I wasn’t informed there is a deduction of 100cad from my card as a deposit though refundable

Stayed in May 2024

I can tell the staff are overworked, they go above and beyond if you are patient, perhaps very minimal staff is the reason they come off rude, but from experience they seemed stressed. I can tolerate most conditions. As for others, who aren’t very accepting of unplanned events, it could go south very quickly.

Variety for continental breakfast, shuttle service when planned and called for terminal 1 & 3.

Stayed in May 2024

They wanted us to wait 1hour 30mins after our flight to get their airport shuttle. As we did not want to wait that long. It ended up costing us $55 to taxi back to the airport and get our vehicle.

Stayed in April 2024

I asked that my ICE be put in freezer. I needed it for my medication. She put in the fridge. I was NOT happy. How could someone not know the difference between fridge and freezer? I had through out my insuline and buy more at the pharmacy in the Dominican Republic.

Sorry we left at 6:30 with shuttle so we missed breakfast.

Stayed in May 2024

Upon arrival no one was at the desk to check us in. There was no accessible back entrance and after having to park in the back that was a inconvenience walking all the way around with our luggage. There was no microwave in the room and the water pressure for the shower and faucet was extremely low.

The facility was clean and the room spacious.

Stayed in April 2024

The breakfast area gets very crowded in the morning, especially when there are many families with children.

Conveniently located, just off the 401. Comfortable bed and clean room.

Stayed in April 2024

The toilet was dirty

Staff

Stayed in April 2024

It was quite noisy. Hard to sleep.

Good location. Clean ad comfortable

Stayed in April 2024

N/A

Sorry, I missed both breakfast.

Stayed in April 2024

It was close to the airport

Stayed in April 2024

When I called for the shuttle from the airport I was told the shuttle stopped at 11:30 pm and it was shortly after. I was upset as the listing said there was a shuttle. I called back a second time and was told a shuttle was coming. It turns out other people were waiting for it... I had sent a request for a late shuttle when I booked and did not get an email response until after I had checked out of the hotel this morning telling me there was no shuttle after 11:30 pm. This is unacceptable. The desk clerk told me it was written in the fine print on the Booking. Com website. I never found this small print he was referring to.

Location was good, a nice quiet room

Stayed in April 2024

Parking!! We were there on a busy weekend, but when you pay about $200 a night for a room, you would like to at least have a spot to park. I had to make my own parking spot and worry about whether or not my car would be towed. And heaven forbid there be a fire...lots of people were parked in the area for fire trucks...on the sidewalk in front of the hotel and everything. Needs more parking...

The hotel was clean and pleasant. A microwave in the room would be nice, but there was a communal one to use. Breakfast in the morning was good, could use some variation though.

Stayed in April 2024

The reception staff were cold and business-like. And in one case rude.

The facilities were standard and more than acceptable.

Stayed in April 2024

The towels were shredded and the ceiling fan in the washroom required maintenance.

Overall the room was comfortable

Stayed in February 2024

Property was fine staff was very disorganized

Stayed in January 2024

Nothing

Good location

Stayed in January 2024

Booking stated there was airport shuttle. No airport shuttle available Jan 1.

Stayed in January 2024

The rooms need maintenance.

Proximity to the airport . Breakfast .I liked the staff .They were very helpful.

Stayed in December 2023

The breakfast was cold each morning so we opted for muffins and juices, and the shower got water all over the floor because the glass wall doesn't cover the whole opening. The staff could have been friendly, they were not very welcoming upon check in and check out and did not smile.

The bed was so comfy, the room was spacious and the lighting was nice. The bus stop just across the street was convenient, we used that to get to a go station to take the train into the city each day.

Stayed in November 2023

Nothing

Good

Stayed in November 2023

The staff were not available, not accessible and rude. There was no service to my room, no bed making, no fresh towels, no refill of cups or coffee in the room. I was charged for an upgraded room but got what o originally booked!

The property was clean. Close to my venue.

Stayed in October 2023

You people should provide different types of plugs for charging phones or laptop.

Awesome

Stayed in October 2023

The floor wasn't vacuumed. There was a lid from a cup with a staw between the bed and night table. It was a Thanksgiving day, so it was a holiday. All areas: goods and services work in holiday mode and people live in holiday mode at this day but not the hotel restaurant. I was hoping to have breakfast according to holiday schedule, but they left me hungry.

Calm, silent and warm place. Felt relaxed. Clean linens and towels. Clean bathroom.

Stayed in October 2023

Close to the airport and restraints

Stayed in October 2023