No complaints

The family room was roomy and decorated beautifully. We really enjoyed the view of the Matterhorn. The staff was professional and friendly and the breakfast buffet had a nice variety of food that was well prepared.

Stayed in June 2024

Excellent breakfast with a lot of choices!

Stayed in May 2024

The balcony are connected to the other rooms. Which is strange.

The breakfast is great. The room is very nice. There are play areas which is great.

Stayed in June 2024

Check out and check in time

Location, staff and breakfast

Stayed in June 2024

We liked the vibe of hotel. We went during the shoulder season so not too crowded and construction going on. But loved the pool and sauna and it was a great spot to walk into town or go for hikes!!! Would for sure go again.

Stayed in May 2024

N/A

Beautiful hotel, beautiful room, nice spa and swimming pool, conveniently located.

Stayed in May 2024

Amazing pool and spa. Dinner at the restaurant was fantastic as well. Must stay here if you go to zermatt!

Stayed in June 2024

Construction next door

Upgraded to larger room, superb views

Stayed in May 2024

One single negative in my view: a bit strange that the changing room in the spa area is shared male-female. I am female and did not necessarily want to have an older man getting changed in front of me (though this particular gentleman was kind and respectful)

The view of the Matterhorn from the terrace was exceptional. Very close to the train station, just a few minutes' walk. Amazing attention to detail as I emailed mentioning that it was my boyfriend's birthday to ask whether a fridge would be available to store drinks for this occasion, and without me even asking, we entered the room to find it decorated with a Happy Birthday banner, flowers, balloons. Champagne glasses also placed in the room (but I think this is standard regardless of birthday, as the mini-fridge had various drinks for sale in it anyway). Bed very comfortable and huge. The spa facilities were also wide-ranging, with sauna, steam room, cold shower and ice, rooftop jacuzzi and a larger pool to swim in. We could use the spa for several hours before check-in time and apple juice + hazelnuts + nuts were provided as healthy snacks. Breakfast was also delicious, so many options: salmon, cheeses, several meats, fruit, yoghurts, cereals, fresh vegetables and baked goods. Champagne was available at breakfast as well. For this reason, I do not understand some of the comments saying that the selection was too small... I ate so much that my stomach hurt and didn't even get to try everything! An exceptional stay that I will be sure to repeat next time I am in Zermatt.

Stayed in June 2024

Nothing, everything was wonderful.

LOVE this hotel and would highly recommend! It’s close enough to town yet set away from the hustle and bustle. We had a loft room with a balcony with a head on view of the Matterhorn, the accommodations were beautiful. We enjoyed the outdoor and indoor spa which was a nice end to our long days of hiking.

Stayed in May 2024

Nothing

The recep upgraded us to family room which has the Matterhorn view but unfortunately it was raining & cloudy so we were not able to see the Matterhorn, but the room is big & spacious & lots of lighting (i don’t like dark room), very good ambiance!

Stayed in May 2024

Well located, lovely decor, great rooms

Stayed in May 2024

Cost😀

Great location Excellent facilities

Stayed in May 2024

Breakfast was below expectations - hard to find an empty table (and get it cleaned for us to seat) and the team at the breakfast was just too stressed and not very kind. Also breakfast quality was below a 4* standard in my opinion.

Lovely hotel, the room was big and comfortable and they made it really comfortable for our baby. Also spa is wonderful which we appreciated. Front office staff was also very kind and helpful.

Stayed in May 2024

Nothing

The hotel is in a good location, a shortish, fairly flat walk from the station In Zermatt. We found the staff to be very friendly, our room was a very good size with a sofa and armchair and a balcony giving us an excellent view of the Matterhorn (once it stopped snowing - in May!). The bed was comfortable and the bathroom was a good size with a great shower and nice toiletries. The breakfast buffet was very good and the hotel serves free tea and cakes in the afternoon. There are 3 different restaurants offering a fairly wide range of options for lunch or evening meal, but there are also lots of other restaurants within walking distance. There is a small but quite well equipped gym and the pool is lovely (and atmospheric) although with three whirlpool areas within the pool the actual area available for swimming lengths is not very wide. There is also an outdoor hot-tub and a spa (but we didn't try any treatments so I can't comment on that). I unfortunately fell at the top of the Gornergratt and broke my wrist very badly; the hotel staff were very helpful in immediately referring us to the appropriate medical services and arranging transport for us to get there - we got the feeling that it may be something they have to arrange not infrequently!

Stayed in May 2024

Delicious breakfast, friendly and accommodating staff, amazing spa area and spacious room!

Stayed in May 2024

Location 👌👌 Walkable distance to Zermatt train station, Gornergrat Bahn, restaurants, groceries. Amazing panoramic view of Matterhorn.

Stayed in April 2024

Nothing

View of matterhorn, pool, food, location

Stayed in May 2024

Beautifull Matterhorn view, warm pool while snowing. Clean, comfy, homely.

Stayed in April 2024

The staff wasn’t very friendly in most cases. It was low season, so all the information on their website was not correct ie options for spa treatments, times for things - tea, hot tub, etc

It had a nice spa. Room was good sized and clean.

Stayed in May 2024

Wellness

Stayed in May 2024

Most of the receptionists were friendly and kind, but when we checked out from the hotel, one of the receptionists was rude and unfriendly.

Absolutely breathtaking view of the Matterhorn from the balcony. Excellent breakfast and amenities like sauna and swimming pool. Great location.

Stayed in May 2024

No enough instruction for the room heater

View for the mountain, and the confortable room for afternoon tea.

Stayed in May 2024

Some staff could be a little friendlier. Breakfast was too average for a 4-star hotel.

Renovated rooms and facilities in this former Best Western hotel.

Stayed in April 2024