Spacious room and good design

Stayed in May 2024

Very very bad English skills, need to use more than one elevators to reach the rooms. Limited availability of restaurants. No ATM. Breakfast pretty ok, but Western food has a weird taste, not even normal ham or cheese cutter for bread.

Excellent premises, friendly staff, big potential

Stayed in May 2024

Friendly and clean

Stayed in May 2024

Nothing

Our stay was really enjoyable, the room was spacious with good view. buffet breakfast had so many options and it is located within the shopping centre, very convenient for shopping and dining. We will be coming back next time we are in Shanghai!

Stayed in April 2024

nothing

super clean!

Stayed in April 2024

The room temperature was a little too warm to me but that’s personal preference not fault of the property.

Comfortable bed, location, swimming poor

Stayed in April 2024

The swimming pool is very nice. I did enjoy swimming there.

Stayed in January 2024

I paid with a different card from the card I reserved. However, The staff couldn't cancel the pre-authorization completely of my previous reserved credit card. Hence he had to charge CNY 1 yuan which actually cost me CNY 15 foreign currency charge. I hope they could just cancel the reserved card completely which is a normal action to most of hotels I lived in. Another thing is the traffic jam is pretty bad when entering the hotel by car. It is not their fault. But that was a pain everytime we commute.

The staff are helpful. The rooms are clean and the location is very convenient as it links to a big mall full of restaurants. The shower facilities are satisfying. I do like their shampoo and shower gel they choose. It is a hotel with a taste.

Stayed in December 2023

No lounges at the reception. Only a couple of high chair in the corner of force people to go in to buy coffee or drinks. This is terrible for a so called 5 staff hotel as people inevitably have to wait to check in or wait for guests coming down to meet

Good service

Stayed in December 2023

No cafe.

Best location. With the big shopping mall attached.

Stayed in December 2023

Breakfast is overpriced

Room are really nice and clean with excellent beds

Stayed in November 2023

N/a

The location is quite nice and room as well

Stayed in September 2023

Lobby

Quality of room

Stayed in June 2023

Room A/C broke once, there was water accumulating on the ground. Though the fix was done the next day in a timely manner. It could be dangerous at night as one might slip and fall.

location is very good, easy access to subway. Right next to shopping malls, a lot of good options for food.

Stayed in July 2023

So far not yet, wish the bathroom could be even a bit cleaner.

Wonderful location, clean hotel, friendly staff.

Stayed in July 2023

A/c leaked water but the fix was quick In the next day. But there was water accumulated on the floor and could be dangerous for older ppl.

Breakfast was great with selections ranges from eastern and western food. The coffee was ok but on the bland side. Location of this hotel is great. Very close to the subway.

Stayed in July 2023

no sitting area in 1st floor lobby

location

Stayed in June 2023

The smell in the room wasn’t nice. Either someone has smoked in before or in the neighboring rooms.

Nice hotel north of the bund. Easy accessible as it is on the middle ring road. A shopping center is directly attached including food court.

Stayed in June 2023

absolutely nothing

the location is amazing

Stayed in April 2023

The breakfast offers many food options, both Chinese and western; but quality was a little bit of disappointing to us. The hotel check-in lobby is on the 6th floor of the building, and guests have to change to elevators on the 6th floor to go up to rooms or go down to street level.

Staff are very helpful. Our room is very bright and has a wonderful view of the city. Room is very quiet, clean and has everything you'd expect to have in a nice hotel. Hotel building connects to a nice shopping mall which is very convenient. The best thing is the mall has an indoor food street which provided various wonderful Chinese food.

Stayed in April 2023

No resting/seating area in the lobby.

Great location and has direct access to Hopson Mall. walking distance to the metro, restaurants, and shops. The service was great and the staff tried their best to accommodate our requests. The room was spacious and has nice views.

Stayed in April 2023

There is a few staffs at the front desk, so the line for check in and check out is long.

Location is very very good. The hotel connect with the department store.

Stayed in March 2023

no rest area in lobby

location, very convenient

Stayed in February 2023

The toilet in the room is not equipped with a Japanese cover, which is surprising to see it in a 5-star hotel and a bit disappointing to us, though it is not too much an issue. To go down to the ground floor, one would need to take 2 different elevators, with the 2nd one partially connecting to the underground parking. The hotel did not have option of pay in advance when I was booking it, only "pay at hotel". This is not convenient and in the end I paid more due to the rate change.

The location is great, connecting directly to the Hopson department Store where one could find a lot of restaurants, shops, etc. The breakfast has more or less everything I like, except Xiao Long Bao. I requested an addition of a kid bed, which made the room a bit tight, but there is still enough space for all our 4 luggage and 4 backpacks. The swimming pool is great, slightly shallow for adults, but great for kids, with a big hot whirlpool (with bubble massages) next to the swimming pool, as well as Sauna and Hamma in the dressing rooms.

Stayed in April 2024