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Reviews of Sofitel Xi'an On Renmin Square

No. 319, Dongxin Street, Xincheng, 710004 Xi'an, China

#9 of 72 hotels in Xi'an

Guests' Choice

Review score

Based on 99 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.9

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 26 April 2024

    8.0
    A very comfortable stay
    • Leisure trip
    • Solo traveller
    • Luxury King Room
    • Stayed 3 nights
    • Submitted via mobile

    Food a little expensive compared with other places

    The room was good but showing signs of wear

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Amazing value, friendly staff, comfy room
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Wifi in my room was weak on phone. Long walks to Metro station or sights if you don’t want to take taxis

    Breakfast could have better options, solid 7/10.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Excellent hotel; great value
    • Leisure trip
    • Couple
    • Junior Suite Twin bed
    • Stayed 11 nights
    • Submitted via mobile

    Nothing

    Excellent value, good location, pleasant staff, good food

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Luxury Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Our AC didn’t work very well so the room was very hot. But the AC worked in the second room. Hotel is getting dated, but it’s good value for money. Breakfast was busy and food would run out. Staff are low to replenish popular foods, so we gave up one day.

    Lovely big rooms. Very comfortable beds. Clean. Location was good for visiting main sites. Staff are super helpful. Thanks!

    Stayed in March 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 1 night

    Good breakfast

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Excellent stay. Would strongly recommend.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights

    No street food near the hotel.

    Excellent services provided by the staff from recommendations to places of interest to booking of tickets.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    Think I may have picked a different location in hindsight

    Nice restaurants, big and clean room with good facilities. Helpful and friendly staff

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Vive la France!
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 3 nights
    • Submitted via mobile

    To French for China. (But it saved us)

    Over all,

    Stayed in March 2024

  • Reviewed: 17 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff at the reception were very friendly and helpful. I was travelling with my family, so we booked 3 rooms together. Jack and Sophia at the reception were very considerate. They made sure my family have a lovely stay there.

    Stayed in January 2024

  • Reviewed: 17 February 2024

    10
    Visited over Chinese New Year - loved the city and this hotel
    • Leisure trip
    • Family with young children
    • Junior Suite Twin bed
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    Great value, spotless and large rooms. Friendly staff, especially good service from Andy the doorman, and from staff in the club lounge.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was not so clean

    This was my second visit. The location is inside the old city and the night staff is superb. Special mention of the breakfast smoothies

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    We are so satisfied with the staff.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t have breakfast

    Nice and comfortable

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    I would definitely come again. Lovely hotel.
    • Leisure trip
    • Solo traveller
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wi-Fi not fast enough. Satellite channels for English not great.

    Excellent facilities and amazing staff.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent stay at Sofitel on Renmin Square. Great breakfast, comfortable room, nice swimming pool and good location.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 4 nights

    The room is spacious, and the breakfast was not included when we booked, but we paid for the service, which is great value for money. It's about 10 minutes walk from the hotel to the metro.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    9.0
    Luxury hotek with nice customer service in Xian
    • Leisure trip
    • Couple
    • Luxury Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is so similar everyday.

    Staffs are very friendly and great customer service

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    Good place
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    facilities that look little bit for a long time

    Although it's a city, it was very clean

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights
    • Submitted via mobile

    Got upgraded to a junior suite :) bed was huge, bathroom had bathtub and shower. FD officers were helpful. Not my first visit, will come again every time it’s perfect.

    Stayed in December 2023

  • Reviewed: 24 December 2023

    10
    A fabulous stay in the heart of Xi’an
    • Leisure trip
    • Family with young children
    • Luxury King Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, excellent variety in breakfast buffet, warm service from the reception, concierge and housekeeping, amazing location and close proximity to the city wall

    Stayed in December 2023

  • Reviewed: 14 December 2023

    10
    Fabulous place in a perfect location.
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Place was perfect.

    Maybe the most beautiful urban hotel property I have ever stayed in. Just spectacular! From the staff to the rooms. All were excellent.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury King Room
    • Stayed 1 night
    • Submitted via mobile

    As it was October, the aircon was off. I'd expect that in a 5* hotel, the aircon will be switched on so the customer could decide which temperature they'd like to have in their room. A ventilator was supplied, which made the temperature in the room more livable.

    Great location. Staff were super friendly and attentive. Room was PERFECT! Super comfy and pampering.

    Stayed in October 2023

  • Reviewed: 8 December 2023

    10
    Nice location. Room is clean and comfort.
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night

    The room is comfort, easy to move around, visit during end of autumn, the garden is very nice for taking photo. The reception/counter staffs were very helpful, even teach us on how to order ride and food.

    Stayed in November 2023

  • Reviewed: 24 November 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The stay was super comfortable and the rooms were spacious and well equipped. The front desk, restaurant and security staff was very helpful even though some did not speak English.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    9.0
    Rate thus hotel 9
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Again, the staffs, very friendly

    Hospitality, staffs is excellent, special thanks to Jennefer and Lynn

    Stayed in November 2023

Showing 1 – 25

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