Not enough parking from the hotel so we had to pay too much for parking at the public parking garage

Very new and tasteful, great location in central town. Very kind and helpful staff Definitely to recommend

Stayed in September 2024

Every thing was great

Stayed in July 2024

Although you gave us a room away from the lift (as requested), we did hear some people return to their room at 04.00 in the morning. Also, anyone speaking in the courtyard can be heard due to the surround echo. We had to sleep with our windows shut due to this. Perhaps some big plants in the courtyard would help and would also look nice!

Stayed in September 2024

Only one for the two elevators go to the 5th and 6th floor and there is a different procedure to access these (you have to call the elevator with the A button and then use the hotel card to select 5 or 6 - not needed for lower floors). According to Swiss regulations, air-conditioning should apparently not be set to below 25 C. This is essentially what was written - in a too long text to read - in the elevator. In our room, temperature was between 26 and 27.5 C for the first three days. On the second day I complained at the reception about the AC (all I could set was time and day) and apparently they sent someone to repair this, but it was actually working only until we first opened the balcony door. It didn't start again for the next two days although outside temperatures were >30 C. Then, on day 3, our room was not cleaned and towels were not changed (no, we didn't hang the 'do not disturb' sign on the door). In the evening, as we returned from an excursion, the receptionist said room service was not available (since mid- afternoon, I believe), so she had to bring a couple of fresh towels to our room. The strangest of all was that already on the first day of our stay I received an e-mail from Marriott central reservation system that my reservation was cancelled. I tried to find out what was going on and the Marriott customer support automatically replied that I can expect a feedback within the next 7 days :) The receptioninst however said that 'in the system everything seems OK' and that I don't need to worry. Well, on the next day the Marriott customer support reached back with a notice that they are contacting the hotel to inquire, but I got no further explanation from them. Upon check-out the receptionist kindly informed me that 'the system' requested that 40 CHF (approx. 4.5% of the bill) are returned to my credit card, without explaining why. Of course I did not complain.

The hotel is conveniently located in the newer part of the town, within walking distance to the railway station and the old town. There are a few restaurants nearby and so is a grocery shop. The hotel is new and is located in a long building constructed along the Esplanade (it looks like an empty platform for some events, not too appealing, actually) and next to the Coupole music club (it somehow doesn't fit to the hotel building and flats, but it was constructed much earlier). Also nearby is a congress centre originating from 1960s. Rooms are reasonably sized and confortable. Our room had a small balcony facing the Esplanade, but it was too hot outside to actually use it. Breakfasts are served in a restaurant on the ground floor. The selection of food was OK with little if any changes from day to day.

Stayed in August 2024

There is no parking space for the cars. Would be good if the hotel could rent some spaces for the clients in the parking in front

The hotel is excellent, completely new

Stayed in August 2024

Quite expensive for one night

Nice room. good breakfast

Stayed in August 2024

Expensive (but not only the hotel). Restaurants in the town were generally expensive, but that was not unexpected

Breakfast was a reasonable spread. Coffee machine was decent. Staff were friendly and helpful (includes the reception, restaurant, bar, and housekeeping). Location was very good. Restaurants and supermarket within easy walking distance.

Stayed in July 2024

Air conditioning doesn't work very well and the temperature in the room never got below 24 dgrees even though I had the thermostat turned down to 19.5 degrees

Breakfast was OK. A bit minimal in terms of fresh fruit, but otherwise OK. Location is excellent.

Stayed in July 2024

Good location and is the best hotel in Bienne. Friendly staff and beautiful rooms.

Stayed in July 2024

One small minus is the noise outside in the night, as the window was to the city square and the group of youngsters made some noise

The accommodation is very good: location of the hotel, good breakfast, comfortable room.

Stayed in May 2024

No top sheet on the bed. Thr TV had not decent choices for English or ways to stream out own content

It's very new and clean and the staff was friendly and accommodating

Stayed in May 2024

The parking lot was not so easy accessible and it was small for a hotel this big.

The staff was friendly, the room was quite spacious and very clean. The breakfast was decent.

Stayed in May 2024

Not a single bottle of water in the room.

It was fine

Stayed in May 2024

The blinds on the outside of the building kept closing, letting no light into the room. There was a water leak from the air conditioner which landed on our luggage, getting our clothing wet. The television did not work properly. The hotel staff finally unplugged the tv. Our room was not ready when we checked in at 3:20 pm and after waiting for some time we were given a handicapped room, which is not very convenient, especially in the bathroom. I would definitely not recommend this hotel.

Stayed in September 2024

Check-In could have been more friendly

Hotel is beautiful and new

Stayed in August 2024

The a/c problem we had to bring a fan and still it was hot and we didn’t sleep good at night . There was also a parking problem the parking hotel was limited 5 cars only and the public parking was a bit far and expensive as it was 25 frank per day. And also we couldn’t find the entrance of the hotel so we had to walk and carry our bags . I wouldn’t come again or recommend it for someone .

It was clean and the staff was friendly

Stayed in August 2024

A shame that our stay was frustrated by discovering they have THIEFS in their room service. In all hotels I have been I never had one single experience of things disappearing from the room. I was certainly not expecting something like that from a well known brand such us Marriott. Our phone charger disappeared from the room and when making them aware of it we didn't even received an apology from the front desk only a "I don't know what to say to you right now, I need to speak with my coworker". Well what about explaining how is it even possible that something dissappear from the room in the first place or offer a charger in the meantime you figure things out? It is really a shame, that all the good the hotel has was erased in one minute by the fact I didn't feel anymore safe to leave my things in the room and by the careless attitude from their from desk staff. By the time we left the hotel, no apology neither explanation was given by any of the persons we spoke. I will definitely thing twice before going to a hotel of this chain, considering they don't seem to care about their customers.

Well located, modern and comfy hotel.

Stayed in August 2024

Clean and comfy

Stayed in June 2024

Parking problem

New Clean comfortable hotel. Good value for money.

Stayed in May 2024

The facilities are not functioning, the air-conditioning is not working the chrome cast ist not working in this stay like the other. So actually you don't get what you paid for at all.

The technician was very polite and tried to help.

Stayed in May 2024

A bigger spa with a sauna or a swimming pool would be nice

Room was very clean, very comfortable and very quiet. Staff very kind.

Stayed in May 2024

I would like to be able to drive in front of the hotel by car to check in quickly and unload the suitcases.

It was my second stay and I am as satisfied as last time. Everthing went well so far. I like the cleanliness and the personal welcome in the Room.

Stayed in February 2024

The hotel is brand new and the rooms are beautiful and fresh. The staff were incredibly welcoming and friendly. Even with a very low occupancy on the night I stayed, they still had a lovely spread of food for breakfast. I ate in the hotel restaurant and the food was delicious. There was a nice exercise room.

Stayed in January 2024

Our stay at the hotel was a disappointment from the time we checked in. 1. When we asked if they has a city map for us, we were told they were "not allowed" to give maps When I challenged this, they printed us a city map not a street map. 2. We has already been in Switzerland for 3 weeks by this time, in 5 different cities, and had been given bus/ tram/ city train tickets to use for the duration of our stay at each hotel.This hotel doesn't give transport tickets  - you have to buy your own tickets daily. 3. We were booked in an executive room with an aircon that didn't work. The room was so hot! I asked that they please adjust/ fix it - it just got hotter - going up to 26° 4. The only English TV channels were CNN & BBC news channels. Who wants to watch only the news showing the Israel and Ukraine wars every day? 5. The room was cleaned but we were not given a toilet roll - I had to ask for another one as our was less than half. Having said all of that, the breakfast was good and while small, the room was ok. In fairness, I must say that the hotel reimbursed us around 12% of our reservation price. After spending 3 weeks in 5 different cities and 5 different hotels, this was by far the most disappointing and I must add, the most expensive!

The location was good, walking distance to the train station and the breakfast was good

Stayed in December 2023