The room service was not what it could have been but the room was very large, the hotel relatively new and we really enjoyed our stay far better than som more expensive hotels we have stayed in. Before and after.

Unfortunately this hotel did not do breakfast and was going through annual painting and carpet replacing.

Stayed in November 2022

water pressure in the shower was weak and there was no hot water one day. TV also didn't work for some reason.

big room and balcony. clean.

Stayed in October 2022

Very impressed by how helpful and nice the staff was. Rooms are very clean, and the bed is very comfortable. The breakfast was delicious. I enjoyed the spa area. Overall, the hotel is great!

Stayed in May 2023

The room wasn't clean at all . There was hair from previous guests on the bed sheets, the carpet wasnt clean and the wall behind the bed was very dirty . Also the air conditioning wasn't strong . It took couple of hours to get warm . There was a code to unlock the TV program and I had to go back to the reception to get it .

Nothing ! The expectation was very high because of the place and the PFL but obviously nobody from the staff cares .

Stayed in May 2023

Uncomfortable beds. Not enough pillows and no others were offered even after asking (extra pillows in cabinet had what looked like blood stains). Bed headboards had suspicious stains. Refrigerator was broken. In room safe was broke. Not all of the wall sockets worked. No desk to work at and when we asked for one they only brought a broken chair and assumed the small end table was a desk. Daily housekeeping only changed towels, nothing more. No floor towels were offered, which means slippery floors. Breakfast was not offered because I did not notify or pay the day before—but wasn't told I needed to. Front desk was not interested in helping and ignored me when standing at the desk despite asking for help. Hotel hallways smelled terribly.

Nothing of note. The room was big and the balcony was nice. Service and cleanliness was awful.

Stayed in November 2022

There was noice from drills 07:00 in the morning 2 days in a row. Also water in bathroom wasn't drained. It was cold

Nothing

Stayed in October 2022

I did not like anything about the property. Payment - we were made to pay in cash as only option for payment. Physical cash. They did not work with debit or credit cards and did not provide receipt or anything confirming the payment. This indicate for criminal activities and dodgy. Atmosphere- There were many young footballers and around them very dodgy and scary, huge individuals (some of them private security guys) with tattoos and they were all around the place. They looked like security guys from a night club. The location- was difficult to find and enter inside the barrier where we saw very dodgy security old guy who was looking at us really bad and scary. The room - Nothing as described was there. Very, very dirty, it did not have forks or cutlery. No comfort. Bad sounds from outside shouting people and construction. The staff - they made us wait more than 2 hours and more even though we arrived on time for check in 2pm. It was bad because initially they said you need to wait around 20 minutes but we ended up waiting 2 hours.

Nothing. I left the place as soon as we saw the room.

Stayed in September 2022

there is no breakfast

Stayed in June 2022

Difficult to find the location, no signs about the location or helping visitor to find it easy. When we gave the direction from booking it brought us in Iliyantsy - 15 km away... The staff at reception did't informed about hotel facilities, policy, forgot to give us the keys??? So we had to ask about them. The room was dirty (the floor)The furniture broken (chair was broken had to put it next to the wall to be able to use it somehow).20 BGN additional pay for sauna or steam bath each. The only good thing was that the fitness could be used at any time. Noisy room - music from the bar above 😔.

Stayed in May 2022

Overall, an excellent stay with very accommodating and friendly, professional staff. Thank you.

Stayed in January 2022

a bit far from center. but the stuff ordered taxi for us when we had a need for that.

the spa was awesome and the staff took on all of our requests.

Stayed in November 2021

Nice location, spacey rooms, nice heating system, friendly staff.

Stayed in October 2021

Quality if food in the restaurant on the roof! Wow!

Stayed in October 2021

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in October 2022

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Stayed in September 2022

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Stayed in June 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in June 2024