The bathroom sink need updating as it has dirty cracks under the sink

Stayed in March 2025

When we arrived the reception ladies told us that what we paid on booking.com was only a deposit and charged us extra on the day for the room. They wouldn’t let us stay otherwise. The beds were very uncomfortable and I asked for a different pillow and they told me to try use a towel as a pillow. The breakfast was very limited. The transport “car” was an old bus with cigarette ashes everywhere. Not cutlery in the room and no mini bar as advertised.

Tidy

Stayed in March 2025

BRING CASH! Our biggest issue was food and cash facilities. We arrived after the restaurant was closed, and left before breakfast had started. We were on a layover and the hotel is promoted as attached to airport. It’s on me for not doing more research, however being an airport hotel, I made the poor assumption I would be able to use Visa. Nope. Can use Visa to pay for the accommodation, but not for anything else. No shops or restaurants in the area accept Visa, there is no ATM facilities and the one food vending machine at the hotel needed specific payment apps we didn’t have. I explained our predicament to staff, they had no solution and were under friendly in general, they suggested we go back to the airport (15/20 min bus trip). We ate a bag of airline cookies for dinner. Don’t use the kettle.

The room was large and nice, the bed was comfortable. Shuttle bus was handy.

Stayed in February 2025

The toilet was blocked. The water wasn’t flashing. The stuff didn’t really hurt us.

It was big room comfortable bed 15 minutes drive from the airport they managed the transformation

Stayed in January 2025

Breakfast - especially for western tase. Would just go round the corner to KFC next time! They say deposit will be refunded later, will see if that happens OK.

Location good, airport shuttle bus worked well, modern and clean building, staff's English OK and were fairly helpful.

Stayed in December 2024

for first. sounds from outside/ hotel rooms aren’t sounds proof ,from neighbors rooms sounds like you sleep together. No sugar No Coffee No wife working when you get hotel for few our for rest and get all this problem its unbelievable. can’t sleep any minute!

Stayed in December 2024

The staff was unfriendly, the breakfast was except for the eggs and some fruit nothing I could eat or drink. The shuttlebus was horrible to contact. Apparently the bus is called ‘cloud hotel’ and we had to call 4 times to the reception because they didn’t speak English so we had to wait almost 1 hour to get into the shuttlebus.

The room was spacious and modern, nothing wrong with that.

Stayed in December 2024

NO WI-FI! That was a massive problem for us. Hence only 4 star!

Very modern very clean

Stayed in December 2024

Clarity of check in process. Ques took long

Room was good. I was there for less than 7 hours

Stayed in September 2024

We were here for our transit. They didn’t know English, the breakfast wasn’t edible! It was horrible!! And even if u want to go out to buy food, u have to pay with something called ‘wepay’ if u don’t have it u can’t buy anything with ur credit cards or debit cards. They say cash is okay, but no atm anywhere! We starved ourselves until we got to the airport! Honestly don’t go to this hotel! It’s horrendous! They tried to say we will give 10% discount if we leave a good review,I refused! No wonder why there were good reviews when I booked! Honestly can’t trust anyone or reviews!

NOTHING

Stayed in April 2024

I had an 8:20 am flight, so was given a take-out breakfast, which from memory was a can of highly-processed something which after opening I didn't recognise and decided I wouldn't eat, plus a bread roll, plus an apple juice. I ate the bread roll, which was passable. At check-in I was offered a choice of '4 am or 6am' for the return shuttle for my 8:20 am flight. Even though I felt I was being pushed to take the 4am bus, I opted for the 6am one – the bus was very crowded, and there's no real space for anything but light luggage you can hold in front of you, no space for roll-aboard type luggage etc.

The hotel offers a shuttle bus service, which picks up pax from Gate 43 in Terminal 2 and (from memory) Gate 29 in Terminal 1. Guangzhou aiport is modern and quite beautiful, but lacking in helpful signage, or people who can help. My problem was that no-one in Terminal 2 who gave me directions bothered to tell me that Gate 43 was up two levels, and not on the arrival level at all. After much wandering around and asking various people, I eventually got to Gate 43 and the shuttle bus came along shortly afterwards. It was about a 15 minute drive to the hotel, and check-in was pleasant and fairly quick. The room itself was spacious and comfortable. Not sure why the curtains had to open every time I came back to the room and put my room card in its slot, though.

Stayed in June 2024

Shutle bus wasn't Ontime at all. We were waiting for an hour in the airport

Close to the airport

Stayed in May 2024

Staff is great. Room also comfortable

Stayed in April 2024

Pick up from the airport was really confusing. You have to call or message the hotel on arrival at the airport but hard to call and no one in the airport helps. Messaged over and over and finally found the pickup bus by chance after 45 minutes. Breakfast was very average, cold noodles and spring rolls. Wifi is terrible, don’t even bother! We paid for two nights accommodation even though we only had a 15hour (6am-9pm same day) stopover, not sure if we had to but after calling the hotel weeks before to enquire, no one could understand my question so I booked it anyway to make sure we had a room.

Rooms are clean and tidy

Stayed in May 2024

Shuttle bus smells, unhelpful staffs

Nothing really

Stayed in May 2024

The transfer from the aiport to the hotel after a long flight was an absolute disaster. It took the driver over 2 hours and many phone calls to find us even though we were waiting in the meeting point

The reception staff tried to be helpful even though no one spoke English

Stayed in April 2024

We stayed for 1 night awaiting transit flight the next day. We checked-in about 7pm and after quick shower, we were ready for dinner. The news that restaurant is closed really shocked us as the location is not giving much of a choice. We were told KFC is round the corner, however unfortunately they weren’t accepting card payments- it’s hard to expect from travellers to have Chinese money for a quick transfer so we ended up going to sleep hungry as there are no ATMs either! Not good enough and really disappointing from the hotel point of view!

Nice, clean room

Stayed in March 2024

Told the hotel when I would arrive at the airport including my flight number so they could arrange the shuttle, they told me to call them when I get to the meeting point, not being able to call anyone in china it took me more then an hour and 2 visits to the airport information desks . Would be also nice to know what the shuttle looks like beforehand when it's just an unmarked white care so you have no way of knowing which one it is .

Cleanest hotel room I ever stayed in, everything looks brandnew, largest tv I have ever seen in a hotel room as well, very decent breakfast buffet

Stayed in March 2024

The lack of English spoken, unable to communicate about transfers from airport

Close and modern

Stayed in March 2024

You need a shuttle to the hotel.

The high tech AI facilities to remotely control the room facilities.

Stayed in April 2024

Lack of convenient food nearby

The free shuttle bus to and from the airport

Stayed in December 2023

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025