there is nothing in particular that I didn't like

I liked the hotel service and the restaurant.

Stayed in March 2024

EVERYTHING WAS PERFECT.

Stayed in March 2024

Not applicable

As always staff are number one here. Always professional and friendly.

Stayed in November 2023

it is too loud from the street at night time

very clean very friendly staff and nice environment

Stayed in October 2023

I hope the charging dock has built-in adapters for type C. Currently there’s only type A which is out of date :(.

Location, facilities.

Stayed in October 2023

Nothing - everything was excellent

The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.

Stayed in September 2023

I can’t think of anything.

The friendly staff, nothing was too much trouble. The hotel was meticulously clean and the food amazing.

Stayed in September 2023

I wish there was lighting & some type of awning for rain on the terrace in our room. That would have really stepped our room to another level! But that said, still an excellent room!

The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay

Stayed in September 2023

Nil

Excellent customer service Lovely clean hotel Excellent facilities spa , pool and gym Location downtown perfect

Stayed in August 2023

nothing in particular

Highly professional and respectful staff and receptions.

Stayed in August 2023

High price

Exceptional room with terrace. Good location with easy walk to train station. Staff was very attentive.

Stayed in June 2023

Doesn't apply.

4th stay. It was as always a great stay. From the room, the food to the staff. The staff make this hotel the best.

Stayed in June 2023

The service and the quality for the price

Stayed in June 2023

A few hiccups with notes being sent properly through booking.com to Shangri-La on the occasion of my visit, but nothing they could've done to remedy that. It might also be a weekday, but room service missed some requests after midnight, but it was completely understandable. Still had an amazing time staying here nevertheless!

I absolutely loved my time at Shangri-La Toronto! From the moment I arrived, the staff was incredibly welcoming and attentive to my every need, even late in the evening. The luxurious and immaculately clean rooms really stood out (it's as good as the pictures show!), and the stunning views of the city were simply breathtaking. We stayed in the premier view room and the view of the city was gorgeous! I can't recommend this hotel highly enough - it exceeded many of my expectations!

Stayed in June 2023

very expensive room but there was no microwave in the room. even cheap hotels have microwaves.

the customer service was excellent. the rooms were beautiful and clean. very expensive restaurant in the lobby. very close to the subway station to get around Toronto.

Stayed in May 2023

Location was perfect. My first time in Toronto. Staff was very helpful and friendly.

Stayed in May 2023

price

size of the room

Stayed in May 2023

The pushy servers in the lobby at night.

Room, staff and location

Stayed in February 2023

Only regret it not staying for longer at this hotel. We feel we missed out.

From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!

Stayed in April 2023

I wish the hotel website or on other booking websites or the hotel staff at the time of checking in would inform us that the afternoon tea which has excellent reviews, needed 48 hours in advance reservation.

The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.

Stayed in March 2023

I honestly cannot think of anything I did not like about my experience other than I wish I could ah e stayed longer.

The customer service was exceptional. It was a great experience overall and I will definitely be back.

Stayed in October 2022

n/a

3 night stay commencing Monday 26 September , Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England

Stayed in September 2022

Stunning, beautiful, clean rooms, excellent location in the city-center!!!! excellent and friendly service!!!!

Stayed in September 2022

The staff very friendly

Stayed in August 2022