Place du Port 2, 1000 Lausanne, Switzerland
#5 of 38 hotels in Lausanne
Guests' ChoiceBased on 378 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
8.9
Staff
9.0
Value for money
8.1
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Amelie
SwitzerlandThe mattresses were way too hard.
Fabulous building, tasteful renovation
Stayed in April 2024
Reviewed: 13 April 2024
James
United KingdomArrival experience and lobby area are not great for such a grand building. Lacks a comfortable, separate lounge area and understandably in an historic building, as there is no space for a gym, it is necessary to use a nearby sister hotel. Spa is also very small.
Location is fabulous. Clean, spacious and quiet room. Great staff and service.
Stayed in April 2024
Reviewed: 11 April 2024
David
United KingdomBreakfast was excellent
Stayed in April 2024
Reviewed: 30 March 2024
Tanvir
United StatesThe view from this property is simply breathtaking: ice blue Lake Geneva with the mountains in the background. This is an amazing property to stay in Lausanne.
Stayed in March 2024
Reviewed: 28 March 2024
Mark
United KingdomThe location itself is great; but the room itself was large, very comfortable and well-appointed.
Stayed in March 2024
Reviewed: 11 March 2024
Nora
Finlandsome of the furniture was a bit worn out, nevertheless everything was clean.
Excellent location, with a direct view from the breakfast room to the lake. Easy to get around in the city with the provided free pass for public transport. Nice rooms of good size and a charming castle environment
Stayed in March 2024
Reviewed: 11 March 2024
Thierry
SwitzerlandBreakfast is too conventional but perfect in its way, sauna was not warm enopugh for me
Location, bed quality, friendlyness of the welcome and support
Stayed in March 2024
Reviewed: 28 February 2024
Chula
ThailandNone
Location and cleanliness
Stayed in February 2024
Reviewed: 21 February 2024
Cecilia
NetherlandsI don’t like the open bathroom on the bedroom style.
Great location, beautiful views.
Stayed in February 2024
Reviewed: 6 January 2024
Chika
IndonesiaHave to climb thru 1 floor thru stairs as we got the attic room
We got the attic room which is excellent. Love the view.
Stayed in January 2024
Reviewed: 6 January 2024
Benjamin
United StatesThe breakfast was superb. The hotel was gorgeous. The lobby and common spaces were beautifully decorated and had fresh and modern design, but you could tell that it was based in a very old and historically significant château. The location was very convenient, close to the water but right across the street from the metro, providing access to the entire city.
Stayed in January 2024
Reviewed: 3 January 2024
Clive
AustraliaMake sure when they give you a metro pass you get one for each person. They only gave us one
Stayed in January 2024
Reviewed: 16 December 2023
Kashif
SwitzerlandNothing
Excellent ambience, perfect combination of well maintained history and modern facilities, helpful and courteous staff, and nice location.
Stayed in December 2023
Reviewed: 15 December 2023
Gustavo
SwitzerlandOur first room (Close to the boudoir and SPA) didn't have good acoustic isolation, so we decided to move to a suite in the tower. This change solved the problem and came with a great view over the lake.
The building is gorgeous and the location is unbeatable. Is not only a scenic spot, but it's also a handy starting point to visit the city uphill. The metro station is literally across the street. A big extra point goes for the staff: Not only were they helpful and ready to cover our needs, they were also genuinely kind and cheerful. We want to be back in the summer. PS: Ask for an omelette in the kitchen. They were superb.
Stayed in December 2023
Reviewed: 11 December 2023
Jesper
Switzerlandthe staff was super friendly. We arrived at the hotel super late at 2am, but the guy was very understanding and friendly. the room was very nice and super clean!
Stayed in November 2023
Reviewed: 7 November 2023
Mark
United StatesGreat location. Lovely hotel.
Stayed in October 2023
Reviewed: 4 November 2023
Robert
United StatesHaving to pay for parking
Location
Stayed in November 2023
Reviewed: 3 November 2023
David
South AfricaCan not think of anything
Very clean, comfortable and well furnished.
Stayed in November 2023
Reviewed: 18 October 2023
Rakesh
QatarThere is nothing to state.. it was a beautiful experience.
Love the ambience , the facility and the lake view
Stayed in September 2023
Reviewed: 18 October 2023
Sach
JapanNothing
Everything! Room was cozy and comfortable, staff were friendly, location is convenient, Breakfast was very tasty and variety of food.
Stayed in October 2023
Reviewed: 3 October 2023
Paul
United Arab EmiratesGreat location. Attentive and professional staff. Love the views of the lake.
Stayed in September 2023
Reviewed: 18 September 2023
Liz
United KingdomLocation is perfect, so easy to get on the metro the train and the boats, right on the lake, absolutely stunning views, room is very clean spacious and comfortable, staff polite and helpful
Stayed in September 2023
Reviewed: 18 September 2023
Thanh
CanadaThe staff is very welcoming and helpful. The room is absolutely great, the bed is comfortable, the shower is big, the amenities wonderful. The location was right next to lac Léman, with views on the water, can't ask for more. This hotel is well worth the cost.
Stayed in September 2023
Reviewed: 16 September 2023
Garrett
IrelandVery clean room - large and airy. Location beside Lake Leman was superb with a very relaxed atmosphere
Stayed in September 2023
Punta Cana, Dominican Republic
Warthausen, Germany
Clamecy, France
Jūrmala, Latvia
Penrith, UK
Santa Clara, USA
Yackandandah, Australia
Athlone, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content