At swimming pool there were too many kids learning swimming, which feels like we are in swimming club for learn swimming. Those kids may not be hotel’s guest kids. That’s only I have things to say. Rest are all good.

Swimming pool warm water and high floor room. Service was good too. Our first night room was little warm and next day hotel gave us change another better room. 👍👍👍

Stayed in February 2024

Facilities are a bit old; a couple of the outlets weren’t working properly

Friendly and helpful staff, clean property

Stayed in March 2023

Room was too hot, AC not adjustable. No way of opening window for fresh air. Moved to another room which had a window that could open.

Very good breakfast, food fresh and large variety. Gym 24 hours, nice pool. Friendly staff.

Stayed in February 2023

Location is not very close to the must-see attractions of Kunming, but conveniently close to the railway station. Although I do not blame them for everything, some of the staff, especially during breakfast service, had a difficult time to understand English, resulting in some minor miscommunication. That said, this is to be expected in China and maybe a sign that I need to start working on my Mandarin.

Great service, especially from James (one of the concierges at the hotel) who was instrumental in making our stay a delight. We opted to splurge a bit, seeing that we weren't able to travel for over a year due to the pandemic, and the Club access is definitely worthwhile in our opinion. Good spread of snacks and light food during the Happy Hour (6-8pm) and plenty of choices for drinks. Breakfast was delicious and there was ample choice available. Room was pretty, spacious, and had a great shower.

Stayed in June 2021

I’m always a little nervous when a hotel has unsecured WiFi.

Breakfast buffet was great. Huge amount of choices and great view from the 49th floor. The lounge on the 48th floor was really nice. With nice drinks and a delicious buffet. The staff throughout the hotel were lovely and very helpful.

Stayed in February 2024

Yes

Yes

Stayed in January 2024

The AC does not work!!!! My room was at 75 degrees the whole night!

Wonderful large building with air of grandeur

Stayed in December 2023

Excellent pool, steam room, breakfast, staff

Stayed in November 2023

Customer services. hygenie is terrible. I don’t think I could come back again. Hotel management needs to be replaced. Managers should be able to talk to everyone and try to get more feedback which will improve hotel management and service.

Location.

Stayed in August 2023

NA

From the moment I stepped into Sofitel Kunming, I was enveloped by an impeccable sense of service and genuine hospitality. The staff’s politeness truly stood out, always eager to assist and ensure a delightful stay. My room was an oasis of comfort and cleanliness, showcasing the attention to detail that Sofitel is renowned for. The morning international buffet spread was a delightful culinary journey, offering an array of dishes to suit all palates. However, it was the evening international seafood and BBQ buffet that truly stole the show. With complimentary wine, a refined selection of caviar and foie gras, and an extensive spread of gourmet offerings, it was a dining experience to remember. Thank you, Sofitel Kunming, for an unforgettable stay; I’ll undoubtedly return.

Stayed in August 2023

Location is great and close to Kunming Railway Station. We will come back.

Stayed in June 2023

Great Breakfast buffet, great dinner buffet

Stayed in June 2023

Just the lights in room are little dim and storage area of closet can be increased.

Prompt service, friendly staff, sincere effort to make you comfortable. Special mention of Mr James Ding, Mr. Kevin Lee the manager friendly boss and extremely polite and humble. We planned to stay for only 3 nights but because of their hospitality and friendly gesture we extended our stay by 2 nights.. we have stayed in many hotels around the world but never found such a wide spread of breakfast with so many varieties to cater for Chinese and international taste. Even got my breakfast customized to my taste.

Stayed in January 2023

Our stay in Kunming Sofitel was exceptional, the hotel staff is very friendly and helpful, our room facilities are clean and nicely presented, the view from the room is really nice. Plus the club lounge and breakfast are also top quality standards. We specifically asked for fast WiFi connection and it worked out very well. We felt our stay here was impeccable and will definitely come back the next time we’re in Kunming.

Stayed in June 2022

staff is very nice

Stayed in February 2022

Nothing

Great staff, amazing rooms, great views and locations and the breakfast is amazing.

Stayed in July 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in December 2022