Just basic room that is a bit run down. Moths were flying around

Great location and very kind staff

Stayed in October 2023

My room was a bit noisy because it was close to the entrance

I liked the location and the breakfast, good value for money. 24h security and friendly staff.

Stayed in October 2023

A bit old in general.

Location and service.

Stayed in August 2023

Nobody could speak english. Staff didn’t know the prices and it was confusing how much to pay.

Good location, near the centre, friendly personal but nobody could speak english (the booking information said that they speak english). Breakfast was toast, joghurt, cheese and ham, cake.

Stayed in August 2023

No staff speaks English and the neighborhood just don't be out at night its sketchy no heater was on and the language barrier wasn't good

Clean and tidy and comfortable

Stayed in May 2023

Small room and shower, breakfast was pre packaged items

Location is pretty good

Stayed in May 2023

There was no window in my room. Everything was a bit old fashioned .

The staff were fabulous!! So kind and helpful.

Stayed in March 2023

toilet smelled very bad, lid would not stay up. Room was small but I knew it would be. Most staff did not speak Anglais but was able to communicate with Google Translate.

Good wifi, location is decent, close to bodegas and within fair walking distance of center. There is a lively evening market on Bulnes St a few blocks away, with street performers. No AC but fan was adequate. Shower worked fine. I would stay here again.

Stayed in February 2023

The breakfast it’s weak with just a loaf of bread, a yogurt and a piece of cake. You can eat a boiled egg too and they haven tea, coffee or juice

The location are good, around the metro station and the room is good to sleep only, the service room it’s good too.

Stayed in February 2023

I suggest some fruits for breakfast just local products of the seasons

convenient and quiet location

Stayed in January 2023

the room was like a prison cell with no windows but I guess that’s reflected in the price. Not a bad stay.

Location, cheap

Stayed in December 2022

The room had no windows and was quite hot and humid. Also it was very loud, the walls were paper thin. Breakfast came in a bag and wasn't very nice.

Placement was nice, free map at reception.

Stayed in November 2022

Breakfast was just a sandwich to take (cheese or ham and cheese) with a yoghurt and a snack. It was nice but more of a lunch. The room was absolutely freezing and I had to ask for the heating to be turned on as per the instructions but it was never switched on so I had to sleep in a snood

The staff were friendly and helpful. Good location

Stayed in September 2022

The rooms are very small and the walls very thin, you can hear everything. Breakfast was very poor, delivered in a takeaway bag (you can eat it in your room or in the common area.. Well, thanks, I'd use the common area then). You need to pay for baggage storage, even if you are back for another night. The price advertised is only if you pay in USD cash. Otherwise it's 20% more expensive.

Decent and clean hotel, not far from the metro station and from the bus drop off from the airport

Stayed in June 2022

Good location a short walk to the metro and also to some of the main central tourist areas, nice clean comfortable room, good wifi, hot showers, free breakfast (not amazing but can't complain about free)

Stayed in March 2022

Location is good, staff is nice and breakfast every morning

Stayed in December 2021

Nice hotel in Santiagos quiet area. Metro snd bus stations in 10 min walking distance, center 20 min. Free wifi, small breakfast.

Stayed in November 2021

Almost all the staff were very rude. Nobody speaks not even one word in English and when I was tryng to communicate through translate, they were very inpatient. The hotel were like prison, it has 3 doors which should be locked all the time. You have to ask the recepionist to ulock the doors to get out and to get in you should ring a bell. Of course I can understand that this is for safety reasons but at least the clients should have a key. That means that a recepionist should be there 24/7 but no. One night, I wanted to go out for a party, I asked for the receptionist but he didnt answer, the first door was unlocked, so I went out but then I realized that the 2nd was locked, so I was locked between the 2 doors for 20 mins, knocking and screaming but nobody answered me till a lady from a room unlocked me and of course when I came back 4 in the morning again nobody was there. This is unacceptable, if you have this policy, somebody should be there 24/7 no matter what.

Close to center.

Stayed in March 2024

No window at the room feels like prison. Horrible

Location was good

Stayed in February 2024

so i knew my fight was cancelled 2 days ago. Yes, it is non-refundable, but i did contact them telling them my situation and request to cancel the one night with a penalty... they never replied!!!! so do not expect a good communication from their side, they are a bit cheeky in this aspect. If you find something similar in a better area, go for it.

location is decent, although i didnt know you actually should avoid the city centre now,

Stayed in January 2024

Very noisy.

Nice staff and location ok.

Stayed in November 2023

The accustics of the room is terrible: You hear your neighbours. The breakfast needs some improvement..

It's a tourist class hotel. From this perspective, it's a perfect place: good value for the money, perfect location (walking distance for La Moneda) and secure. The room had an electric heater and fan. Highly recommended.

Stayed in December 2023

It's a fire trap...no fire protection, no emergency scapes, iron bars in the windows... it's a tragedy waiting for happen... The vat paid, without issuing a invoice...I have asked for, but they refuse to issue

Nothing

Stayed in October 2023

Close to the subway/metro line 1. Stations Los Heroes/La Moneda The room was decent, big bed and really good shower The breakfast was also great.

Stayed in September 2023