We understand hotel was doing some renovation but elevators needed vacuuming. Would have made for a better presentation.

Staff was helpful during stay. Room was clean.

Stayed in May 2024

Currently being renovated in foyer so offputting

Price

Stayed in May 2024

Is very dirty Windows don’t open Shower was very very messy

The location is great and the staff is very friendly

Stayed in May 2024

They take deposit for room but still waiting for it to be returned well over a week later

Great location & good sized room.

Stayed in May 2024

Getting dated for the cost. Tea/coffee facility in room but only get paper cups. Rooms only serviced every 3 days which is fine for the towels sheets but should re supply the other consumables. Had to ask. Again expected more for $350 per night.

Location was OK. Big room (king).

Stayed in May 2024

There was lots of construction around the hotel during the day. There is major construction on the Granville bridge. It wasn't a problem at night but access to parking and drop off was a bit restrictive. It is probably why this excellent hotel was a reasonable price.

The location was excellent. Right on Granville st close to the downtown, shopping and bars and entertainment. It was about a kilometer walk to the nearest large grocery store but there were lots of restaurants in the area. Walking along Davie St was a treat.

Stayed in April 2024

No proper cups

Stayed in May 2024

Pillows were very lumpy, as if they had been in a washing machine. Toilet cistern condensation dropping onto the tiles so wet feet at night.. The aircon was so noisy, had to be switched off at night leaving just the noisy fridge. Hotel needs some updating, large gap under the door allows noise and bright corridor light to illuminate the room, too many led lights (tv, clock, alarm, fridge, microwave, something lit upon the ceiling), like being in a cockpit!

Pleasant welcome on arrival. Room was a decent size and a view from 11th floor. Enjoyed the use of the kitchen area on 12th floor, immaculate. Didn't use the steam room and the jacuzzi wasn't working. Handy to have the White Spot pub adjoining the hotel, ideal for a drink or bite to eat without having to go outside. Hotel was a 25 minute walk from the waterfront, Sea bus and cruise ships. Nearby is Granville Island and its market, we walked over the bridge and took the small boat back to Hornby Street. Lots of seats to sit and watch the world go by listening to a guy singing with a guitar.

Stayed in May 2024

Plastic cups

Location

Stayed in April 2024

There were weird rules that no visitors after 10 or 11pm. I never saw anything similar anywhere

Great location in downtown of the city. The room was big, it had everything inside that you need. Street view. Also good restaurants downstairs. Close to many restaurants, bars, nightclubs

Stayed in April 2024

Pool wasn't working. Key card was always inactive, I had to recharge the key to my room 6 times in 2 days.

Location was great.

Stayed in May 2024

There was an odor in the halls and in the room similar to cigarette smoke. Either that or just from being older, not sure. Parking was $38 with tax which is annoying.

Parking was secure. Water pressure was amazing. Clean and updated spacious rooms.

Stayed in May 2024

The pillows aren't the best but okay. Bathroom, windows showed the hotel's age. Air conditioning unit didn't work and toilet ran several times a day. As in other reviews, the elevators are super slow and you can hear noise from other guests in the halls or if they are loud in their room, but its short lived. Overall, nothing that made the stay unpleasant. Just things to be aware of if you are wanting a super luxurious experience. It's above basic though.

Good location. A mix of demographics but generally feels safe. A short walk to Robson and Yaletown. Probably a 30-40 min walk to the Maritime Museum, Stanley Park, and a beach. .

Stayed in May 2024

The location was perfect for both Granville Island and Downtown. The rooftop/kitchen/washing machines was a well appointed area and very useful. The staff were really friendly.

Stayed in May 2024

It was very difficult to find the access to the hotel during construction and protests taking place in the area nearby.

The hotel is comfortable and in a good location.

Stayed in March 2024

Too old building. The bath didn't work well

The staff were very friendly and kind. They've helped us with keeping our luggage and gave us late moving out

Stayed in May 2024

There is a major contruction site right next to the hotel, and cleanliness could be improved.

Great location, near the metro station and close to downtown.

Stayed in April 2024

Bathroom was a bit run-down. The cabinets had water damage due to the shower curtain being broken and letting the shower water spray all over the toilet/cabinet area. Our toilet became blocked easily and the shower water went cold after about 5 minutes. The shower tap was also hard to turn. There were only 2 coffee packets and 2 sweeteners provided and we kept running out in the mornings

was in a good spot, had nice beds, a tv, microwave and fridge.

Stayed in April 2024

The room wasn't cheap, and was quite small... not too much of an issue for me as I was by myself but would have bothered me if there would have been 2 of us. Also, even though it had coffee facilities in the room, there weren't any proper cups or glasses, nor was there any cutlery, even though the room had a microwave to heat up food. There also wasn't any milk. Otherwise the room was comfortable and the bed was nice. The hotel/saloon across the road was quite noisy at night with a lot of young people hanging outside on the intersection. I didn't feel comfortable going out on my own outside the hotel at night.

The staff were very helpful, and as my room was ready I could check in early, as soon as I arrived at the hotel, which was helpful for me as I just came off a plane with all my luggage. The bed was comfortable and the room was easy to heat. Staff were also helpful the next day storing my luggage so I could explore the city a bit more before flying out in the evening.

Stayed in April 2024

New or cleaned shower head. The shower head had some build up possibly causing it to spray water in every which direction.

It was clean but small and simple though I don’t travel to Vancouver often our friends stayed in another hotel with a room just as small so it seems to be the normal. They could have used a new shower head but other than that the room served its purpose. They were doing floor Reno’s when we arrived in the lobby but it was done before the end of the day. Location wise I’m not to sure as we booked a concert that got canceled so we had to make other plans which resulted in a lot of taxis by no means their fault but everything we wanted to do seemed to be a 30 minute walk away. Staff was lovely and check in and out was super quick and easy and they even let us check in a few hours early. I would return if I had an event to attend near by

Stayed in April 2024

Lifts (slow and often dominated by service staff - there was obviously not a separate service lift). It’s an old hotel, room smelt a little musty.

Price, location.

Stayed in April 2024

The amount of construction going on in the hotel at the time. Floors were being tiled and elevators were down at one point.

Good sized room and beds. Easy location to get around from.

Stayed in April 2024

Coffee pot was broken in room. Addressed with desk staff. They argued that it wasn’t broken. Took to the desk to have them show how it could work when broken. Had to go to desk again in am to pick up another pot.

Good

Stayed in April 2024

I think they are renovating rooms a little at a time, so new paint in the bathroom but cracked & dirty tiles on the floor. Not a deal breaker.

Location. Room facilities..

Stayed in April 2024