Nothing!

The service of this hotel is what makes it absolutely faultless. The room facilities of Whispering Mountains were excellent, and the surrounding area was beautiful. The dinner options were absolutely delicious - do not miss them! The hotel itself is just around the corner from the less populated entrance of the national park. Don't make the same mistake we made by booking a tour guide. You don't need to and the hotel staff will not only help you get park tickets, but will also help you plan your route around the park, keeping in touch with you via We Chat throughout the day to ensure everything is ok. We have never experienced kindness and service before as that that we received at this hotel. Every little detail of it was so attentive and literally preempted our needs throughout our stay. They also helped us organise a trip to Furong Town, which was beautiful and well worth the day trip. Lucas and, above all, Eason are outstanding hosts - thank you so much for taking such good care of us!

Stayed in June 2025

Little storage space in the room and not a separate bathroom, but these are minor things anybody can live with.

The staff was super friendly and helpful. Eason helped us organising our trip to the park and Tianmen mountain, setting out the whole itinerary for us. Also, he drove us to the entrance of the park and picked us up at the end of the day. And at the end of the day, it was perfect to relax in the pool and enjoy a great dinner.

Stayed in July 2025

I liked it all.. Menu could have more vegetarian options.

I liked being close to the entrance of the National Mountain Park and the cleanliness of the Hotel. I liked it that the Hotel organised my Park entrance and mapped out best thinking routs. I liked looking at close up mountain view while sitting outdoors eating breakfast. The Staff and Manager supported and assisted me with hotel bookings and finding wifi access.

Stayed in July 2025

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Staff 100/10

Stayed in July 2025

Was very close to the Zhangjiajie National Park

Stayed in July 2025

The location near the west gate is excellent because you enter the parc very quickly, they take you to the entrance in five minutes by car, anytime you ask. We had no lines for buses ou cable cars. In some areas of the park the roads are closed so for people staying in the south entrance and wanting to see for instance the Avatar mountains and other areas this means waiting in line for several buses in sequence and climbing a very, very long stair to get to the cable car. From the west entrance it is very quick. A dip in the swimming pool was very good after a long day of hiking. The terrace for the meals had a beautiful view and was really pleasant. The food was delicious. The rooms were spacious and the beds confortable, shower very good and towels fluffy. The staff was really caring. Lucas was helping everyone with planning the itineraries in the park, making it really easy, and got us several tickets too. This was extremely helpful, as Chinese people are lovely but we don’t speak Chinese so it may get difficult. Lucas told us to send him messages by wechat if needed and always responded immediately, which really helped when we got a bit stuck. He and his staff are really caring and make you feel very welcome. Can’t praise them enough!

Stayed in July 2025

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Very good

Stayed in June 2025

Great location, very helpful staff, tasty food at the restaurant. We really enjoyed our stay. It was particularly helpful that the staff guided us with where to walk vs. catch buses in the national park.

Stayed in July 2025

Our stay here was truly one of the best experiences we had in China. The hosts were absolutely amazing — not only do they speak English (which was rare during our trip in China), but they also went above and beyond to help us organize our time in the mountains. Thanks to their support, we managed to visit Zhangjiajie National Park, the Glass Bridge, and Tianmen Mountain in just two full days. They even helped us purchase the entrance tickets in advance. On the day we visited Tianmen Mountain and the Glass Bridge, they arranged a reliable driver who stayed with us all day at a very reasonable price — it really felt like having a personal guide. There’s absolutely no need to stay elsewhere if you want experience as much as possible from this region — staying here is both convenient and pleasant. On our departure day, they even helped us with a transfer to the train station at 3:30 in the morning and prepared a small breakfast for us to take on the train. Breakfast at the hotel was great, with both continental and Chinese options available. They also serve dinner on-site with a wide variety of dishes to choose from. The room is clean and has an incredible view to the mountains.

Stayed in June 2025

Just a minor issue for me personally but for most people not a problem. I'm allergice to cats and they have a cat on premise. I spent most of my time out doors so was okay most of the time.

This is the place to stay for Zhangjiajie. The location is within walking distance of the west gate entrance - less crowded than the more popular east gate. The site is more secluded and peaceful which we preferred as a family. The hotel staff is excellent and will do everything to make your stay as smooth and comfortable as possible: we were provided a very clear and detailed itinerary of what to do and where to go; given a ride to the gate when we could have just walked; booked all tickets for us; planned out our second day itinerary to Tianmen, and arranged for taxi there and back; arranged our breakfast and dinner at hotel (which were reasonably priced and delicious). There is a pool table and trampoline where our kids had a blast. Eason, the hotel owner, speaks English and will help you in every way possible. I can't say enough good things about how well he runs his business and helped to make my family's stay there memorable.

Stayed in June 2025

It was rainy so we couldn’t use the swimming pool 🙁

My children loves animals and there were a lot of wildlife around the area.

Stayed in June 2025

Very, very friendly staff. Lucas has made our staying amazing. He made a convenient route for us in Park, helped with the tickets, transfers there and back to the airport, even when we missed our last park's bus and many many other things. The hotel was clean, and the food was really tasty. Will definitely visit this place again! Thx and xie xie WM team!

Stayed in June 2025

It takes ~50 minutes by car to reach from Zhangjiajie Railway station. Breakfast is not included in the room price.

Very close to the West Gate of the NP. Comfortable beds. Excellent food. Helpful staff which will organise entry tickets to NP and cable car combo (unlimited rides). Free laundry (self service). Beautiful surroundings. Pool table. Routes recommended by hotel staff on both days, are in opposite direction to the main crowds, thus making the hiking experience more enjoyable.

Stayed in June 2025

international credit cards carry 3% additional charge but the hotel can accommodate alipay and wechat.

Amazing and attentive staff, especially Lucas who kindly helped us plan the daily itinerary through the park. Good restaurant. Close location to West gate where less people are entering the park and still allowing easy access to the rest of the park.

Stayed in May 2025

Nothing

My wife and I found this hotel to be a terrific base for our visit to this amazing location in China, as it is situated a short distance from the West Gate of the Zhangjiajie National Forest Park. Our comfortable room had a balcony with a view of the mountains and we also enjoyed the view and evening drinks and dinner on the terrace. Lucas arranged our pick-up from Zhangjiajie station and all our necessary tickets for the park. As well, he provided us with a map, with clear instructions, for us to follow to see the areas in which we were particularly interested. We were grateful for his understanding when we temporarily had some difficulty accessing our finances. Lucas, Eason and all the staff ensured our visit to Zhangjiajie was a highlight of this trip to China and we highly recommend their hotel to anyone planning to visit this National Park.

Stayed in April 2025

No faults

The location was excellent for exploring the national park. Lucas was incredibly helpful and helped us book and plan multiple trips to the park and surrounding areas such as Furong.

Stayed in May 2025

The staf of the hotel help us to orgenize our trip in the park and also take care for our next move.

Stayed in May 2025

Great staff, perfect location for visiting the natural park

Stayed in April 2025

Nope

The location is quiet and convenient. Very close to the west gate. The staff is super friendly and thoughtful. I am very touched for all the details that the staffs cared us, planning the daily tour routes for us, communicating with us frequently to make sure we were safe… we felt very comfortable staying here.

Stayed in May 2025

Very friendly and helpful English speaking staff. The hotel located in a very quiet area close to the West Gate. It gives the opportunity to avoid crowds of people and offers different interesting routes for visiting the park. The host Lucas gives detailed advises for the day route taking into account duration of your stay, how busy is the park at current moment and weather conditions. The food for breakfast and dinner is home made and very delicious. Additionally there is a bar in the hotel with a choice of beer, wine, rum, whiskey, etc. Lucas arranged us transfer from the airport and on the way back provides us the car for the half of the day, so we could visit the glass bridge, walk in the canyon and have lunch before getting to the airport. Our family loved this small but cosy hotel and would highly recommend it.

Stayed in May 2025

Fabulous location a short walk from the Western Gate to the park, which is much quieter than the other gates. Beautiful Mountain View from the room. Absolutely amazing home cooked food which was almost the highlight of our day! Very reasonably priced for the quality and amount they provide. It was spotlessly clean and - most importantly - there is a cute hotel cat! Special shoutout to Eason, who planned pretty much everything for us, from the tours to transport. He checked in on us during the day to see how we got on. Arranged all tickets and recommended us walking tours. His English is pretty much fluent. The service he provided could not have been better! All we did was show up, pick our tours and dinner! Can’t recommend this place highly enough. There’s not a single downside and we will absolutely stay there again!

Stayed in May 2025

Nothing! Everything was perfect!

Everything! The location, the hotel amenities & especially the super friendly staff! Big thank you to Lucas & his family for this amazing experience! Customer service at its best!!!

Stayed in April 2025

Nothing, everything was excellent!

The staff was great! Super friendly people - Lucas and his family helped us with EVERYTHING! Great location - next to the west entrance of the park. Big THANK YOU to Lucas who organized all tickets & transfers for us

Stayed in April 2025

We did like the place, nice people, very good food. Lucas and Eason were very much helpful with everything. Booked ticket for us to the National Forest, We could Call Them if any doubt when we were in the forest. Haven’t meet so Nice and friendly people in many years.

Stayed in April 2025