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Reviews of Hotel Palü This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Bernina, 7504 Pontresina, Switzerland

#12 of 35 hotels in Pontresina

Guests' Choice

Review Score

Based on 162 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    8.9

  • Location

    8.3

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    8.6

  • Free WiFi

    8.6

100% Verified Reviews

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Showing 1 - 19

  • Reviewed: April 2, 2018

    9.2
    Superb.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The wellness area is great, with a view to the mountains. But it closes at 8pm already. 9pm would be better.

    Maybe the best breakfast I have ever had in my life, in a hotel. The cheese ! The fresh eggs ! So many juices. Magnificent.

    Stayed in March 2018

  • Reviewed: April 16, 2017

    10
    Definitely worth visiting
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night

    Nothing at all

    The staff was very friendly, the room really spacious and clean and the food in the restaurant really delicious. When we come back to the Engadine we definitely will stay again in Hotel Palü.

    Stayed in April 2017

  • Reviewed: August 16, 2016

    6.3
    The room are recently renovated but the communal areas are...
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Overpriced. Not worth the amout paid.

    The room are recently renovated but the communal areas are pretty old. Breakfast variety was very good. Staff was friendly.

    Stayed in August 2016

  • Reviewed: January 3, 2018

    10
    excellent breakfast
    • Leisure trip
    • Group
    • Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    spa until 9pm and before 2pm

    excellent breakfast

    Stayed in January 2018

  • Reviewed: May 30, 2017

    9.6
    Great place
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Second time here and everything is still top class: facilities, cleanliness, breakfasts and service. Perfect value.

    Stayed in May 2017

  • Reviewed: May 29, 2017

    9.6
    hiking with dog
    • With a pet
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    the staff was very welcoming and nice

    Stayed in May 2017

  • Reviewed: February 4, 2017

    7.9
    Great hotel but slightly overpriced
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Slightly overpriced and rooms small

    Good spa, nice restaurant, great friendly staff, clean , parking available

    Stayed in January 2017

  • Reviewed: October 28, 2016

    8.8
    A delightful place
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Modern and clean. Good spot

    Stayed in October 2016

  • Reviewed: October 13, 2016

    7.5
    Comfortable Hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff, comforttable and clean room. Bring close to the main street is not disturbing

    Stayed in October 2016

  • Reviewed: October 3, 2016

    10
    Alps Mountainbike vacation
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    Dinner price is a bit high. Same with the drinks.

    Overall very nice place

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: March 1, 2016

    8.8
    Breakfast was very good, the Wellness Ares was excellent.
    • Leisure trip
    • Couple

    Quiet expensive, but good value. Booking.com promised welcome Drink and Late Check out which we didn't get. But was not that important

    Breakfast was very good, the Wellness Ares was excellent.

  • Reviewed: February 2, 2016

    9.2
    (We stayed in the new part of the hotel)
    • Leisure trip
    • Couple

    Not really much right around the hotel, but the bus stop is right in front so it's easy to go places

    (We stayed in the new part of the hotel) Extremely friendly staff Modern lodge decor Comfortable rooms Big, clean bathrooms Very good breakfast included in price Excellent restaurant Bus stop right in front of hotel Free transportation to and from train station

  • Reviewed: January 4, 2016

    10
    It's a typical Swiss hotel, with all the facilities...
    • Leisure trip
    • Couple

    It's a typical Swiss hotel, with all the facilities needed for a good sporty stay in Pontresina. Plenty of hiking trails, cross country skiing, amazing comunal spa & pool "Bellavista" is just 10 mins away. I really loved my stay here, rooms are very silent and clean, great mountain views.

  • Reviewed: January 3, 2016

    10
    The receptionist was fantastic as we had problems reaching...
    • Leisure trip
    • Couple

    The receptionist was fantastic as we had problems reaching the hotel due to roads. On arrival they cooked us a much needed meal eventhough they had a gala dinner on. The manager and staff were brilliant and they made us feel very welcome in their lovely hotel. Breakfast was also 10 out of 10! Mr Williams

  • Reviewed: August 16, 2015

    10
    Loved everything about this hotel.
    • Leisure trip
    • Family with young children

    Honestly nothing.

    Loved everything about this hotel. Tamara at the front desk was amazing and super helpful. Food was amazing. Great place to stay. Treated out 8 year old son very well and made us feel at home.

  • Reviewed: August 13, 2015

    10
    Everything.
    • Leisure trip
    • Family with older children

    Nothing.

    Everything. Overall design, spacious and comfortable rooms, generous breakfast, charismatic owner, friendly staff (we are sending :-) to the helpful ladies at the reception), whirpool under the roof, lovely dinners on the garden terrace ..... Plus the location amidst a beuatiful countryside.

  • Reviewed: July 8, 2015

    9.6
    the hotel looks really good, everything is fresh and new.
    • Leisure trip
    • Couple

    the hotel looks really good, everything is fresh and new. The car/bike/ski park is really large. The staff is really helpfully and friendly the made us feel welcome immediately. The breakfast is really nice. I was surprised to see a really good and large tea selection.

  • Reviewed: February 15, 2015

    8.8
    Interior design is fantastic, especially the bar and...
    • Leisure trip
    • Family with young children

    The hotel is slightly outside of Ponteesina on the main road The bathroom was stylish but the wet room shower means that the whole bathroom floor gets wet after a shower

    Interior design is fantastic, especially the bar and restaurant area. The staff were wonderfully friendly and attentive The food in both the restaurants was excellent. Thoroughly recommended

  • Reviewed: January 9, 2015

    9.5
    The staff are extremely friendly and helpful as well as...
    • Leisure trip
    • Couple

    Very little not to like.

    The staff are extremely friendly and helpful as well as informed about the region for all sorts of useful information from activities to transport. Breakfast was sumptuous and well presented. The rooms are not very big but adequate and very tidy. The design is pleasing without being overbearing. The location out of town suited us perfectly.

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 19

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