!! Many cars passed by and kept us awake also, and there was a screaming kid all night in the next room!!!! There should be noise curfews and rules. I requested a quiet room and all we got was a noisy room. Overall, not a good or comfortable stay for the money paid!!! Won't be back! Suggest you drop your star ratings down one notch and provide biscuits! It was mean and scroogey to not provide these and charge a lot for one night. Suggest also you replace ALL springy bouncy horrible mattresses with more comfortable mattresses!!! For 4 stars, this is not good enough. I am extremely annoyed that this caused us a great loss of sleep so it was hard to drive home again all tired!

Not much! Not happy! Bathroom was ok. Heater was ok. TV was good, had captioning and netflix.

Stayed in July 2023

it’s was putrid

Stayed in June 2023

kitchen a bit small and shower head kept falling off.

clean, close to facilities, staff lovely

Stayed in June 2023

No restaurant

Stayed in March 2023

shower and toilet too old if you turn hot water cold water dosent flow. Even I being a plumber, I was having difficulties getting the mix right. Leave the family No personal vaults to lock up valuable no lift to go up the stairs with luggage was a mission.

not applicable

Stayed in March 2023

$200 security apparently not returned 7-10days. Someone's making money. Many dark hairs throughout the bathroom, sticky tiles there and in the kitchen. Metal door/gate slamming in the breeze right thru the night. I think it was next door.

Staff, location. Asked for quiet room down the back - that's where it was.

Stayed in March 2023

no close eating facilities

staff were helpful

Stayed in January 2023

wifi was good, the pool area was well kept and very clean. apartment was clean and had the basics you’d require for a short stay.

Stayed in January 2023

couches and other furnishings a bit tired. traffic noise at night.

it’s location and the staff.

Stayed in January 2023

toilet is not clean,

location is good, staff is very nice

Stayed in December 2022

car park so far from room and up room up stairs hard to carry backs up and down

the pool and bbq

Stayed in December 2022

The rooms (or doors exactly) are not very sound-proof, so was a bit annoyed by the noises from next doors and someone talking in the hallway. Not happy about the noise from the main road at night (we were staying in the room near the main road), which woke us up multiple times at night by cars driving past. Free wifi coverage was good, BUT Internet connection frequently dropped off (even full wifi signal was showing on our devices), so might need upgrade the network device. Hot water system is not easy to be adjusted a proper temperature, either too hot or too cold.

Staff friendly and very responsive.

Stayed in December 2022

Wifi was the worst while staying in Melbourne. I am staying a lot place nearly every weeks. this hotel is THE WORST in Melbourne for my experience. I wanted to cancel from first day. I managed to check my email, but no way to see Youtube(no way) I was trying to write a bad review on Google but it tooks 10 mins to get the page then my laptop was frozen. lucky I couldn't write a bad review. I will never stay never ever. this is the worst hotel.

cleaning everyday and keep air condition on before they leave

Stayed in November 2022

Pool icy cold, and dirty. Filthy lounge suite, stained, buttons missing. Stained and dirty carpet. Flush buttons on ensuite bathroom sticking. Not at all what you'd expect from Quest. Friendly Staff.

Location, close to an event we were attending.

Stayed in November 2022

bathroom needs updating with water, shower heads and curtains in room weren’t able to be open/closed properly

clean and friendly staff

Stayed in August 2022

Door locking mechanism, door shuts with shear force and fairly noisy. Fairly old fashioned room and toilet. Fair amount of light coming in in the morning.

The out of hours check in process, clean interior, cozy room.

Stayed in July 2022