Switching off of the AC during daytime. This is unusual practice seen at the hotel. Considering the closed rooms ideally customers should be able to access AC all the time of the day.

I have seen couple of Indians staying at this hotel, considering the same if they include Indian style items in breakfast then that will be good. Also, location is little tricky to get even using the local cab app so the same needs to be improved.

Stayed in May 2024

Breakfast food very limited Not nice Staff not so friendly Location is far from tourist attraction place Simply charge extra. Not according to booking.com price.

Like the toilet seat with washing. Near to metro Next to shopping mall

Stayed in March 2024

Breakfast was average

staff member Chen Chen was very helpful.

Stayed in February 2024

The cup for coffee, it's a cheap plastic that will affect the Aroma and quality of the coffee. It's to tall and the coffee foam are at the bottom.

The stuff was really doing their job, they are not that good in English communication but they are trying to do their part. facility was good. and location perfect for my trip.

Stayed in January 2024

There was a mix-up and I was accidentally assigned an already occupied room, luckily this was swiftly fixed. It was a bit difficult to understand what was going on due to limited English on part of the staff.

Breakfast was good and extensive. Good combination of Chinese and Western fare, including fresh salad and buns. Sadly, I had not the time to taste everything, but was satisfied nonetheless. Location is not ideal for tourist trip, in a sense that the place is a bit far off from many of Suzhou's top sights, such as Humble Administrator's Garden. There is a metro close by, at least. So that can be used to get closer to many attractions. Room was clean and spacious with many hygiene amenities provided, along with complementary tea bags and instant coffee.

Stayed in December 2023

Unfortunately, our bus or coach are not allowed to enter the hotel compound and we been directed to get down the bus at roadside and pushing our luggage from roadside to hotel lobby. Its quite distance and furthermore we had few luggage. Conversation with the guard to allow us to get in was failed. The single bed was too small and not match with the prices that we paid for.

Location was good and surrounded with shopping complex and variety restaurants. Very convenient. The receptionist was polite and helpful.

Stayed in November 2023

No bidet on the toilet and clogged lavatory sink.

The proximity to shopping mall and subway.

Stayed in November 2023

Nothing, hotel was as expected

Decent hotel for a 2-night stay in Suzhou. Walking distance to subway which runs to railway stations and (old) city center

Stayed in September 2023

The smell always struck us while we walked from our rooms to the lifts. I am not sure if it was the smell of cigarette.

A big shopping mall is next to the hotel and the metro is a 4 minute sheltered walk through the shopping mall. You can choose to eat in a hotel restaurant or have lots of choice inside the shopping mall. I lacked a bottle opener and asked the staff if they could provide it. They delivered it to my door with a robot. Brilliant service.

Stayed in July 2023

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Very nice service officers

Stayed in May 2023

nothing

convenient

Stayed in January 2022

Hotel lobby is in the 7th floor. So it’s pretty inconvenient cos nobody to receive you or your bags. And they don’t have room service. Only breakfast buffet is available but it wasn’t great for an international traveler. Mostly Chinese food. Receptionists don’t speak English so be prepared with translators.

Value for money. Room was best and clean. It was right next to a mall where there is a food court and all.

Stayed in May 2024

Great location; wonderful staff. Very good breakfast,

Stayed in April 2024

Water pressure very low, bathroom floor very slippery, room condition very old, breakfast basic.

Location convenience . MRT station in a mall.

Stayed in March 2024

The fact that they could not accept US$ bills when my card refused to work This is an international hotel chain and I expected them to be more accommodating

The location is adjacent to the shopping mall and was very good

Stayed in January 2024

The staff was extremely patient and nice. I felt very comfortable to ask for help from them, and they always had quick responses to my requests. Thank you! 😊

Stayed in January 2024

Very good location, clean and very interested stuff

Stayed in October 2023

Location

Stayed in June 2023

The staff at the reception doesn’t speak english which made it difficult to communicate with them. They needed help from others for translation. Breakfast selection was quite basic. Bed in the room was very small, even when it was considered to be an upgrade.

Stayed in March 2023

Screaming kids in a lobby? Where are their guides? It's not an amusement park it's a hotel. And why is it when these kids see a foreigner they assume an adult would want to speak with them? An adult wanting to chat with some random kid whom bears a dynastic complex...Kids must be put in order in a public place! It's the same as an unbridled drunk. Another thing, considering the virus has slowed down tourism globally, one would expect a cheaper rate, increasing an interest in staying at the hotel, right? I never saw that. Out of ten I would give the hotel a six rating, yes I would recommend it. Bye bye.

Location and breakfast Very Good.

Stayed in July 2021

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Stayed in April 2024

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Stayed in March 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024