The sofa bed is not firm. The pool is small.

Great location which is few steps to the harbour and nice junior suite with kitchen, dining table, rotating tv and sofa bed. The free breakfast is excellent…variety of food to choose from which can accommodate picky eaters.

Stayed in April 2024

Carpet on room floor!

Hotel location closed to many restaurants!!

Stayed in March 2024

Location, cleanliness

Stayed in March 2024

There was no clock in the room which would have been helpful.

Our suite was very spacious. The naturalist decor with its wood accents and brown and cream overtones created a warm yet sophisticated ambience. The compact kitchen was quite smart and equipped with all the necessities including a small dining table with two chairs. The bathroom had ample counter and storage space and a toilet with impressively powerful flow. The bed was very comfortable. Mirrors abounded covering two sets of sliding doors and the wall above the bathroom sink. Breakfast offerings included an extensive variety of hot and cold items with a different selection of hot dishes daily. A fireplace in the eating area was a nice touch in keeping with the warm and welcoming character of the entire hotel. All the staff was very attentive and friendly.

Stayed in February 2024

The hot tub is super small. The pool temperature was very cold especially for little kids and seniors like my Mom who love to swim but found it uncomfortable.

We love the comfortable beds and the free beverages in the lobby. The breakfast that comes with the room is very delicious and has a great variety. The location is perfect as you can walk everywhere.

Stayed in February 2024

The parking. We had to go around to park. If it was a busyday, we could have missed it.

Near the waterfront

Stayed in January 2024

The property was clean, well maintained, with efficient suites. The location is excellent.

Stayed in November 2023

nothing. May be that the tiles in the shower could be a little bit slippery.

We had a studio-room with a kingsize bed. Very comfortable and with a view to the lake. Hotel located top for a one block walk to doentoen Kingston. A very good breakfast included. Car could be parked outside or in the garage. We can recommend the hotel very much. A very convenient shower (not part as a bathtub as usual).

Stayed in October 2023

The light covering in the bathroom fell on my husbands head within the first 5 mins of entering our room. The bathroom light flickered when turning on. The heating/cooling system was very loud. The pillows were not comfortable. I did not sleep well at all. Parking was not included either.

Outdoor seating area by water was nice to enjoy in the morning and evening. Away from noisy downtown main streets. The coffee was good.

Stayed in October 2023

I gave my daughter and wife the bed and the pull out couch was horrible to sleep on. For $700 I expect everything to be comfortable

Everything was great the staff were very nice and breakfast was good.

Stayed in September 2023

It was all terrific It's the hotel I always try to book in Kingston

The rooms are lovely and very clean

Stayed in July 2023

Paid parking $30 I believe per night was very high. No bottled water in suite, no Slippers or robes

Nice room and view, breakfast was really good! Location is perfect

Stayed in August 2023

Room was a little tired and dated. Otherwise would be perfect.

Rooms are big, spacious, clean, and well equipped. There was complementary weekend breakfast which was surprisingly good. The location of the hotel is great, with nice views right on the waterfront and a short walk to gelato shops and restaurants and sights. Staff very efficient, informative, and helpful.

Stayed in August 2023

Breakfast was excellent!

Stayed in July 2023

Nothing. All was perfect.

Great location, amazing room and friendly staff. Super clean and cozy. Used the kitchen to prepare snacks. Best breakfast and most comfy beds hands down. We only wish we could have stayed longer.

Stayed in July 2023

None come to mind

Complimentary breakfast was a hoot and a half. Really loved the extra care for any requests made. They can do grocery shopping for you when you go out to enjoy the sights.

Stayed in July 2023

I would have liked the option of softer pillows as the ones that were provided were a bit hard. The top drawer on the bedside table doesn’t close properly. It didn’t affect my stay but could cause and accident. Finally, I thought the price of the room was hefty for Kingston but clearly the inn can command it with a captive population arriving for convocation.

Our room was excellent and we were pleased that we could get into it earlier than the normal check in time to allow us to get dressed for our son’s convocation. Breakfast was good, warm and easy to get.the facilities were clean. Our checkout was easy.

Stayed in June 2023

The local was fantastic and the breakfast was good , but for the price of the room I think the breakfast could be upgraded a bit , fruit platters , And fresh baked goods ? As well you could include parking in your room rates as well makes for an expensive two day stay for our daughter’s graduation.

Stayed in June 2023

n/a

great location, nice breakfast.

Stayed in March 2023

Didn't like that there was no carts in the indoor parking in basement. I had to go back up to the front lobby to get a cart to bring to the basement garage. Was difficult to get the cart through the doors to basement parking. Would have been better to unload the car at the roundabout outside the main entrance. Also had difficulty with the parking scanner at the entrance to indoor parking. It was frozen with freezing rain. I pressed the button for help and no one answered. So I had to scrape and clear off the freezing rain from the scanner for it to work as the staff didnt check to see if the scanner was functional and to make sure to clear the ice off the scanner. The morning of our departure, I received a receipt from the hotel by email that the room was charged on my credit card. I was still at the hotel and I didnt even checked-out yet since check out time was at noon. I checked with the clerk at reception and he told me they did not charge the credit card. I paid cash around 930am.. Check out time was noon. So we had time to go for breakfast at the hotel and while we were at breakfast a lady from the hotel went to inspect our room. The clerk at reception didn't ask if we were checking out right away or at noon and indicated gone in the system . During breakfast, we put our coffee and juice at a table and went to get our breakfast. When I returned to the table, the bus boy was clearing our table. I asked what he was doing and he said he was clearing our table and had removed our utensils etc. I told him we haven't even started our breakfast yet and that we just set our coffee at the table so we could get our food. Found the breakfast area disruptive with kids running around the tables. Not very relaxing. The room next to ours was noisy with crying kids in middle of night and morning. Overall, found the young staff to be inattentive.

Really like the one bedroom suite. Room was very clean and comfortable. Liked the location.

Stayed in February 2023

Breakfast, te second day, bacon would have been a good mix.

Breakfast was good, staff was there always to help. The suite was excellent, always clean and comfortable

Stayed in February 2023

underground parking was limited. Too many smokers on site so elevator and some parts of the hotel smelled like cigarettes.

waterfront. staff was very friendly. Gave me an upgrade

Stayed in January 2023

Nothing

Warm delicious breakfast with variety.

Stayed in January 2023

Breakfast was very basic!

Residence Inn by Marriott is very well situated and has spacious rooms. it is also very clean.

Stayed in December 2022