5 Glazne Str., 2770 Bansko, Bulgaria
#44 of 70 hotels in Bansko
Guests' ChoiceBased on 468 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
8.0
Facilities
8.4
Staff
8.2
Value for money
7.8
Free WiFi
7.1
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End of dialog contentReviewed: 16 April 2024
Emil
BulgariaKids jumping in the pool making it uncomfortable for the rest of the people don't get me wrong it's not their fault it's their parents which act as total peasants which they are This is the only turnoff and always has been. The worst part is that the stuff doesn't give a flying F.
Stayed in April 2024
Reviewed: 4 April 2024
Nikolay
BulgariaNot very clean. Unpleasant staff. Below expectations.
Nice room
Stayed in April 2024
Reviewed: 25 March 2024
Vesna
North MacedoniaGreat massage in the spa center.
Stayed in March 2024
Reviewed: 17 March 2024
Miljan
SerbiaInternet conection wos poor
Spa
Stayed in March 2024
Reviewed: 15 March 2024
Mirela
BulgariaNot so friendly lady at the reception. The bathroom was getting flooded after each shower (otherwise the staff were cleaning it but if the bathroom floor is done bad maybe fixing it would make sense. Temporary solution would be to at least leave a mop in the bathroom). The room was kinda cool which after all day of skiing you want to have warm.
Top food. Good thing they have a shuttle going to the lift. Nice Spa. Towels getting change every day.
Stayed in January 2024
Reviewed: 13 March 2024
Luke
United KingdomN/A
The spa was excellent
Stayed in March 2024
Reviewed: 27 February 2024
Orhan
BulgariaNot enough Shuttle for ski center
Excellent SPA
Stayed in January 2024
Reviewed: 25 February 2024
Mark
MaltaSome of the staff does not understand English and when asked for an extra pillow they said yes but they never gave it to us
Breakfast and spa facilities
Stayed in February 2024
Reviewed: 22 February 2024
Florina
Romaniathe location which was a bit far from the center the fact that we paid for the parking the bus to and from the gondola should be more frequent
The room was exactly like the ones in the photos The food very good(breakfast and dinner) The spa was very good too
Stayed in February 2024
Reviewed: 16 January 2024
Guy
IsraelVery crowded with children, so a bit noisy in the spa
Nice breakfast Ok room size and facilities
Stayed in January 2024
Reviewed: 8 January 2024
Ionut
RomaniaOld furniture, cockroaches in the lobby
Excelent spa, parking available, good food, nice fireplace, live music
Stayed in December 2023
Reviewed: 18 December 2023
Yiannis
CyprusThe staff they didn’t speak english a lot, they are not helpfull and they try just to take money from you especially guys on the ski rentals
The room was very clean and cozy fully renovated, the breakfast was delicious
Stayed in December 2023
Reviewed: 10 December 2023
Dr
North MacedoniaA hotel with a big name, but a small soul. First of all I have to point out the inhospitable attitude of the female receptionist. Very unkind. Second, the SPA is excellent, but the indoor pool is small for a hotel with such a capacity of guests. Third, thin walls between the rooms, no privacy and you can hear everything from the neighbors. Not value for the money.
Breakfast Pulse Fitness Kids space
Stayed in December 2023
Reviewed: 8 December 2023
Valeriya
BulgariaThe room was a bit worn out, tv was small and with very poor picture quality
The food was really tasty, there were many different options on each meal. The spa was big and spacious but not the cleanest one for sure
Stayed in December 2023
Reviewed: 22 October 2023
David
United StatesCigarettes smell throughout. Also I kept tripping on doorways and getting on to the elevator
Location
Stayed in October 2023
Reviewed: 28 September 2023
Diana
BulgariaFood quality was exceptional about 1-2 years ago and quality has gone down 2023.
Fantastic spa and lovely staff.
Stayed in September 2023
Reviewed: 25 September 2023
Rick
United KingdomLarge room, good food and great spa
Stayed in September 2023
Reviewed: 16 September 2023
Nikolamil88
SerbiaFood at the restaurant was warm to cold during breakfast and one time dinner thar we had. There is no feet towel and extra towel for the spa. It's a bit complicated to communicate with stuff cause their English is not so good. But in general all of this is not something that can affect your stay and have a nice relaxing time.
We had a big room with a sofa terrace and mountain view. The spa is one of the best where we were. It was very clean and the service was great. Kind and nice stuff. Good massage. Great selection of dishes and other food and beverages.
Stayed in September 2023
Reviewed: 23 August 2023
Nellyned
FranceAir conditioning was nor working
Stayed in July 2023
Reviewed: 19 August 2023
Simona
SerbiaHygiene in spa could be better and the spa pool was a bit small.
Lobby bar was really comfortable and drinks and snacks were available all day. Hotel stuff is really polite. There is free parking available.
Stayed in August 2023
Reviewed: 31 July 2023
Georgiev
BulgariaNo labelling on the items at breakfast buffet, there were no coffee cups at breakfast, and no utensils placed on the table.
Quick accommodation, understanding staff, room was spacious and comfortable, bathroom was nice.
Stayed in July 2023
Reviewed: 31 July 2023
Veselin
BulgariaIt was too loud in the room, because we were right next to the main road.
Very nice view
Stayed in July 2023
Reviewed: 26 July 2023
Annie
IrelandGreat facilities. Lots of parking around the back, amazing spa area, the breakfast selection was extremely good. Walking distance to the centre. Good value for money
Stayed in July 2023
Reviewed: 2 May 2023
Stolemacuk
North MacedoniaEverything was great
Stayed in May 2023
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