My only complaint was around the food and drinks. They were too expensive in comparison to the other places nearby and they really weren't very good. Also, San Pedro does periodic blackouts. The hotel did not announce that to the guests. They did have a generator but the AC was not hooked up to it so it was sweltering. Better communication would be helpful.

The staff was phenomenal. The rooms and the pool area on the 6th floor were absolutely gorgeous. You're right next door to a grocery store. Also there is a farmhouse that serves breakfast about .2 miles (walkable) and a lounge that serves delicious food and drinks about .5 mile (walkable). If you don't want to walk you can certainly golf cart your way... it was perfectly located.

Stayed in April 2024

Rooftop restaurant played nonstop old country music…really loud. The playlist would be fine for a trip to Nashville but was really strange and distracting given the location. Sections of The property seem unfinished and there were a few areas that appeared to need maintenance. This property could be fantastic with a little more TLC and staff training.

Room was comfortable and the rooftop restaurant/pool view was beautiful. Excellent cleaning staff.

Stayed in February 2024

Location of hotel was too far from center. Area around hotel is not nice.

Safe new hotel. Staff were very helpful.

Stayed in January 2024

The room was small and had no balcony. The road noise could be too much at times.

The room was extremely clean and tidy. The staff were excellent and helpful.

Stayed in January 2024

The website and booking site showed a large fitness center which was not finished and not available. It also showed a downstairs more formal restaurant which was not finished or ready. A lot of the property was still under construction. I thought the price of almost $400 a night was excessive given the lack of completion of the hotel and facilities.

The room was very clean and the location was very close to the main part of San Pedro. Beautiful rooftop bar.

Stayed in January 2024

One staff at the front desk was quite nice but not very helpful. She seemed out of her element or undertrained when called upon to offer suggestions. Was disappointed by the pool area. Many dead or dying potted plants, the fabric on the outdoor furniture was stained /soiled, and only a few of the jets in the pool worked. Although a new hotel there were already signs of disrepair and neglect. It wasn’t as pristine and well maintained as I would expect for the cost.

It was newer and had some very nice finishes. The beds were really comfortable. The bathroom was very nice and big. The room was aesthetically pleasing and clean. The staff was nice and some individuals were really helpful and kind.

Stayed in January 2024

The road has become quite noisy even though the hotel did a good job trying to insulate.

Great location and beautiful rooftop pool area. Comfortable beds.

Stayed in January 2024

It was very odd to return in the evening and have nobody on the front desk. I understand low seasoning that you were new, but it made mine feel a little concerned about safety.

Thought the room was quite nice. Service was good. Food was great! Paul was a little disappointing. The amount of steps in the water make it difficult really swim.

Stayed in October 2023

This is a new property and needs a few improvements. Management was responsive to my suggestions, but did not offer me any compensation. A few insights on how to make the property a bit more comfortable for your guests. - Bed needs a top sheet - No where to put luggage, my suitcase was on the ground - The hook above the toilet should be on the wall outside of the shower and should have 2 not just one as the room is double occupancy. - No rug next to bed to brush the sand and dirt off your feet before getting into bed. I used a towel. - The bed frame is way too big, bulky and hard. It is hard to get in and out of bed without injury, bruising. - Shower gel is better than soap, The toiletries are lovely overall and the bath towels and sheets are top quality. - It would be nice to have hooks in the shower to hang your swimsuits. - No hangers or anywhere to hang up any items. - The pool area needs lounge chairs with cushions. - upgrades at check in would be a nice touch as occupancy was very low.

Great location near Bar 303 and Elite Adventures. Easy access to the main town, restaurants and shops. The room was lovely and the AC was great. The Staff was amazing, attentive, kind and welcoming.

Stayed in August 2023

Construction in my balcony view out back was kinda distracting.

Comfy bed, nice staff, great location

Stayed in August 2023

The beach next to the hotel isn't suitable for swimming. Probably because they just opened, the safes and the TV in our rooms weren't functioning properly.

The hotel was opened a day before our arrival. The staff was very friendly and helpful, and the room is beautiful. There are nice pool and snack bar with spectacular views on the top floor.

Stayed in April 2023

The only reason I gave it a 9 is because me and my roommate had to continuously go to the front desk everyday to get our keys reactivated because they didn't activate our cards for the length of our stay.

The staff here was so friendly. They took really good care of us and made sure we had everything we needed. Room service was always on point with keeping the room cleaned and the restaurant on the 6th floor had amazing food and service as well.

Stayed in May 2023

There were some beginning bumps like the safe that wasn't working. The Jacuzzi on the sixth floor next to the pool was cold.

The hotel was opened a day before our arrival. the room had a beautiful ocean view, and a small comfortable terrace. The hotel arranged transportation from the ferry and back that was free of charge. There's a pool on the sixth floor and a bar restaurant with good snacks.

Stayed in April 2023

Very little just the property is not finished so some areas are eye sores, but they are working on those areas.

I like the location,you could walk to everything, my room was the ocean front awesome view. The room was so clean the bed was extremely comfortable, the shower was amazing. I ordered room service, the food was awesome. I enjoyed my coffee on the rooftop, then took a swim how great is that. Overall The Watermark gets 20 ⭐⭐⭐⭐⭐⭐⭐s. I will recommend this resort to my family and friends and all social media.

Stayed in May 2024

The property is new, so some things (like the gym) is not ready yet. But overall very comfortable and clean.

Stayed in April 2024

Very noisy next to a very busy and high traffic road. Very far from the action. Taxis don’t want to come to the hotel or charge more for pickups and drop offs because there is a toll on the bridge. Ant problem in the room. Beautiful oven views but no beach or landscaping on the property. So much unused land potential. The restaurant food was not good at all, nor was it flavourful. The food was also overpriced. Everything was overpriced. No amenities besides a pool which closes early while the sun is still up. The pool says it is only for the guests, but people not staying at the hotel kept getting permission to access the pool. The pool was not cleaned while I was there and I napkins and garbage in the pool and some dirt could be seen. On a few occasions this was mentioned to the bartenders at rooftop. But no regular checking on the pool or staff overall experience was of concern. Staff are not very friendly. Hardly greeted at all throughout the stay. Didn’t feel like a warm and inviting hotel to stay at.

Beautiful rooftop pool. Beautiful and spacious room. Lovely and friendly bartenders at rooftop bars.

Stayed in March 2024

I paid $536 for 2 nights, 1 person. My room was small, faced a very busy and noisy road with construction traffic starting at 5am and no balcony. My view was not of the ocean but the balconies of the condos across the street. Huevos rancheros from hotel restaurant price $17usd Phone did not work for local calls, they ran out of drinking water, the pool is freezing, it was dusty and way overpriced for what was received. The hotel isn’t finished being built and room prices should reflect that. Occupancy is so low (I was the only customer at rooftop restaurant for both breakfast and at sunset, DURING SPRING BREAK 😬) that Waterford should use the ocean view rooms only! The road view will chase customers away for good! Would not recommend or stay again.

Stayed in March 2024

Restaurant pricing a little high

Gorgeous complex great food

Stayed in February 2024

Could not sleep well because the room never could get dark because of the glass room doors that always had the hotel hall light coming in. They need to put a shad on the room door because it makes it like there is a light on all night in the room making it very difficult to sleep.

Location was good

Stayed in February 2024

The pool was horrible lol actually laughable. The “pool” is about 2 feet away from people eating breakfast, lunch and dinner! The pool is in the hotels only restaurant. Very weird place for a pool! It’s deceiving from the online pictures so if you’re looking for a pool this isn’t it! Also, the neighborhood is sketchy. Hotel lobby is pitch black at night everyone leaves, but they do have security roaming the premises which is comforting. But if you’re out late and u lose a key or something there’s no one on-site to assist until the morning and that worried me.

The staff was amazing they went above and beyond! Were super nice. Decorated a beautiful room for my hubby birthday and also answered every question swiftly and precisely. They booked my golf cart, overall really nice people here.

Stayed in February 2024

The pool hours.

It was in the perfect location, in the middle of San Pedro so it was easy to get everywhere. The staff was super nice and accommodating. The pool bar hours could be extended a bit but otherwise it was amazing.

Stayed in November 2023

Room was nice size very clean staff friendly. A store was right next to property.

Stayed in October 2023

There wasn't anything I didn't like.

The Entire Staff was Awesome!!! I felt welcomed and safe as a solo traveler .these things are very important to me when traveling!

Stayed in September 2023

The only minor issue was the whistling sound under entrance door with air conditioner on, but easily solved with a towel.

The property was close to town, bright and clean. The pool/hot tub had amazing views of ocean, lagoon and town. Staff were friendly and made you feel welcome.

Stayed in June 2023