all good

Great location close to shops, transport,

Stayed in June 2024

None

Clean, location, good breakfast.

Stayed in August 2024

No

Very good

Stayed in August 2024

Was not able to get food late at night. There were several other people also that needed a late dinner. Or something to eat.

Almost everything was exceptional

Stayed in July 2024

The limited choice of international food in the restaurant.

Brand New hotel, clean and comfortable. The room is spacious.

Stayed in June 2024

Breakfast is excellent. Gym is well equipped and available 24/7. Friendly staff. Restaurant carry good food for lunch or dinner, great beer available. Excellent location with train station, metro, shopping, all walking distance.

Stayed in June 2024

Friendly and helpful staff

Stayed in March 2024

Nothing

Everything

Stayed in May 2024

Bryan from the service was very helpful with his service regarding organization of transport.

Stayed in May 2024

Nothing

Everything

Stayed in April 2024

Could hear the traffic from my room on the second floor

Close to the Shanghai expo hall which was the location that hosted the CMEF show

Stayed in April 2024

The restaurante can offer more options of Western food.

Good structure, good staff.

Stayed in April 2024

Nothing I didn't like. Check-in process could have been shortened. It took quite some time (more than 15 minutes) to check-in to the room, which, for us, made us wait for a long time and check-in period at even later than expected.

The location is close to food amenities and close to Hongqiao Airport and train station, which made it easy for travelers who need to utilize the Hongqiao Airport and trains. The facility provides breakfast options for travelers who need to travel early way beyond the opening of the breakfast service. I have also requested for more water bottles, which were delivered to the room using the hotel's robots.

Stayed in March 2024

Unfortunatly poor instruction for room services and qr code did not work well for foreigners. Check out was not as smooth as I expected.

Very good breakfast. Rooms were clean. Excellent location, close to metro station and Hogqiao Airport. Unfortunatly poor instruction for room services and qr code did not work well for foreigners. Room space is very good.

Stayed in March 2024

Nothing

Location and service. Bryan Du was very considerate and professional. He assisted my father with wheelchair which was extremely helpful!

Stayed in February 2024

Just a short one - stains in shower cabin, not a dirt but something like damage of mold or mildew, hard to say. It wasn't big, but still.

Very convenient location, great support from the staff, generally high level as expected. The ATM machine in a lobby is an advantage as it was hard to find other cash machines on the airport, railway stations and other public areas. The underground connection with the convention centre and Hongqiao Hub is perfect. An excellent breakfast with both Chinese and European food.

Stayed in December 2023

Good variety

Stayed in December 2023

Walkable distance from the railway station and airport

Stayed in October 2023

Could Offer Complimentary Shuttle Bus for Shanghai Hongqiao Railway Station and Airport

Room, Staff, Location & Facilities

Stayed in October 2023

none

clean and convenient. great for business trips

Stayed in October 2023

The only disappointing thing was that we couldn’t access the garden area due to it being closed for health and safety. To be honest a very minor issue in the scheme of things and one not to tarnish the rest of the place.

We thought this property was great. The staff were attentive, it was exceptionally clean and super handy to be right by the Hub and other malls. We were pleasantly surprised by the pool that it was on the 11th floor with views of the buildings/towers on the Bund - quite the treat. Breakfast was great for a buffet breakfast with the choices changing every day and any special requests were always done with no issues. The closest metro (Hongqiao Railway Station) is about a 20 minute walk but is on lines 2, 10 and 17. Makes getting to and from places a lot easy than most alternatives.

Stayed in September 2023

I don’t think I have something disliked .

The hotel staffs ( receptionist, bellman , restaurant guys …) all are very professional, friendly , helpful … they can read your need and match it … I like the robot to clean and deliver the things …

Stayed in August 2023

Minimum ustensiles in kitchen Should asked for all English langage very poor even at reception Area around hotel in construction

Confortable family room Amazing breakfast Swimming pool available

Stayed in August 2023

Kitchen could have had some things like plates, cups and cutlery, but we didn’t really had to the need for.

Breakfast was very good and lots of variety. Room and location were quiet. Close to shopping mall and train station. Room was very spacious. Kitchen was great and sitting space really good. Great place to stay for a few days.

Stayed in August 2023